Finance and accounting operations
10 billing operations experts
These ten professionals have led billing operations and billing teams inside operating companies, in roles such as head of billing operations and head of billing and payments. A reader can learn how companies organize and run their billing operations.
Professionals to explore
01—10Chérine Nobile
LinkedInExperience: Head of B2B Billing Operations & Collection Management · Swisscom
Head of B2B Billing Operations & Collection Management at Swisscom since May 2023, where the profile describes strategic, operational and administrative management of the B2B Billing Specialist Team (40 FTE) and defining and implementing quality and quantity KPIs such as billing correction rate. Former Senior Partner Manager at Swisscom (2019–2023).
Helen Hart
LinkedInExperience: General Manager Billing Operations (all BT lines of business) · BT Group
General Manager Billing Operations (all BT lines of business) at BT Group since June 2012, and former Head of Group Billing & Payment Services at BT Group (2012–2016). The profile mentions extensive operational experience in wholesale billing. Also listed: Operational and IT senior roles at BT Group (1988–2000).
James Poole
LinkedInExperience: Senior Director Worldwide Billing Operations · OpenText
Senior Director Worldwide Billing Operations at OpenText since July 2021. The profile describes leading OpenText's Worldwide Billing Operations, covering approximately $5 billion in annual billing with a team of 200. Former Director EMEA Billing Operations (2018–2021) and Senior Manager WW Billing Operations (2016–2018) at OpenText, and Quote to Cash Manager at Hewlett Packard Enterprise (2009–2015).
Joanna Ollerton
LinkedInExperience: Head of Billing and Payments · TPG Telecom
Head of Billing and Payments at TPG Telecom since August 2021. Former Billing Operations & Payments Manager (2013–2021) and Billing Operations Manager (2012–2013) at Vodafone, and former IT Account Manager for Finance and Business Intelligence at Vodafone (2010–2012).
Karen Brocklebank-Lambert
LinkedInExperience: Head of Billing, Revenue Assurance & Credit Debt Management · Plusnet
Head of Billing, Revenue Assurance & Credit Debt Management at Plusnet since November 2013, where the profile describes managing all finance related billing, payment cycles and operational activities of Plusnet's Billing department and leading and planning the Billing Operations Team. Former Billing & Revenue Assurance Manager at Plusnet (2010–2013) and Billing Operations Manager at Pipex UK (2005–2008).
Lisa Glaus
LinkedInExperience: Head Of Billing Operations · Zayo Group
Head Of Billing Operations at Zayo Group since January 2021 and former Director, Billing there (2012–2021). The profile describes managing a remote team of experts across the US, and historically in the UK and France, and development and assistance in implementing automated quality assurance. Former Billing Manager at Iowa Network Services (1997–2012).
Mark Cunningham
LinkedInExperience: Head of Billing, Collections & Revenue Assurance · Cuckoo
Head of Billing, Collections & Revenue Assurance at Cuckoo since May 2024, where the profile describes leading the Billing, Payments, Debt Collection and Revenue Assurance functions across B2B and B2C customer portfolios, reporting to the Finance Director. Former Head of Customer Finance (Billing, Collections & Revenue Assurance) at Hyperoptic (2019–2024) and Billing & Revenue Assurance Manager at Dixons Carphone (2015–2019).
Nikhil Garg
LinkedInExperience: Head of Global Billing and Revenue Realization · Colt Technology Services
Head of Global Billing and Revenue Realization at Colt Technology Services since May 2020. Other listed Colt Technology Services roles are Senior Manager, Carrier Billing Services and Master Data Services (2019–2020) and Associate Senior Manager, Carrier Billing Services and Billing Projects (2008–2019). Former Project Leader at Tata Consultancy Services (2001–2008).
Rebekah Burton
LinkedInExperience: Billing Operations Manager · Wavenet
Former Billing Operations Manager at Wavenet (2022–2025), a role the profile describes as managing billing operations to ensure accuracy, efficiency and compliance of billing processes, systems and data. Head of MRR & Billing Queries at Wavenet since October 2024, and former Billing Manager at Wavenet Connected (2000–2022).
Sumeet Chadha
LinkedInExperience: Billing Head for Airtel Business · Airtel
Billing Head for Airtel Business at Airtel since February 2019; the profile says Sumeet currently heads the billing function for Airtel's B2B business within finance. Former Global Head Fraud Management (2015–2019), Head - RA Governance, SME & Projects (2013–2015) and Head Revenue Assurance for Airtel Enterprise Services (AES) (2006–2013) at Airtel.
Choose the right perspective
Match the person's customer base to yours, since billing consumers at high volume differs from billing enterprise or carrier accounts with custom contracts. Also consider whether you need someone who ran a large billing organization or someone closer to day-to-day invoicing and billing queries.
Questions to take into the conversation
- 01How do you catch billing errors before invoices reach customers?
- 02Which measures do you use to track the accuracy and timeliness of billing?
- 03How do you work with sales, product and finance when new pricing or products change how customers are billed?
Reaching billing operations experts
How can I contact one of these billing operations experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 10 companies, including Swisscom, BT Group and OpenText, based on profile data retrieved on October 4, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach billing operations experts?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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