Insurance
10 Allstate operations leaders
These ten current and former Allstate operations leaders have held chief operating officer, executive vice president, senior vice president and director of operations roles at Allstate and at businesses named with it, such as Allstate Canada, Allstate Benefits and Arity. A reader can learn how operations leaders build and run their teams in insurance companies.
Professionals to explore
01—10Cheryl Bendtsen
LinkedInExperience: Senior Vice President, Claims Operations · Allstate
Former Senior Vice President, Claims Operations at Allstate (2017–2019), a role the profile places in Northbrook, Illinois. Senior Vice President, Casualty Claims at Allstate since 2020 and former Senior Vice President, Claims Strategy & Design (2019–2020), and former VP Business Insurance Integration (2016–2017) and VP of Shared Services (2013–2016) at Liberty Mutual Insurance.
Emily Nelles Klor
LinkedInExperience: Chief Operating Officer, Allstate Health and Benefits · Allstate
Former Chief Operating Officer, Allstate Health and Benefits at Allstate (2023–2025), a role the profile describes as leading a multi billion dollar healthcare portfolio with a mandate to divest the business. Former Chief of Staff, Allstate Health and Benefits (2021–2023) at Allstate. Vice President, Operations at The Standard since April 2025.
Eric Stone
LinkedInExperience: Chief Operating Officer · Allstate Canada
Chief Operating Officer at Allstate Canada since August 2026. Former Vice President, Claims Shared Services at Allstate (2025–2026), a role the profile describes as leading a multi-national claims division with enterprise ownership across first notice of loss, the special investigation unit, claims internal fraud, subrogation and salvage. Former Vice President, General Manager at Allstate (2024–2025).
Joan Trach
LinkedInExperience: COO Roadside Assistance · Allstate
COO Roadside Assistance at Allstate since April 2015, a C-level Operations role the profile places in Northbrook, Illinois. Former VP GM In Home Repair Services (2011–2015), VP Logistics and Admin (2008–2015) and VP Part Supply Chain and Carry in (2002–2015) at Sears, and VP Supply Chain - Logistics at True Value Company (1999–2001).
John Micheli
LinkedInExperience: Senior Vice President Operations · Allstate
Former Senior Vice President Operations at Allstate (2015–2018). Deputy Chief Claims Officer at Allstate since July 2026, and former Senior Vice President Property Claims (2020–2026), Senior Vice President Centralized Services Claims (2018–2020) and Senior Vice President, Corporate Finance (2013–2015) at Allstate.
Joy Thomas
LinkedInExperience: Chief Operating Officer · Arity, an Allstate Company
Chief Operating Officer at Arity, an Allstate Company since March 2017, and Vice President, Operational Excellence there since July 2018. Former Director, Connected Car (2014–2017) and Director, M&A, Strategy & Planning (2009–2014) at Allstate. The profile also lists Executive Director and Treasurer at Chicago Philharmonic since 2018.
Julie Parsons
LinkedInExperience: Chief Operating Officer - Property and Liability · Allstate
Former Chief Operating Officer - Property and Liability at Allstate (2019–2024), a C-level Operations role the profile places in Chicago. Former Executive Vice President, Product (2017–2019), Senior Vice President - Vehicle Product Management (2014–2017) and Senior Vice President, Eastern Territory Product (2010–2014) at Allstate. Member of the Board of Directors at Selective Insurance since 2025.
Keith Hauschildt
LinkedInExperience: Executive Vice President Operations and Technology · Allstate Benefits
Executive Vice President Operations and Technology at Allstate Benefits since August 2013, a vice president-level General Management role according to the profile. Former Allstate Financial Vice President Program Management Office (2011–2013) and Allstate Financial Chief Compliance Officer (2008–2011) at Allstate.
Mario Rizzo
LinkedInExperience: Chief Operating Officer · Allstate
Chief Operating Officer at Allstate since October 2025, a C-level role the profile headline gives as Chief Operating Officer, The Allstate Corporation. Former President Property-Liability, The Allstate Corporation (2022–2025), Executive Vice President and Chief Financial Officer of The Allstate Corporation (2018–2023) and Senior Vice President and CFO, Allstate Personal Lines (2014–2018).
Raquel Wernicke
LinkedInExperience: Director of Operations - Operational Effectiveness · Allstate
Director of Operations - Operational Effectiveness at Allstate since November 2014; the profile says the role designs a workforce effectiveness program for operations and a recognition program for an employee workforce of 5,000+. Former Director of Operations- Continuous Improvement (2013–2014) and Director of Operations - Policy Administration (2012–2013) at Allstate.
Choose the right perspective
Match the person's scope to your question, since a company-wide or business unit chief operating officer, a claims operations executive and a director of an operations function see different parts of Allstate. Check whether the relevant Allstate role is current or former before relying on it for how the company runs today.
Questions to take into the conversation
- 01How does a large insurer split operating responsibility between company-wide leadership and each business unit?
- 02Which service and claims operations measures get reviewed most often, and what prompts a change in how work is done?
- 03What does an outside service provider need to show before Allstate expands its use across operations teams?
Reaching Allstate operations leaders
How can I contact one of these Allstate operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 4 companies, including Allstate; Allstate Canada and Arity, an Allstate Company, based on profile data retrieved on October 7, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Allstate operations leaders?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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