10 American Family Insurance operations leaders
VP, Commercial Lines Underwriting & Operations, AVP, Insurance Operations, Claims Operations AVP and Investments Chief Operations Officer are among the current titles held by these ten American Family Insurance operations leaders. A reader can learn how operations leaders work at American Family Insurance from people who have held the role.
Professionals to explore
Asha Dewan
LinkedInExperience: AVP, Insurance Operations · American Family Insurance
Asha Dewan has been AVP, Insurance Operations at American Family Insurance since March 2025 and was Director, Customer Solutions there from 2022 to 2025. Asha Dewan was a Customer Experience Consultant at American Family Insurance from 2020 to 2022, Vice President, Customer Experience at Advicent – now part of InvestCloud from 2019 to 2020 and Vice President, Retail Sales Strategy at Bank Mutual from 2014 to 2018.
Bob Andrew
LinkedInExperience: Assoc Vice President, Underwriting Operations · American Family Insurance
Bob Andrew has been Assoc Vice President, Underwriting Operations at American Family Insurance since 2009 and describes an executive background in change management and marketing. Bob Andrew was Vice President, Marketing at Wisconsin Physician's Services from 2002 to 2008 and Vice President, Client Services at Event Management Corp. from 1999 to 2002.
Cesar A. Pinzon Jr.
LinkedInExperience: Vice President, Agency & Customer Operations · American Family Insurance
Cesar A. Pinzon Jr. was Vice President, Agency & Customer Operations at American Family Insurance in 2022 and Vice President; Sales & Service Operations there from 2020 to 2022. Cesar A. Pinzon Jr. was Vice President, Sales Strategy& Support at American Family Insurance from 2023 to 2025 and has posted that they retired from that role.
Janet Dettmann
LinkedInExperience: Operations Training and Knowledge Support Director · AmFam Group
Janet Dettmann has been Operations Training and Knowledge Support Director at AmFam Group since October 2023, in the Operations department. Janet Dettmann was Vice President Agency and Customer Operations at American Family Insurance from 2022 to 2023 and Vice President Sales Strategy and Support there from 2020 to 2022, and serves on the Governing Committee Board of the Wisconsin Insurance Plan.
Lori Krumberger
LinkedInExperience: Reinsurance Operations Director · American Family Insurance
Lori Krumberger has been Reinsurance Operations Director at American Family Insurance since June 2017 and was Enterprise Risk Management Director there from 2011 to 2017. Lori Krumberger was Enterprise Risk Management Manager at American Family Insurance from 2007 to 2011 and held roles listed as Various there from 1998 to 2007.
Matthew Knight
LinkedInExperience: VP, Contact Center Shared Services · American Family Insurance
Matthew Knight has been VP, Contact Center Shared Services at American Family Insurance since September 2023 and lists shared services consolidation and cost optimization among their areas of focus. Matthew Knight was Vice President, Business Operations at Homesite Insurance from 2016 to 2023 and Director, Call Center Operations there from 2014 to 2016.
Michele Martinez Wingate
LinkedInExperience: Insurance Operations Director · American Family Insurance
Michele Martinez Wingate has been Insurance Operations Director at American Family Insurance since January 2019 and describes leading a service-to-sales cultural transformation that generated new premium of $38M annually and introducing decile-based performance metrics to increase efficiency and effectiveness. Michele Martinez Wingate was Director of Corporate Communications at American Family Insurance from 2015 to 2019 and Director of Customer Experience there from 2014 to 2015.
Michelle Rustler
LinkedInExperience: VP, Commercial Lines Underwriting & Operations · American Family Insurance
Michelle Rustler has been VP, Commercial Lines Underwriting & Operations at American Family Insurance since February 2026 and was Internal Audit Vice President (CAE) there from 2020 to 2026. Michelle Rustler was Enterprise Risk Management - Analytics & Insights Director at American Family Insurance from 2019 to 2020 and Strategy & Optimization Director there from 2017 to 2019.
Nichole Caya
LinkedInExperience: Claims Operations AVP · American Family Insurance
Nichole Caya has been Claims Operations AVP at American Family Insurance since January 2024 and was Chief Of Staff - Vice President there from 2020 to 2024. Nichole Caya was Director Of Internal Audit at American Family Insurance from 2019 to 2020 and Director of Lean/Process Improvement there from 2016 to 2019, and was a Strategic Business Process Manager there from 2014 to 2016.
Vince Pasqualicchio
LinkedInExperience: Investments Chief Operations Officer · American Family Insurance
Vince Pasqualicchio has been Investments Chief Operations Officer at American Family Insurance since January 2017, based in Boynton Beach, Florida. Vince Pasqualicchio was Investment IT and Operations Senior Consultant at Cutter Associates from 2012 to 2016 and Vice President Global Operations and Information Technology at MetLife from 2008 to 2012, and held Vice President Global Information Technology at MetLife from 2000 to 2008.
Choose the right perspective
Match the person's area, such as underwriting, claims, contact center or insurance operations, to the decision you face, since each sees different problems. Check whether each role is current and when it started to judge how recent their view is.
Questions to take into the conversation
- 01What did you change first when you took on your current operations role, and why?
- 02How do you decide which operational metrics to track and which to drop?
- 03What has your own work taught you about improving service without adding cost?
Reaching American Family Insurance operations leaders
How can I contact one of these American Family Insurance operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 2 companies: American Family Insurance and AmFam Group, based on profile data retrieved on October 20, 2026. Being listed here doesn't mean someone has agreed to take calls.
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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