10 Zendesk legal leaders
Shana Simmons, Chief Legal Officer at Zendesk, heads this list of Zendesk legal leaders, which also includes vice presidents, associate general counsels and legal directors for corporate, product and privacy, employment and North America legal work. A reader can learn how legal leaders work at Zendesk from people who have held the role.
Professionals to explore
Albert Yeh
LinkedInExperience: Associate General Counsel, Corporate · Zendesk
Albert Yeh has been Associate General Counsel, Corporate at Zendesk since March 2025. At Zendesk, Albert Yeh was Director, Corporate and Securities from 2022 to 2025 and Senior Counsel, Corporate and Securities from 2021 to 2022, and was a Corporate Associate at Gunderson Dettmer from 2017 to 2021.
Amanda Davis
LinkedInExperience: Former Director, Senior Counsel, Commercial · Zendesk
Amanda Davis is a former Director, Senior Counsel, Commercial at Zendesk (2022–2024). At Zendesk, Amanda Davis was also Senior Counsel, Commercial from 2021 to 2022 and Corporate Counsel from 2019 to 2021, and has been General Counsel at ImageTrend since August 2024.
Bill Mitchell
LinkedInExperience: Former Director, Privacy · Zendesk
Bill Mitchell is a former Director, Privacy at Zendesk, a role held in 2023. Bill Mitchell was also Associate General Counsel, Director - Privacy, Product at Snowflake from 2021 to 2023 and has been Assistant General Counsel, Product at Roku since December 2024.
Cindy Fryda
LinkedInExperience: Global Director, Employment Legal · Zendesk
Cindy Fryda has been Global Director, Employment Legal at Zendesk since April 2024, listed in the Legal department at the director level. Cindy Fryda was Senior Leader- People Advocacy Team at DoorDash from 2022 to 2024 and Director - Employment & Labor Law at Kohl's from 2015 to 2018.
John Didday
LinkedInExperience: VP, Associate General Counsel, Product & Privacy · Zendesk
John Didday has been VP, Associate General Counsel, Product & Privacy at Zendesk since August 2025. At Zendesk, John Didday also held the roles Associate General Counsel, Product & Privacy (2024–2025), Legal Director: Product, Alliances, Litigation, and Intellectual Property (2023–2024) and Legal Director, Product and Alliances (2022–2023).
Kelly Mandish
LinkedInExperience: VP, Legal (Global Employment) · Zendesk
Kelly Mandish has been VP, Legal (Global Employment) at Zendesk since April 2025, listed in the Legal department at the vice president level. Kelly Mandish was Head, Global Labor & Employment at NetEase from 2023 to 2025 and Director, Global Employment Law at Netflix from 2014 to 2023.
Pam Couch
LinkedInExperience: Director of Product, IP, and Tech Alliances Legal · Zendesk
Pam Couch has been Director of Product, IP, and Tech Alliances Legal at Zendesk since May 2025. At Zendesk, Pam Couch was also Senior Managing Counsel, Product, IP, and Tech Alliances Legal (2024–2025) and Senior Counsel, Product Legal (2023–2024), and was Senior Counsel, Product & Partnerships at Airbnb in 2021.
Rachel Hodges-Spitsberg
LinkedInExperience: Director, North America Legal · Zendesk
Rachel Hodges-Spitsberg has been Director, North America Legal at Zendesk since July 2024 and was Director, Enterprise Legal there from 2022 to 2024. Rachel Hodges-Spitsberg also held the role Assistant General Counsel. Director Regulated Industries Legal at SAP from 2020 to 2022.
Rachel Tobin
LinkedInExperience: Former Snr. Director, AGC Commercial EMEA & Global Privacy Counsel · Zendesk
Rachel Tobin is a former Snr. Director, AGC Commercial EMEA & Global Privacy Counsel at Zendesk (2021) and was Director, AGC Commercial EMEA & Global Privacy Counsel there from 2018 to 2021. Rachel Tobin was VP, Head of Legal at Netlify from 2022 to 2024 and has been SVP Legal at Crescendo since January 2025.
Shana Simmons
LinkedInExperience: Chief Legal Officer · Zendesk
Shana Simmons has been Chief Legal Officer at Zendesk since March 2024, a role the profile describes as Chief Legal Officer and Corporate Secretary of Zendesk. Shana Simmons was Chief Legal Officer at Everlaw from 2020 to 2024 and Head of Cloud Go-To Market Legal (Managing Senior Product Counsel) at Google from 2011 to 2020.
Choose the right perspective
Match the legal area named in the person's title, such as product and privacy, employment or commercial work, to the question you bring. Check whether the person's Zendesk role is current before asking how the legal function works today.
Questions to take into the conversation
- 01How do in-house lawyers at a software company decide which product questions need legal review?
- 02How does a legal leader set priorities when several business teams need help at once?
- 03What changes when an in-house lawyer moves from handling matters to leading a legal area?
Reaching Zendesk legal leaders
How can I contact one of these Zendesk legal leaders?
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.