Electric utilities
10 utility customer operations experts
These ten professionals have led customer operations at electric and gas utilities, in current or former director and vice president roles. A reader can learn how utility customer operations leaders run contact center, billing and collections work.
Professionals to explore
01—10Brian Lewis
LinkedInExperience: Executive Director, Customer Operations · Consumers Energy
Senior Executive Director at Consumers Energy since 2025. Former Executive Director, Customer Operations (2019–2025) and Director, Customer Operations Billing & Revenue Assurance (2018–2019) at Consumers Energy. The profile describes leading an organization that integrates customer operations and customer products, overseeing contact centers, digital channels and meter-to-cash.
Evelyn Page
LinkedInExperience: Director, Customer Care Operations · Toronto Hydro
Director, Customer Care Operations at Toronto Hydro since 2020. Former General Manager, Customer Care and Revenue Services (2018–2020) and Director, Accounts Receivable, Customer Care (2008–2017) at Toronto Hydro. The profile describes overseeing the strategic direction of Toronto Hydro's customer operations and experience, including the Customer Contact Centre and back office operations such as billing and payments.
Frederick Daum
LinkedInExperience: Vice President Contact Centers · National Grid
Vice President Contact Centers at National Grid since 2024. Former Executive Director of Customer Operations & Energy Cloud (2019–2024), Director of Customer Contact and Billing- Long Island (2013–2019) and Operations Manager- Meter Reading and Field Collections (2007–2010) at PSEG.
Jake Bodi
LinkedInExperience: Director Customer Operations · Ameren
Director Customer Operations at Ameren since 2023. Former Director Customer Service (2022–2023) and Superintendent, Business Administration (2016–2022) at Ameren. The profile describes overseeing Customer Accounts, Credit & Collections, and Customer Advocacy/Energy Assistance for Ameren Illinois and Ameren Missouri.
Jessica Brooks Bishop
LinkedInExperience: Senior Vice President Customer Services Operations · Duke Energy Corporation
Senior Vice President Customer Services Operations at Duke Energy Corporation since 2024. Former Vice President Customer Care (2022–2024) and Managing Director of Customer Experience Strategy and Analytics (2017–2020) at Duke Energy Corporation. The profile describes responsibility for Duke Energy and Piedmont Natural Gas contact center operations.
Lauren Feldhake
LinkedInExperience: Vice President Customer Operations · PECO
Vice President Customer Operations at PECO since 2017. Former Dir, Customer Financial Ops at PECO (2009–2014) and Manager, Customer Insights at Exelon (2007–2009). The profile describes oversight of Customer Care, Billing & Payment Processing, Credit & Collections, Meter Services, Smart Grid Services and eChannels.
Rebecca Washington
LinkedInExperience: Senior Director Customer Revenue Operations · Tampa Electric
Senior Director Customer Revenue Operations at Tampa Electric since 2025. Former Director of Customer Revenue Operations (2024–2025) and Director Business Planning (2021–2024) at Tampa Electric. The profile describes setting the strategic vision and leading execution of customer revenue and experience functions, including Billing, Credit & Collections, Payments, Customer Assistance and Revenue Recovery.
Stan Ogden
LinkedInExperience: Vice President - Customer Service & Metering Operations · Ameren
Former Vice President - Customer Service & Metering Operations (2012–2017), Vice President - Customer Service and Public Relations (2007–2011) and Director Manager Customer Service (2003–2007) at Ameren. The profile describes the vice president role as including the management and strategies of the customer service organization, customer satisfaction initiatives, energy efficiency programs and metering.
Tiffany Dennison
LinkedInExperience: Vice President Revenue Services and Metering · Duke Energy Corporation
Vice President Revenue Services and Metering at Duke Energy Corporation since 2022. Former Vice President, Revenue Services (2021–2022) and Director, Accounts Receivable (2016–2020) at Duke Energy Corporation. The profile describes leadership roles in billing, payments, compliance and accounts receivable, and managing an organization of over eighteen hundred employees.
Tina Koecher
LinkedInExperience: Director - Customer Experience Operations · Minnesota Power
Director - Customer Experience Operations at Minnesota Power since 2022. Former Manager - Customer Experience Operations (2018–2022) and Manager - Customer Solutions (2007–2018) at Minnesota Power. The profile describes leading customer-facing operations for the call center, billing, and programs.
Choose the right perspective
Match the person's area to your question, since some of these roles center on contact centers while others center on billing, revenue and collections. Also consider the regulatory setting, because customer rules, disconnection policies and assistance programs vary by state and country.
Questions to take into the conversation
- 01How do you staff and measure a utility contact center so service levels hold during storms and billing spikes?
- 02How do you balance collections and arrears reduction with customer assistance and regulatory rules?
- 03What changed in billing and customer operations when smart meters and digital channels arrived?
Reaching utility customer operations experts
How can I contact one of these utility customer operations experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 8 companies, including Consumers Energy, Toronto Hydro and National Grid, based on profile data retrieved on October 4, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach utility customer operations experts?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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