10 Cenlar operations leaders
Leslie Peeler, EVP and COO, is the most senior of these Cenlar operations leaders, who also include senior vice presidents of operations and loan operations and vice presidents and directors over escrow, default, claims and loss analysis, the contact center and service delivery. A reader can learn how operations leaders work at Cenlar from people who have held the role.
Professionals to explore
Adam Wood
LinkedInExperience: V.P Loan Operations · Cenlar FSB
Adam Wood has been V.P Loan Operations at Cenlar FSB since June 2022, based in Westlake, Ohio, in the Operations department. Adam Wood was Senior Vice President at Mr. Cooper from 2020 to 2022, Vice President at Nationstar Mortgage from 2011 to 2020 and Portfolio Manager at Fannie Mae from 2009 to 2011.
Bryan Hartnett
LinkedInExperience: Director of Default · Cenlar FSB
Bryan Hartnett has been Director of Default at Cenlar FSB since February 2024 and the profile also lists a Vice President role there since May 2026, with a headline of Vice President of Default at Cenlar FSB. Bryan Hartnett was Bankruptcy Manager at Cenlar FSB from 2020 to 2024 and Operations Oversight Analyst there from 2017 to 2020.
Carolyn M. Dalkiewicz
LinkedInExperience: Senior Vice President Operations · Cenlar FSB
Carolyn M. Dalkiewicz has been Senior Vice President Operations at Cenlar FSB since September 2024, a role based in Yardley, Pennsylvania, and describes leading enterprise transformation for a mortgage servicing organization while reporting to the Chief Operating Officer. Carolyn M. Dalkiewicz was Associate Partner at IBM from 2015 to 2024.
Donna Eychner
LinkedInExperience: VP Global Service Delivery & Optimization · Cenlar FSB
Donna Eychner has been VP Global Service Delivery & Optimization at Cenlar FSB since November 2024, based in Rome, New York, in the Operations department. Donna Eychner was Project Executive at IBM Promontory from 2021 to 2024, Client Services Executive at Promontory Risk Review, an IBM Company from 2018 to 2024 and VP Customer Support & Operations at Xerox from 2012 to 2016.
Jackie Torres
LinkedInExperience: SVP, Loan Operations · Cenlar FSB
Jackie Torres has been SVP, Loan Operations at Cenlar FSB since June 2025, with a headline that names subservicing, core operations and transformation, and was Vice President, Servicing Systems and Reporting at Cenlar FSB from 2018 to 2019. Jackie Torres was Division Senior Vice President - Default Adminstration at LoanCare in 2024 and 2025 and SVP, Support Administration and Loss Mitigation there from 2020 to 2024.
Jason Schmidt
LinkedInExperience: VP of Loan Operations · Cenlar FSB
Jason Schmidt has been VP of Loan Operations at Cenlar FSB since July 2022, based in Denton, Texas, and describes leading the Claims and Loss Analysis teams, maximizing allowable insurer recoveries and analyzing servicing performance to identify process opportunities. Jason Schmidt was Assistant Vice President at Nationstar Mortgage from 2015 to 2022.
Leslie Peeler
LinkedInExperience: EVP and COO · Cenlar FSB
Leslie Peeler has been EVP and COO at Cenlar FSB since July 2024, based in the Philadelphia area, and has been a Board Member at MISMO since January 2026. Leslie Peeler was Sr. Partner, Americas BPO Portfolio Growth and Generative AI Leader at IBM from 2023 to 2024 and Chief Operations Officer, Promontory Financial Group at IBM from 2019 to 2023.
Lisa Mintz-Volpe
LinkedInExperience: Vice President - Process Improvement · Cenlar FSB
Lisa Mintz-Volpe has been Vice President - Process Improvement at Cenlar FSB since May 2016, with a headline of Vice President - Process Intelligence CoE at Cenlar FSB. Lisa Mintz-Volpe was Late Stage Default Manager, 2nd Vice President at Cenlar FSB from 2009 to 2012 and Vice President at Franklin Credit Management Corp. from 2008 to 2009.
Michelle DeHart
LinkedInExperience: Vice President Loan Operations - Escrow · Cenlar FSB
Michelle DeHart has been Vice President Loan Operations - Escrow at Cenlar FSB since January 2023, a role based in Ewing, New Jersey. Michelle DeHart was VP of Escrow Servicing at ServiceMac, LLC from 2022 to 2023 and Senior Director Of Operations at Home Point Financial Corporation from 2017 to 2022.
Tonia Carr
LinkedInExperience: VP Contact Center · Cenlar FSB
Tonia Carr has been VP Contact Center at Cenlar FSB since June 2026, based in Burlington, New Jersey. At Cenlar FSB, Tonia Carr was Contact Center Director from 2019 to 2026, Operation Contact Manager from 2012 to 2019 and Service Leader from 2010 to 2012.
Choose the right perspective
Pick the person whose area, such as escrow, default, claims, the contact center or transformation work, is closest to the decision you face. Check each person's current title and start date to judge how closely their view reflects the work today.
Questions to take into the conversation
- 01What did you focus on first when you took on your current operations role at Cenlar?
- 02How do you keep servicing work accurate and consistent as requirements change?
- 03What measures do you watch most closely to know whether a loan operations group is performing well?
Reaching Cenlar operations leaders
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.