10 Alaska Airlines customer service leaders
A vice president of airports and customer service, managing directors of guest care and guest services, and directors of reservations, contact center operations and guest services make up this list of Alaska Airlines customer service leaders. A reader can learn how customer service leaders work at Alaska Airlines from people who have held the role.
Professionals to explore
Amber Simonsen
LinkedInExperience: Director, Guest Experience Performance & Execution · Alaska Airlines
Amber Simonsen has been Director, Guest Experience Performance & Execution at Alaska Airlines since June 2026, based in Seattle, activating guest experience strategies across airports, products and channels. At Alaska Airlines, Amber Simonsen was also Director, Passenger Service Systems Integration from 2024 to 2026 and Director, Guest Product Delivery from 2018 to 2022.
Anthony Bagio
LinkedInExperience: Director of Reservations · Alaska Airlines
Anthony Bagio has been Director of Reservations at Alaska Airlines since September 2025, based in Hawaii, with a headline that reads Director - Reservations - Alaska Airlines / Hawaiian Airlines. Anthony Bagio was also Senior Director - Customer Contacts at Hawaiian Airlines from 2019 to 2026 and Director - Contact Center Operations at United Airlines from 2014 to 2019.
Bryan Crockett
LinkedInExperience: Director, Contact Center Ops & Technology · Alaska Airlines
Bryan Crockett has been Director, Contact Center Ops & Technology at Alaska Airlines since September 2025, based in Seattle. At Alaska Airlines, Bryan Crockett was also Director, Strategic Planning & Analytics from 2018 to 2021, and Bryan Crockett was Director, Staffing & Scheduling Strategy at Starbucks from 2023 to 2025.
Chris Hjort
LinkedInExperience: Director, Policy & Procedures -Airport Operations & Customer Service · Alaska Airlines
Chris Hjort has been Director, Policy & Procedures -Airport Operations & Customer Service at Alaska Airlines since May 2015, based in Seattle. At Alaska Airlines, Chris Hjort was also Contact Center Director from 1988 to 2015, a role the listing places in the Customer Service department, and the listing shows no other employer.
Lane Kemper
LinkedInExperience: Managing Director, Customer Service - Call Centers · Alaska Airlines
Lane Kemper is a former Alaska Airlines customer service leader who was Managing Director, Customer Service - Call Centers from 2007 to 2010 and Director, Reservatons from 2004 to 2007. At Alaska Airlines, Lane Kemper was also Manager, Phoenix Reservations from 1999 to 2004, and the profile headline reads Retired from Alaska Airlines.
Lea Hanson
LinkedInExperience: Director of Guest Services · Alaska Airlines
Lea Hanson has been Director of Guest Services at Alaska Airlines since January 2014, based in Enumclaw, Washington, with a headline that reads Managing Director Guest Services, SEATAC, Alaska Airlines. At Alaska Airlines, Lea Hanson was also Director of Talent Development from 2006 to 2011.
Lori Bradshaw
LinkedInExperience: Managing Director Guest CARE · Alaska Airlines
Lori Bradshaw has been Managing Director Guest CARE at Alaska Airlines since September 2023, based in Maple Valley, Washington, and the profile describes the role as Managing Director of Guest Care for Alaska Airlines and Hawaiian Airlines. At Alaska Airlines, Lori Bradshaw was also Director - Enterprise PMO from 2020 to 2023 and Sr. Project Manager from 2017 to 2020.
Monica Tomimoto Kobayashi
LinkedInExperience: Managing Director Airport Operations and Guest Services · Alaska Airlines
Monica Tomimoto Kobayashi has been Managing Director Airport Operations and Guest Services at Alaska Airlines since September 2025, based in Honolulu. Monica Tomimoto Kobayashi was Managing Director - Airport Operations Planning at Hawaiian Airlines from 2017 to 2025 and Sr. Director - Finance Operations at Hawaiian Airlines from 2016 to 2017.
Vincent Owens
LinkedInExperience: Director of Guest Services · Alaska Airlines
Vincent Owens has been Director of Guest Services at Alaska Airlines since July 2023, based in Seattle. Vincent Owens was Station Manager at Southwest Airlines from 2021 to 2023, Assistant Station Manager V there from 2020 to 2021 and Mgr Ramp & Operations V there from 2019 to 2020.
Wayne Newton
LinkedInExperience: Vice President Airports and Customer Service · Alaska Airlines
Wayne Newton holds the title Vice President Airports and Customer Service at Alaska Airlines, dated from March 2017, based in the Greater Seattle Area. The listing also shows the titles Managing Director Station Operations, Seattle, dated from 2015, and Managing Director, System Operations Control, dated from 2011, at Alaska Airlines with no end dates, and Managing Director, Station Operations there from 2008 to 2011.
Choose the right perspective
Match the person's area, such as guest care, reservations, contact center operations and technology or airport guest services, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at Alaska Airlines?
- 02How do you decide which guest requests the reservations and guest care teams handle by phone and which move to digital channels?
- 03What has your own work taught you about supporting frontline guest service staff during disruptions?
Reaching Alaska Airlines customer service leaders
How can I contact one of these Alaska Airlines customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Alaska Airlines, based on profile data retrieved on October 26, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Alaska Airlines customer service leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Alaska Airlines customer service leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.