10 BOK Financial operations leaders
EVP, Executive Director, Enterprise Operations, SVP, Director, Loan Operations and Director, Consumer Operations are current titles held by these BOK Financial operations leaders. A reader can learn how operations leaders work at BOK Financial from people who have held the role.
Professionals to explore
Bob Hollinsworth
LinkedInExperience: Senior Vice President, Mortgage Servicing Operations · BOK Financial
Bob Hollinsworth has been Senior Vice President, Mortgage Servicing Operations at BOK Financial since July 2023, based in the Dallas-Fort Worth Metroplex. Bob Hollinsworth was Vice President, Mortgage Servicing Operations there from 2020 to 2023 and Vice President, Data Analytics Integration at Assurant from 2017 to 2019.
Bret Henderson
LinkedInExperience: Director Bank Operations & Electronic Payments, SVP · BOK Financial
Bret Henderson has been Director Bank Operations & Electronic Payments, SVP at BOK Financial since August 2023, based in Belen, New Mexico. Bret Henderson was Director Payment Services, Sr Vice President Bank Operations at BOK Financial from 2001 to 2023, and the profile lists skills in branch operation, alternate channels and exceptions.
Christine McQueen
LinkedInExperience: EVP, Executive Director, Enterprise Operations · BOK Financial
Christine McQueen has been EVP, Executive Director, Enterprise Operations at BOK Financial since February 2017, based in Tulsa, Oklahoma. Christine McQueen was SVP, Director, Loan Operations at BOK Financial from 2012 to 2017 and SVP, Loan Boarding, Servicing and Systems Group Manager there from 2008 to 2012.
Courtney Tetzlaff
LinkedInExperience: SVP - Director, Trading Operations · Bank of Oklahoma
Courtney Tetzlaff has been SVP - Director, Trading Operations at Bank of Oklahoma since June 2026, based in Tulsa, Oklahoma. Courtney Tetzlaff was SVP, Sr. Manager - Institutional Operations at Bank of Oklahoma from 2023 to 2026, Manager, BOKFS Business Operations from 2022 to 2023 and VP, FRM Middle Office Manager from 2013 to 2021.
John Barela
LinkedInExperience: SVP, Director, Care Center Operations · BOK Financial
John Barela has been SVP, Director, Care Center Operations at BOK Financial since July 2026, based in the Albuquerque-Santa Fe Metropolitan Area. John Barela also lists Senior Vice President Branch Delivery Manager at BOK Financial since 2009, and was SVP Regional Manager there from 2006 to 2009 and VP Regional Service Manager from 1998 to 2006.
Kara Schatz
LinkedInExperience: SVP, Senior Director, Enterprise Operations · BOK Financial
Kara Schatz has been SVP, Senior Director, Enterprise Operations at BOK Financial since April 2023, based in the Tulsa Metropolitan Area. Kara Schatz was SVP, Director of Commercial Banking Support there from 2020 to 2023, SVP, Director of Fair and Responsible Banking from 2018 to 2020 and SVP, Director of Training and Awareness from 2013 to 2018.
Matt Dahlgren
LinkedInExperience: SVP, Loan Operations Director · BOK Financial
Matt Dahlgren has been SVP, Loan Operations Director at BOK Financial since September 2023, based in the Denver Metropolitan Area. Matt Dahlgren was Project Manager - Syndicated Loan Operations Manager at Perficient in 2023 and Director - Loan Administration at CoBank from 2019 to 2021.
Michael Williams
LinkedInExperience: Director, Consumer Operations · BOK Financial
Michael Williams has been Director, Consumer Operations at BOK Financial since February 2025, based in Tulsa, Oklahoma, with the profile headline SVP, Director, Consumer Operations. Michael Williams was SVP, Director, Consumer Servicing Strategies there from 2024 to 2025 and Senior Vice President, Senior Consumer Market Director from 2018 to 2024.
Rachel (Wilhelm) Thompson
LinkedInExperience: Senior Vice President, Director, Loan Operations · BOK Financial
Rachel (Wilhelm) Thompson has been Senior Vice President, Director, Loan Operations at BOK Financial since April 2022, based in Tulsa, Oklahoma. Rachel (Wilhelm) Thompson was Vice President, Corporate Loan Documentation Manager at BOK Financial from 2017 to 2022 and Assistant General Counsel at Zeeco, Inc. from 2012 to 2016.
Theresa Yearout
LinkedInExperience: SVP Operations · BOK Financial
Theresa Yearout has held SVP Operations at BOK Financial since September 2001, based in Claremore, Oklahoma, with the profile headline SVP, Bank Operations. The profile describes experience overseeing operations of individual and multi-unit facilities.
Choose the right perspective
Match the person's operations area, whether enterprise, loan, consumer, payments, trading or mortgage servicing operations, to the decision you face. Check when each person started their current role to judge how recent their view of it is.
Questions to take into the conversation
- 01What did you focus on first when you took on your current operations role?
- 02How do you decide which manual processes in your operations area to automate first?
- 03What have you learned about keeping service levels steady while an operations team changes its systems?
Reaching BOK Financial operations leaders
How can I contact one of these BOK Financial operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 2 companies: BOK Financial and Bank of Oklahoma, based on profile data retrieved on October 24, 2026. Being listed here doesn't mean someone has agreed to take calls.
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Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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