Hospitals
10 volunteer management experts
These ten professionals have run volunteer services departments and volunteer programs in their own roles at hospitals and health systems. A reader can learn from them how volunteer programs are staffed, organized and kept running over time.
Professionals to explore
01—10Cynthia Vasquez
LinkedInExperience: Director Of Volunteer Services · Rush Oak Park Hospital
Former Director Of Volunteer Services (2006–2018) and Director of Volunteer and Guest Services (2018–2021) at Rush Oak Park Hospital. Volunteer and Intern Program Manager at Field Museum since May 2022, where the profile describes partnering with volunteer and internship supervisors throughout the museum to ensure the ongoing success of its volunteer and internship programs.
Jennifer Maltby, MBA
LinkedInExperience: Director of Volunteer Services and Gift Shop · Sarasota Memorial Health Care System
Director of Volunteer Services and Gift Shop at Sarasota Memorial Health Care System since May 2017, where the profile describes crafting and executing a strategic plan to modernize and expand the volunteer program. Former Director, Volunteer Services at Penn Medicine Princeton Health (2012–2017) and Volunteer Manager, Blood Services at American Red Cross (2009–2012).
Joy Parker, CVA
LinkedInExperience: Director, Volunteer Services · Children's Hospital of The King's Daughters
Former Director, Volunteer Services at Children's Hospital of The King's Daughters (2001–2023), and Director Volunteer Services and Family Centered Care there since March 2023. Former Director, Volunteer Services at Lake Taylor Transitional Care Hospital (1998–2001) and at King's Daughters Medical Center (1994–1997).
Kairin Whiteside
LinkedInExperience: Director Volunteer Services & Gift Shops · Mayo Clinic
Director Volunteer Services & Gift Shops at Mayo Clinic since June 2008. The profile describes the role as Director of Volunteer Services and Gift Shops at Mayo Clinic Arizona, with a focus on creating meaningful volunteer experiences that enhance patient care and strengthen community engagement.
Lauren Lele
LinkedInExperience: Senior Director, Community Health and Volunteer Services · Newton-Wellesley Hospital
Senior Director, Community Health and Volunteer Services at Newton-Wellesley Hospital since April 2022. Former Director, Community Benefits and Volunteer Services (2015–2022) and Director, Volunteer and Temp Team Services (1997–2015) at Newton-Wellesley Hospital, and Pediatric Volunteer Coordinator at Hasbro Children's Hospital (1994–1997).
Lisa Freund
LinkedInExperience: System Director, Volunteer Services, Northwestern Medicine · Northwestern Medicine
System Director, Volunteer Services, Northwestern Medicine since September 2018. Former Director, Volunteer Services, Northwestern Medicine Central DuPage and Delnor Hospitals (2016–2018) and Vice President, Communications and Marketing at American College of Healthcare Executives (2011–2015).
Nanette Spedden
LinkedInExperience: Director, Volunteer Services · Penn Medicine Princeton Health
Former Director, Volunteer Services at Penn Medicine Princeton Health (2023–2026) and Director, Volunteer & Guest Services at CentraState Healthcare System (2014–2023). Former Director, Volunteerism & Service-Learning at College of Saint Elizabeth (2008–2014). The profile also lists the title Past President at NJAHVRP.
Stacey Green
LinkedInExperience: System Director of Volunteer Services · Yale New Haven Health
System Director of Volunteer Services at Yale New Haven Health since October 2024, and Director of Volunteers, Auxiliary Gift and Thrift Shops at Greenwich Hospital since August 2008. The profile describes work in a healthcare environment with nearly 600 volunteers annually and, as Director of Volunteers, Auxiliary Gift and Thrift shops, 14 paid direct reports.
Teri Foster
LinkedInExperience: Director of Volunteer Resources and Family Services Business Operations · Ann & Robert H. Lurie Children's Hospital of Chicago
Director of Volunteer Resources and Family Services Business Operations at Ann & Robert H. Lurie Children's Hospital of Chicago since February 2013. Former Manager, Family Services Business Operations (2000–2013) and Volunteer Resources Specialist (1995–2000) at Children's Memorial Hospital, and Director of Volunteer Resources at Jobs for Youth/Chicago (1993–1995).
Tracy Russell-Gonzalez, MBA
LinkedInExperience: Department Director Guest and Volunteer Services · Emory University Hospital
Former Department Director Guest and Volunteer Services at Emory University Hospital (1997–2023). The profile describes contributing to the development and management of patient-centered programs across multiple facilities, overseeing multimillion-dollar budgets and supervising over 30 staff members. Former Director of Guest Services at Emory Healthcare (2004–2023).
Choose the right perspective
Match the person's setting to yours, since running volunteers for a single community hospital differs from coordinating them across a multi-hospital system. Also check whether the role combined volunteers with other duties such as guest services or gift shops if your own job is set up that way.
Questions to take into the conversation
- 01How do you recruit and screen volunteers so placements match both their interests and the organization's needs?
- 02How do you keep long-serving volunteers engaged while bringing in newer and younger volunteers?
- 03Which measures do you report to leadership to show what the volunteer program contributes?
Reaching volunteer management experts
How can I contact one of these volunteer management experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 10 companies, including Rush Oak Park Hospital, Sarasota Memorial Health Care System and Children's Hospital of The King's Daughters, based on profile data retrieved on October 4, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach volunteer management experts?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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