10 Avis Budget Group customer service leaders
A vice president of the North America contact center organization, a head of customer experience, senior directors of contact center operations and customer value centres, and a director of customer care make up this list of Avis Budget Group customer service leaders. A reader can learn how customer service leaders work at Avis Budget Group from people who have held the role.
Professionals to explore
Aileen Jordan
LinkedInExperience: Director Customer Care & Avis First International · Avis Budget Group
Aileen Jordan has been Director Customer Care & Avis First International at Avis Budget Group since January 2026, based in the Greater Oxford Area, in a role the listing places in the Customer Service department. At Avis Budget Group, Aileen Jordan was also Head of Operational Projects and Support, Europe from 2022 to 2026 and Operations Manager EMEA from 2018 to 2022.
David Holloway
LinkedInExperience: Senior Director Contact Center Operations · Avis Budget Group
David Holloway has been Senior Director Contact Center Operations at Avis Budget Group since February 2023, based in Tulsa, Oklahoma, with a headline that reads Head of Customer Service Operations @ Avis Budget Group. At Avis Budget Group, David Holloway was also Senior Director Contact Center Operations - Interim from 2022 to 2023 and Contact Center Manager from 2007 to 2017.
Gokce Akarsu Bingol
LinkedInExperience: Head of Customer Value Operations, International · Avis Budget Group
Gokce Akarsu Bingol has been Head of Customer Value Operations, International at Avis Budget Group since October 2025, based in Barcelona, with a headline describing a director-level role accountable for in-house and outsourcing customer service and sales teams and executive escalations. Gokce Akarsu Bingol was Regional Manager, EMEA Executive Seller/Customer Relations at Amazon from 2021 to 2025.
Jeff Kaelin
LinkedInExperience: Vice President, Technology Strategy, Performance & Data Services · Avis Budget Group
Jeff Kaelin is a former Avis Budget Group customer service leader who was Vice President, Customer Experience at Avis Budget Group from 2013 to 2014 and Customer Experience Leader there from 2010 to 2013. Jeff Kaelin has been Vice President, Technology Strategy, Performance & Data Services at Avis Budget Group since August 2023.
Joe Bartee
LinkedInExperience: VP North America Contact Center Organization · Avis Budget Group
Joe Bartee has been VP North America Contact Center Organization at Avis Budget Group since January 2017, based in Tulsa, Oklahoma, in a role the listing places in the Customer Service department. The listing also shows the title Director- Outsourced Operations at Avis Budget Group, dated from 2008 with no end date, and no employer other than Avis Budget Group.
Kazimierz (Kazek) Wolak
LinkedInExperience: Senior Director International, Customer Value Centres · Avis Budget Group
Kazimierz Wolak has been Senior Director International, Customer Value Centres at Avis Budget Group since April 2025, based in Barcelona, Catalunya, Spain. The role is the only one the listing shows for Kazimierz Wolak, and the profile names no employer other than Avis Budget Group.
Mandy Stanford
LinkedInExperience: Head of Customer Value Center Vendor Management, International · Avis Budget Group International
Mandy Stanford has been Head of Customer Value Center Vendor Management, International at Avis Budget Group International since January 2026, based in Sydney. At Avis Budget Group International, Mandy Stanford was also Head of Contact Centres - Pacific from 2024 to 2025, and was Head of Customer Support - Retail & Partners at Hollard Insurance Australia from 2018 to 2024.
Massimo Cosentino
LinkedInExperience: HEAD OF CUSTOMER VALUE CENTER EXPERIENCE DEVELOPMENT, INTERNATIONAL · Avis Budget Contact Centre Barcelona
Massimo Cosentino has held the title HEAD OF CUSTOMER VALUE CENTER EXPERIENCE DEVELOPMENT, INTERNATIONAL at Avis Budget Contact Centre Barcelona since September 2025. Massimo Cosentino was Customer Care Manager there from 2021 to 2025 and Head of Ancillary Sales & Service Delivery Iberia at Avis Budget Group Iberia from 2019 to 2021.
Paul Dominy
LinkedInExperience: Former Operations Director, Customer Care Center · Avis Budget Group
Paul Dominy is a former Avis Budget Group customer service leader who was Operations Director, Customer Care Center at Avis Budget Group from 2007 to 2018 and Director - Operations Support (Retired) there from 2018 to 2020, with a headline that reads Recently retired Operations Director at Avis Budget Group Tulsa Customer Care Center. Paul Dominy was Director - European Contact Centers at Cendant from 2000 to 2001.
Ricardo Parodi
LinkedInExperience: Head of Customer Experience · Avis Budget Group
Ricardo Parodi has been Head of Customer Experience at Avis Budget Group since May 2026, based in the New York City Metropolitan Area. Ricardo Parodi was Vice President, Customer Engagement Centers, Planning, Service Design & Deployment at Marriott International from 2019 to 2023 and Vice President, CX, Strategic Planning, Innovation, Operations & Partner Strategy there from 2023 to 2026.
Choose the right perspective
Match the person's area, such as North American contact centers, international customer value centres, customer experience or customer care, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at Avis Budget Group?
- 02How do you decide which renter questions need a phone call and which can be handled online?
- 03What has your own work taught you about handling customer escalations?
Reaching Avis Budget Group customer service leaders
How can I contact one of these Avis Budget Group customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 3 companies: Avis Budget Group, Avis Budget Group International and Avis Budget Contact Centre Barcelona, based on profile data retrieved on October 26, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Avis Budget Group customer service leaders?
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Can an AI agent ask one of these Avis Budget Group customer service leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.