10 AT&T customer service leaders
Jenna Fenoglio Whitmire, Vice President Customer Care, heads this list of AT&T customer service leaders, who also lead consumer customer care, business customer service, customer advocacy and business customer care and sales. A reader can learn how customer service leaders work at AT&T from people who have held the role.
Professionals to explore
Brenda Kittila
LinkedInExperience: VP, Business Customer Service · AT&T
Brenda Kittila has been VP, Business Customer Service at AT&T since October 2016, based in Alpharetta, Georgia, and also lists a current VP Sales Operations row at AT&T with no start date shown. Brenda Kittila was Chief of Staff at AT&T from 2014 to 2015.
Cara Fields
LinkedInExperience: Vice President and General Manager - Southeast States · AT&T
Cara Fields is a former AT&T customer care leader who was Vice President Customer Care at AT&T from 2020 to 2021, based in Atlanta. Cara Fields has been Vice President and General Manager - Southeast States at AT&T since June 2022 and describes leading a team across sales, customer care and operations.
Celeste Spear
LinkedInExperience: Vice President Customer Care · AT&T
Celeste Spear has been Vice President Customer Care at AT&T since March 2024, based in Dallas. At AT&T, Celeste Spear was also VP-Multi-Product Marketing and Distribution from 2022 to 2024, Vice President and General Manager from 2019 to 2022 and AVP - Advanced Technical Support from 2016 to 2018.
Jenna Fenoglio Whitmire
LinkedInExperience: Vice President Customer Care · AT&T
Jenna Fenoglio Whitmire has been Vice President Customer Care at AT&T since May 2026, based in Dallas. At AT&T, Jenna Fenoglio Whitmire was also VP - Wireless Growth from 2025 to 2026, Vice President - Offers & Subscriber Volumes from 2024 to 2025 and Assistant Vice President Retail Optimization & Customer Experience from 2018 to 2020.
Kevin McDorman
LinkedInExperience: Former Vice President Mobility and Broadband Customer Care · AT&T
Kevin McDorman is a former AT&T customer care leader who was Vice President Mobility and Broadband Customer Care at AT&T from 2021 to 2025 and Assistant Vice President, Customer Contact Transformation there from 2015 to 2019. Kevin McDorman has been Vice President - Customer CARE at Southwest Airlines since May 2025, based in the Dallas-Fort Worth area.
Laura Hardin
LinkedInExperience: VP Customer Advocacy · AT&T
Laura Hardin has been VP Customer Advocacy at AT&T since October 2021, based in the Dallas-Fort Worth area, and describes leading an organization responsible for the overall service management functions across AT&T Business’ key industry verticals. Laura Hardin was also VP Transformation Office at AT&T from 2019 to 2022.
Lisa Truppa
LinkedInExperience: Assistant Vice President - Consumer Customer Care · AT&T
Lisa Truppa has been Assistant Vice President - Consumer Customer Care at AT&T since July 2024, based in Dallas. At AT&T, Lisa Truppa was also Assistant Vice President - Salesforce from 2022 to 2024, Assistant Vice President - Customer Experience Strategist from 2020 to 2022 and Assistant Vice President - Technology from 2017 to 2020.
Sue West
LinkedInExperience: Vice President - Customer Care, AT&T Business Solutions and a variety of other VP roles · AT&T
Sue West is a former AT&T customer care leader whose row lists Vice President - Customer Care, AT&T Business Solutions and a variety of other VP roles at AT&T, ending in 2017, and who lists Retired at AT&T since January 2017. The profile headline describes having led a variety of customer service organizations, and Sue West is based in Winnetka, Illinois.
Tejas Antani
LinkedInExperience: Vice President, Business Customer Care & Sales · AT&T
Tejas Antani has been Vice President, Business Customer Care & Sales at AT&T since March 2024, based in Dallas. At AT&T, Tejas Antani was also Vice President, Field Operations AT&T Fiber from 2021 to 2024 and Assistant Vice President, Field Services Dispatch Operations & Technology from 2015 to 2018.
Trish Renz
LinkedInExperience: Vice President, Business Customer Sales & Service · AT&T
Trish Renz has been Vice President, Business Customer Sales & Service at AT&T since January 2019, based in Dallas, and describes leading an organization focused on mobility call centers and wireline call centers. Trish Renz was also Vice President, Inside Sales and Service at AT&T from 2017 to 2019 and Vice President, Corporate Solutions there from 2013 to 2017.
Choose the right perspective
Match the person's area, such as consumer care, business customer service or customer advocacy, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at AT&T?
- 02How do you divide work between phone, chat and digital channels for consumer and business customers?
- 03What has your own work taught you about measuring whether customer care is improving?
Reaching AT&T customer service leaders
How can I contact one of these AT&T customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: AT&T, based on profile data retrieved on October 25, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach AT&T customer service leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
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Can an AI agent ask one of these AT&T customer service leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.