10 Aetna customer service leaders
Christine Ellison, Vice President, Contact Center of Excellence, opens this list of Aetna customer service leaders, who hold vice president, executive director and director titles in service operations, call centers and provider contact centers. A reader can learn how customer service leaders work at Aetna from people who have held the role.
Professionals to explore
Christine Ellison
LinkedInExperience: Vice President, Contact Center of Excellence · Aetna, a CVS Health Company
Christine Ellison has been Vice President, Contact Center of Excellence at Aetna, a CVS Health Company since September 2024, based in Buffalo, New York, in a role the listing places in the Customer Service department. At Aetna, Christine Ellison was also Sr. Director Medicare Service Operations from 2018 to 2024 and Director, Medicare Service Operations from 2011 to 2024.
Christine Lowe
LinkedInExperience: Sr Director Service Operations · Aetna, a CVS Health Company
Christine Lowe has been Executive Director at Aetna, a CVS Health Company since October 2021, based in Pickerington, Ohio, with a headline that reads Executive Director, Service Operations at Aetna. At Aetna, Christine Lowe was also Sr Director Service Operations from 2017 to 2021 and Business Program Project Sr Manager from 2013 to 2017.
Elaine Bonge
LinkedInExperience: Aetna Executive Director of Service Operations, Provider Contact Center · Aetna, a CVS Health Company
Elaine Bonge has been Aetna Executive Director of Service Operations, Provider Contact Center since June 2023, based in Miami, responsible for strategic oversight and delivery of provider experience through operational excellence. At Aetna, Elaine Bonge was also Aetna Director of Service Operations -Medicaid Provider Call Center operations from 2021 to 2023 and Director of Service Operations from 2016 to 2018.
Jamie Gerrits
LinkedInExperience: VP, Service Operations · Aetna, a CVS Health Company
Jamie Gerrits has been VP, Service Operations at Aetna, a CVS Health Company since April 2021, based in Burlington, Connecticut, leading a shared service operations team that supports Aetna's Commercial, Medicare and Medicaid businesses. At Aetna, Jamie Gerrits was also Sr Director of Digital and Contact Center Ops from 2014 to 2017.
Mary Cooper
LinkedInExperience: Vice President, Service Operations · Aetna, a CVS Health Company
Mary Cooper holds the title Vice President, Service Operations at Aetna, a CVS Health Company, a current role the listing dates from 1994, and has been Vice President, Enterprise Customer Resolution at CVS Health since January 2022. The profile headline reads Vice President, Enterprise Customer Care, and the listing places the Aetna role in the Operations department.
Stacy Moore
LinkedInExperience: Director of Call Center Operations · Aetna, a CVS Health Company
Stacy Moore has been Director of Call Center Operations at Aetna, a CVS Health Company since February 2000, based in Upper Darby, Pennsylvania, and the role description begins with strategic planning and execution. The listing shows no employer other than Aetna for Stacy Moore.
Teresa Grothe
LinkedInExperience: Executive Director, Service Operations · Aetna, a CVS Health Company
Teresa Grothe has been Executive Director, Service Operations at Aetna, a CVS Health Company since August 2021, based in Bismarck, North Dakota, with a headline that names vendor BPO partnerships and call center expertise. At Aetna, Teresa Grothe was also Senior Director, Service Operations from 2017 to 2021 and Manager, Service Operations from 2013 to 2015.
Tish (Letisha) Phillips
LinkedInExperience: Director, Service Operations Duals & D-SNP · Aetna, a CVS Health Company
Tish Phillips has been Director, Service Operations Duals & D-SNP at Aetna, a CVS Health Company since April 2014, based in New Albany, Ohio, managing and leading the implementation of the Medicare and Medicaid Duals and DSNP divisions for Member Services. The listing shows no employer other than Aetna for Tish Phillips.
Tony Magliano
LinkedInExperience: AVP, Aetna Commercial Service Operations · Aetna, a CVS Health Company
Tony Magliano has held the title AVP, Aetna Commercial Service Operations at Aetna, a CVS Health Company since January 2022 and the title Vice President there since July 2022, based in Wantagh, New York. The listing also shows Head of Local & Regional Businesses Plan Sponsor Services at Aetna from 2016 with no end date.
William Spring
LinkedInExperience: Interim Vice President, Service Operations · Aetna, a CVS Health Company
William Spring has been Vice President at Aetna, a CVS Health Company since November 2023, based in Boston, with a headline that reads Vice President, Service Operations at Aetna. At Aetna, William Spring was also Interim Vice President, Service Operations in 2023 and Executive Director, Service Operations from 2021 to 2023.
Choose the right perspective
Match the person's area, such as a member contact center, a provider contact center or service operations for one line of business, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at Aetna?
- 02How do you decide which member or provider questions should be resolved by phone and which through self-service?
- 03What has your own work taught you about coaching frontline service staff on complex member questions?
Reaching Aetna customer service leaders
How can I contact one of these Aetna customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Aetna, a CVS Health Company, based on profile data retrieved on October 26, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Aetna customer service leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Aetna customer service leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.