10 Voya Financial operations leaders
Global COO, senior vice president of employee benefits operations and vice president of broker dealer operations are among the roles held by these ten Voya Financial operations leaders. A reader can learn how operations leaders work at Voya Financial from people who have held the role.
Professionals to explore
Christopher Conn
LinkedInExperience: Director, EB Distribution Operations · Voya Financial
Christopher Conn has been Director, EB Distribution Operations at Voya Financial since May 2018 and has also been an Assistant Vice President there since March 2022, with a headline of AVP, Health Solutions Distribution Operations. Christopher Conn also lists a Continuous Improvement Sustainability Leader role at Voya Financial since 2015.
Dave Harman
LinkedInExperience: VP, Global Operations and Strategic Initiatives · Voya Financial
Dave Harman has been VP, Global Operations and Strategic Initiatives at Voya Financial since October 2025, with a headline naming customer operations transformation. Dave Harman was VP, Workplace Solutions Plan Management there from 2024 to 2025, VP, Head of Workplace Solutions Contact Centers from 2023 to 2024 and Assistant Vice President, EB Contact Center at Voya Financial from 2020 to 2022.
Divya Jain
LinkedInExperience: Director · Voya Financial
Divya Jain has been a Director at Voya Financial since June 2025, describing the role as Director of Process Optimization and Strategies, focused on driving process efficiencies across Finance Operations. Divya Jain was a Vice President at BlackRock from 2022 to 2025, a Fintech Associate there from 2019 to 2021 and a Fintech Analyst at BlackRock from 2017 to 2018.
Emily Strotbeck, MBA
LinkedInExperience: AVP, Health Implementation Operations · Voya Financial
Emily Strotbeck, MBA has been AVP, Health Implementation Operations at Voya Financial since March 2022, describing a focus on customer experience and expense reduction through process improvement and automation. Emily Strotbeck was Director, Data Consulting at Voya Financial from 2020 to 2022 and an Operations Manager there from 2018 to 2020.
John DePratti
LinkedInExperience: Vice President, Broker Dealer Operations · Voya Financial
John DePratti has been Vice President, Broker Dealer Operations at Voya Financial since September 2025, describing a background in operations and controls. John DePratti was Vice President, Operations and Controls at Prudential Financial from 2013 to 2025 and is based in Natick, Massachusetts.
Kathryn White
LinkedInExperience: AVP, Quality & Service Delivery · Voya Financial
Kathryn White has been AVP, Quality & Service Delivery at Voya Financial since March 2023, describing work building a culture of high trust, engagement and execution. Kathryn White was an Operations Director at Voya Financial from 2021 to 2023, a Business Analysis Manager there from 2014 to 2021 and an Associate Project Manager from 2012 to 2014.
Kelly Violette
LinkedInExperience: AVP, Retirement Operations · Voya Financial
Kelly Violette has been AVP, Retirement Operations at Voya Financial since April 2010, describing skills in business relationship management and risk management. Kelly Violette was Assistant Vice President of Operations at ING Nederland from 2008 to 2010, Assistant Vice President - System Specialist at CitiStreet from 2004 to 2008 and a Client Services Manager there from 2001 to 2004.
Kevin Cox
LinkedInExperience: AVP Implementation Services · Voya Financial
Kevin Cox has been AVP Implementation Services at Voya Financial since April 2023, with a headline of AVP - Operations and Implementation. Kevin Cox was AVP Plan Management and Operational Readiness at Voya Financial from 2012 to 2023, a Sr Project Manager at ING Nederland from 2005 to 2012 and a Sr.Business Analyst at CitiStreet from 2003 to 2004.
Mona Zielke
LinkedInExperience: Global COO · Voya Financial
Mona Zielke has been Global COO at Voya Financial since November 2024, describing experience driving operational excellence in financial services. Mona Zielke was Senior Vice President Operations at Voya Financial from 2023 to 2024, SVP, Employee Benefits Operations and Claims from 2019 to 2023 and VP Employee Benefits Operations and Enterprise Claims there from 2017 to 2019.
Radhika Kommineni
LinkedInExperience: Senior Vice President, Employee Benefits Operations · Voya Financial
Radhika Kommineni has been Senior Vice President, Employee Benefits Operations at Voya Financial since April 2026. Radhika Kommineni was Vice President, US Group Operations and Service at MetLife from 2021 to 2026, Assistant Vice President, Global Solutions Delivery, Global Operations at MetLife from 2014 to 2021 and a Project Manager, Capacity Planning there from 2003 to 2005.
Choose the right perspective
Pick the person whose operation is closest to your question, since employee benefits, retirement plan servicing, health implementation, broker dealer operations and service quality involve different work. Check the dates on each role to see how current the experience is.
Questions to take into the conversation
- 01What did you change first when you took over your current operation, and how did you judge whether it worked?
- 02How do you decide which processes to automate and which to leave with people?
- 03What have you learned from your own work about keeping service steady during a large operational change?
Reaching Voya Financial operations leaders
How can I contact one of these Voya Financial operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Voya Financial, based on profile data retrieved on October 19, 2026. Being listed here doesn't mean someone has agreed to take calls.
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Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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