10 American Express customer service leaders
Dave Bennett, Vice President & General Manager, US Customer Engagement Network at American Express, opens this list of American Express customer service leaders, all of whom hold vice president titles at the company today. A reader can learn how customer service leaders work at American Express from people who have held the role.
Professionals to explore
Dave Bennett
LinkedInExperience: Vice President & General Manager, US Customer Engagement Network · American Express
Dave Bennett has been Vice President & General Manager, US Customer Engagement Network at American Express since January 2022, based in Fort Lauderdale, Florida. The profile says Dave Bennett leads a team of customer service professionals based in various locations around the globe. At American Express, Dave Bennett was also Vice President & General Manager, Global Credit & Risk Operations from 2018 to 2022 and Director Service Level Planning International from 2013 to 2014.
Fernando Cabrera
LinkedInExperience: Vicepresidente, Servicio a Clientes LAC · American Express
Fernando Cabrera has been Vicepresidente, Servicio a Clientes LAC at American Express since October 2024, based in Mexico City. At American Express, Fernando Cabrera also held the title Vicepresident Commercial Servicing Network LACC from 2018 to 2025. The profile describes Fernando Cabrera as experienced in call center operations focused on resource optimization and customer satisfaction.
Karan Gupta
LinkedInExperience: Vice President : US Customer Engagement Network · American Express
Karan Gupta has been Vice President : US Customer Engagement Network at American Express since November 2024, based in Gurugram, India. At American Express, Karan Gupta was also Director of Operations from 2019 to 2024 and Customer Service Manager from 2016 to 2019. The profile cites expertise across contact centers, sales and fraud prevention.
Luisina Tevez Paz
LinkedInExperience: Vice President Operations · American Express
Luisina Tevez Paz has been Vice President Operations at American Express since September 2024, based in Scottsdale, Arizona. The profile describes leadership in global contact center operations and an ability to lead large, multi-country teams. At American Express, Luisina Tevez Paz was also Director - Commercial Credit LACC from 2020 to 2024.
Marcus Barlow
LinkedInExperience: Vice President & GM Global Servicing - US Centurion - Travel & Lifestyle Servicing · American Express
Marcus Barlow has been Vice President & GM Global Servicing - US Centurion - Travel & Lifestyle Servicing at American Express since June 2025, based in the Greater Phoenix Area. At American Express, Marcus Barlow was also Vice President Global Servicing - US Travel Network - Travel and Lifestyle Services from 2023 to 2025 and Vice President Travel and Lifestyle Services from 2015 to 2019.
Mary Young Mapes
LinkedInExperience: Vice President, Support at Resy & Tock · American Express
Mary Young Mapes has been Vice President, Support at Resy & Tock at American Express since April 2025, based in Chicago, with a headline that places the role in American Express Global Dining. Mary Young Mapes was Senior Director of Customer Support at Tock from 2023 to 2025 and Director of Customer Support at Tock from 2019 to 2023.
Maverick Lim
LinkedInExperience: Vice President, CEN Greater China & Southeast Asia · American Express
Maverick Lim has been Vice President, CEN Greater China & Southeast Asia at American Express since August 2023, based in Kuala Lumpur. At American Express, Maverick Lim was also Director of Global Services Group from 2019 to 2023 and Head of Operations from 2018 to 2019. The profile says Maverick Lim has mainly supported the Asia Pacific region from three different countries.
Nicole Samuels
LinkedInExperience: Vice President, Global Premium and Partner Servicing, American Express, Phoenix, AZ · American Express
Nicole Samuels has been Vice President, Global Premium and Partner Servicing at American Express since May 2020, based in Phoenix, Arizona. At American Express, Nicole Samuels was also Vice President, Merchant Servicing Americas from 2018 to 2020, Vice President, American Express Bank Operations from 2014 to 2018 and Director, Customer Strategies & Operational Readiness from 2011 to 2014.
Pete Lindeck
LinkedInExperience: Vice President - Customer Engagement Network · American Express
Pete Lindeck has been Vice President - Customer Engagement Network at American Express since August 2024, based in Metro Manila. At American Express, Pete Lindeck was also Director, Customer Engagement Network from 2018 to 2024, Director - Customer Engagement Network from 2016 to 2017 and Operations Director - Credit Services from 2014 to 2016.
Varun Singh
LinkedInExperience: Vice President - US CEN Digital Servicing · American Express
Varun Singh has been Vice President - US CEN Digital Servicing at American Express since November 2025, based in Gurugram, India. At American Express, Varun Singh was also Vice President - International Digital Servicing and India Phone Servicing from November 2024 to October 2025 and Director - GBI and Global Disputes Transformation from 2019 to 2024.
Choose the right perspective
Match the person's area, such as a regional customer engagement network, digital servicing or a premium servicing line, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at American Express?
- 02How do you decide which customer requests belong in digital channels and which need a phone conversation?
- 03What has your own work taught you about coaching frontline service leaders?
Reaching American Express customer service leaders
How can I contact one of these American Express customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: American Express, based on profile data retrieved on October 26, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach American Express customer service leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these American Express customer service leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.