10 American Electric Power customer service leaders
Vice President Customer Care Operations, Vice President of Customer Operations and Director, Customer Care are current titles held by these American Electric Power customer service leaders. A reader can learn how customer service leaders work at American Electric Power from people who have held the role.
Professionals to explore
Amber Ruby
LinkedInExperience: Vice President Customer Care Operations · American Electric Power
Amber Ruby has been Vice President Customer Care Operations at American Electric Power since December 2025, based in Dayton, Ohio. At AEP Energy, Amber Ruby was Vice President of Retail Operations from 2023 to 2025, Vice President, Retail Customer Solutions from 2019 to 2023 and Director, Small Business Solutions from 2017 to 2019.
Cara Castorano
LinkedInExperience: Director Customer Experience · AEP Energy
Cara Castorano has been Director Customer Experience at AEP Energy since April 2023, based in Columbus, Ohio, and says the role oversees the contact center. At AEP Energy, Cara Castorano was also Director, Channel Solutions from 2019 to 2023 and Manager, Inbound Sales and Renewals, Small Business from 2018 to 2019.
David Vignes
LinkedInExperience: Director Customer Experience · AEP Texas
David Vignes has been Director Customer Experience at AEP Texas since June 2026, based in San Angelo, Texas. At American Electric Power, David Vignes was Alternative Energy Resource Manager from 2021 to 2026, Customer Design Manager from 2019 to 2021 and Distribution Planning Engineer from 2013 to 2019.
Joel S. Murphy
LinkedInExperience: Former Director, Customer Services & Marketing · American Electric Power
Joel S. Murphy is a former Director, Customer Services & Marketing at American Electric Power, a role held from November 2009 to July 2021, based in Wilmington, Delaware, and was Director, Project Scheduling there from 2006 to 2009. Joel S. Murphy was Manager, Maintenance & Outage for Fossil Generation at Exelon from 2002 to 2006.
Karen Sloneker
LinkedInExperience: Former Director Customer Services & Marketing · American Electric Power
Karen Sloneker is a former Director Customer Services & Marketing at American Electric Power, a role held from July 2004 to February 2018, based in Columbus, Ohio, and was Managing Director Application Delivery there from 2001 to 2004. The profile headline reads Retired Director of Customer Service and Marketing.
Kevin Weber
LinkedInExperience: Vice President Customer Operations and Data Analytics · AEP Energy
Kevin Weber has been Vice President Customer Operations and Data Analytics at AEP Energy since December 2025, based in Columbus, Ohio. At AEP Energy, Kevin Weber was also Managing Director of Data Strategy and Analytics from 2024 to 2025, Managing Director of Operations from 2015 to 2025 and Director of Operations from 2012 to 2015.
Nancy Williams
LinkedInExperience: Director, Customer Care · AEP Energy
Nancy Williams has been Director, Customer Care at AEP Energy since November 2012, based in the Greater Chicago Area, and was Manager, Sales Support at AEP Energy from 2011 to 2012. Nancy Williams describes a background as a multi industry business management executive with expertise in startups of companies, offices, departments and business units.
Nicholas Elkins
LinkedInExperience: Director of Customer Services & Business Development · American Electric Power
Nicholas Elkins has been Director of Customer Services & Business Development at American Electric Power since November 2016, based in Fort Wayne, Indiana, and also lists District Manager Distribution Operations there since April 2014 with no end date. Nicholas Elkins describes experience planning and executing information and operations solutions to address business needs.
Stacey Gabbard
LinkedInExperience: Vice President of Customer Operations · American Electric Power
Stacey Gabbard lists Vice President of Customer Operations at American Electric Power since July 2022 with no end date and has also been Vice President of Business Technology Development & Support there since June 2026, a role the profile says is directly responsible for AEP's meter-to-cash work. At American Electric Power, Stacey Gabbard was Director of Customer Services Technology Integration from 2021 to 2022 and Director of Customer Services Support from 2017 to 2021.
Thomas Kirkpatrick
LinkedInExperience: Former SVP, Chief Customer Officer · American Electric Power
Thomas Kirkpatrick is a former SVP, Chief Customer Officer at American Electric Power, a role held from July 2019 to December 2020, and was VP Customer and Distribution Services there from 2013 to 2019. Thomas Kirkpatrick has been listed as Retired Utility Executive at American Electric Power since December 2020 and describes executive leadership that included customer services operations.
Choose the right perspective
Match the person's area, such as customer care operations, contact center oversight, customer experience or customer services and business development, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at American Electric Power?
- 02How do you decide which customer contacts need a live agent and which can be handled through self-service?
- 03What has your own work taught you about changing customer systems without disrupting service?
Reaching American Electric Power customer service leaders
How can I contact one of these American Electric Power customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 3 companies: American Electric Power, AEP Energy and AEP Texas, based on profile data retrieved on October 27, 2026. Being listed here doesn't mean someone has agreed to take calls.
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.