10 Navy Federal Credit Union operations leaders
Chief Operating Officer, Senior Vice President, Branch Operations and Senior Vice President Contact Center Operations are current titles held by these Navy Federal Credit Union operations leaders. A reader can learn how operations leaders work at Navy Federal Credit Union from people who have held the role.
Professionals to explore
Dietrich Kuhlmann
LinkedInExperience: Chief Operating Officer · Navy Federal Credit Union
Dietrich Kuhlmann was Chief Operating Officer at Navy Federal Credit Union from February 2022 to March 2024 and has been President & CEO there since March 2024, based in Vienna, Virginia. Dietrich Kuhlmann was also Chief Real Estate Lending Officer at Navy Federal Credit Union from 2021 to 2022, and the profile lists Director, Programming Division at the US Navy from 2015 to 2018.
Jackie Biggs
LinkedInExperience: Senior Vice President, Greater Pensacola and Contact Center Operations · Navy Federal Credit Union
Jackie Biggs has held Senior Vice President, Greater Pensacola and Contact Center Operations at Navy Federal Credit Union since March 2024, based in Pensacola, Florida. The profile headline lists Jackie Biggs as Executive Vice President at Navy Federal Credit Union.
John Menoni
LinkedInExperience: Senior Vice President · Navy Federal Credit Union
John Menoni has been Senior Vice President at Navy Federal Credit Union since September 2025, with the profile headline SVP, Branch Operations, based in Vienna, Virginia. John Menoni was Director of Programming at the US Navy from 2023 to 2025 and Commander at Commander, Navy Installations Command (CNIC) HQ in 2023.
Julie Griffin
LinkedInExperience: Senior Vice President, Contact Center Operations · Navy Federal Credit Union
Julie Griffin was Senior Vice President, Contact Center Operations at Navy Federal Credit Union from December 2013 to November 2020, based in the Washington DC-Baltimore Area. Julie Griffin has been SVP, IT Business Services & Transformation there since 2022 and SVP, Cloud Core Transformation since 2021, and was SVP, Member Experience Transformation from 2020 to 2021.
Kara Cardona
LinkedInExperience: Chief Operating Officer · Navy Federal Credit Union
Kara Cardona has been Chief Operating Officer at Navy Federal Credit Union since March 2024, based in Vienna, Virginia. Kara Cardona was Executive Vice President at Navy Federal Credit Union from 2021 to 2024, and the profile lists Executive Vice President, Greater Pensacola & Contact Center Operations there from 1999 to 2024 and Senior Vice President, Greater Pensacola from 1999 to 2021.
Keith Hoskins
LinkedInExperience: Executive Vice President Branch Operations · Navy Federal Credit Union
Keith Hoskins was Executive Vice President Branch Operations at Navy Federal Credit Union from March 2021 to May 2025 and SVP there from 2019 to 2021. The profile headline now reads Retired Executive, and Keith Hoskins was Western District General Manager at Gulf Power Company from 2017 to 2019.
Kevin Hall
LinkedInExperience: Senior Vice President Contact Center Operations · Navy Federal Credit Union
Kevin Hall has been Senior Vice President Contact Center Operations at Navy Federal Credit Union since May 2024, based in Milton, Florida. Kevin Hall was Vice President- Contact Center Operations there from 2022 to 2024, Vice President- Mortgage Underwriting from 2021 to 2022 and Assistant Vice President- Mortgage Processing from 2020 to 2021.
Matt Longo
LinkedInExperience: AVP, Head of Credit Card Operations · Navy Federal Credit Union
Matt Longo has been AVP, Head of Credit Card Operations at Navy Federal Credit Union since January 2023, based in Vienna, Virginia. Matt Longo was Business Strategy and Planning Director at USAA from 2021 to 2022 and Operations Manager, Purchase & Sales, Options and Equities at TD Ameritrade from 2017 to 2020.
Susan Brooks
LinkedInExperience: Senior Vice President, Contact Center, Winchester Operations · Navy Federal Credit Union
Susan Brooks has held Senior Vice President, Contact Center, Winchester Operations at Navy Federal Credit Union since 2009, based in the Washington DC-Baltimore Area, and the profile describes responsibility for overseeing day to day operations. Susan Brooks also lists Vice President, Contact Center, Winchester Operations there from 2010 to 2016 and Assistant Vice President, Contact Center Operations, Winchester from 2009 to 2010.
Tracy Montgomery
LinkedInExperience: Senior Vice President, Branch Operations · Navy Federal Credit Union
Tracy Montgomery has been Senior Vice President, Branch Operations at Navy Federal Credit Union since November 2017, based in Vienna, Virginia. Tracy Montgomery was Vice President, Branch Operations Projects and Training there from 2016 to 2017 and AVP Branch Operations Projects & Training from 2008 to 2016.
Choose the right perspective
Match the person's operations area, whether branch, contact center or card operations, to the decision you face. Check the dates on each Navy Federal Credit Union role to judge how recent their view of the work is.
Questions to take into the conversation
- 01What did you focus on first when you took on your operations role at Navy Federal Credit Union?
- 02How did you measure whether a branch or contact center operation was serving members well?
- 03What have you learned about leading operations teams through a large change in volume or process?
Reaching Navy Federal Credit Union operations leaders
How can I contact one of these Navy Federal Credit Union operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Navy Federal Credit Union, based on profile data retrieved on October 24, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Navy Federal Credit Union operations leaders?
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Can an AI agent ask one of these Navy Federal Credit Union operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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