10 Verizon customer service leaders
Ryan Tucker, Vice President of Consumer Customer Service, heads this list of Verizon customer service leaders, who also lead call centers, tech support and dispatch centers, business customer care and customer success operations. A reader can learn how customer service leaders work at Verizon from people who have held the role.
Professionals to explore
David Rodrigues
LinkedInExperience: Senior Director - VCG Call Centers · Verizon
David Rodrigues has been Senior Director - VCG Call Centers at Verizon since September 2019, based in Cumberland, Rhode Island. David Rodrigues was Director of Contact Centers at Santander US from 2017 to 2019 and SVP - Contact Center Site Leader at Bank of America from 2012 to 2017.
Erik Sheehan
LinkedInExperience: Vice President- Tech Support & Dispatch Centers · Verizon
Erik Sheehan has been Vice President- Tech Support & Dispatch Centers at Verizon since July 2023 and Head of Broadband Customer Experience & Operations Service Centers there since November 2025, based in the New York City area. Erik Sheehan was Vice President- Global Network & Operations at Verizon from 2021 to 2023.
Julie LaVertue
LinkedInExperience: Director of Customer Service · Verizon
Julie LaVertue has been Director of Customer Service at Verizon since July 2013, based in Bangor, Maine, and describes planning and directing strategy for customer experiences. Julie LaVertue also lists another Director of Customer Service row at Verizon from 2011 to 2013 and was Associate Director of Customer Service there from 2009 to 2011.
Kyre Trotman
LinkedInExperience: Managing Director · Verizon
Kyre Trotman has been Managing Director at Verizon since June 2021, based in Brooklyn, New York, and describes the role as Managing Director of the Regional Business Customer Care teams in the Verizon Business Group organization. At Verizon, Kyre Trotman was also Associate Director from 2019 to 2021 and Senior Manager from 2017 to 2019.
Robert Sadler
LinkedInExperience: Senior Director Channel Operations - Customer Success Strategy & Operations · Verizon
Robert Sadler has been Senior Director Channel Operations - Customer Success Strategy & Operations at Verizon since December 2023, based in the Atlanta area. At Verizon, Robert Sadler was also Director - Customer Success from 2014 to 2023 and Acting Director - Customer Service from 2013 to 2014.
Ryan Tucker
LinkedInExperience: Vice President of Consumer Customer Service · Verizon
Ryan Tucker has been Vice President of Consumer Customer Service at Verizon since February 2024, based in the Dallas-Fort Worth area. At Verizon, Ryan Tucker was also Vice President of Retail - Coastal Plains Market from 2023 to 2024, Vice President - Consumer Sales - South Central Region from 2022 to 2023 and Executive Director - Consumer Inside Sales Voice and Chat from 2021 to 2022.
Shawn Alexander
LinkedInExperience: Vice President, Consumer Customer Success Operations · Verizon
Shawn Alexander has been Vice President, Consumer Customer Success Operations at Verizon since June 2025, based in the Atlanta area, and describes leading operational execution for the consumer service organization. At Verizon, Shawn Alexander was also Vice President, Consumer Sales & Distribution from 2021 to 2025 and Vice President, Consumer Customer Service from 2018 to 2021.
Stan Zoltek
LinkedInExperience: Director, DSL Call Center and Voice Portal Support · Verizon
Stan Zoltek has been Director, DSL Call Center and Voice Portal Support at Verizon since April 2006, based in Downingtown, Pennsylvania. At Verizon, Stan Zoltek was also Director, DSL Provisioning and Support from 2002 to 2006 and Director, DSL from 1998 to 2002.
Tanya Johnson
LinkedInExperience: Vice President Consumer Customer Service · Verizon
Tanya Johnson has been Vice President Consumer Customer Service at Verizon since January 2021 and Vice President - Base Marketing Verizon Value Brands there since August 2025, based in Berkeley Heights, New Jersey. At Verizon, Tanya Johnson was also Vice President Global Customer Channels-Verizon Value from 2024 to 2025 and Director - Personalized Service Delivery from 2018 to 2021.
Wendy Berrios
LinkedInExperience: Senior Director Sales Call Center Cust Svc. · Verizon
Wendy Berrios has been Senior Director Sales Call Center Cust Svc. at Verizon since January 2024, based in the New York City area, and describes leading a team of over 600 customer service representatives. Wendy Berrios was Director-Sales Call Ctr Cust Svc at Verizon from 2022 to 2024 and Senior Manager VCM-National Spanish Team there from 2019 to 2022.
Choose the right perspective
Match the person's area, such as consumer service, call centers, technical support or business customer care, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at Verizon?
- 02How do you decide which customer contacts go to call centers, technical support or digital channels?
- 03What has your own work taught you about coaching large frontline service teams?
Reaching Verizon customer service leaders
How can I contact one of these Verizon customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Verizon, based on profile data retrieved on October 25, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Verizon customer service leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Verizon customer service leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.