10 Chewy customer service leaders
Shiv Menon, Vice President and Chief Customer Care Officer, heads this list of Chewy customer service leaders, who also lead customer care operations, healthcare and pharmacy customer care, customer care solutions and customer service learning. A reader can learn how customer service leaders work at Chewy from people who have held the role.
Professionals to explore
Abdullah Kamran
LinkedInExperience: Director - Customer Experience · Chewy
Abdullah Kamran has been Director - Customer Experience at Chewy since October 2023, based in Miami, with the role listed in the customer service department. Abdullah Kamran was Associate Director - Customer Operations at Chewy from 2021 to 2023 and Head of Inventory Control at Fashion Nova from 2020 to 2021.
Andrew Stein
LinkedInExperience: Former Senior Director, Customer Service · Chewy
Andrew Stein is a former Chewy customer service leader who was Senior Director, Customer Service at Chewy from 2019 to 2022 and Senior Director, Customer Experience there from 2022 to 2025, based in the Miami-Fort Lauderdale area. Andrew Stein was also Director, Customer Service at Chewy from 2016 to 2018 and has been Vice President, Member Care & Sales at CLEAR since August 2026.
Bryan Blume
LinkedInExperience: Senior Director, Healthcare Customer Care Operations · Chewy
Bryan Blume has been Senior Director, Healthcare Customer Care Operations at Chewy since August 2022, based in the Seattle area, and the profile headline names contact center operations and customer experience. Bryan Blume was Sr. Manager, Customer Advocacy at Amazon from 2017 to 2022 and Senior Program Manager Executive Customer Relations there from 2014 to 2017.
Chaitanya Pandey
LinkedInExperience: Sr Director - Customer Care Solutions · Chewy
Chaitanya Pandey has been Sr Director - Customer Care Solutions at Chewy since August 2023, based in Seattle, and the profile headline names customer care, customer returns and trust. Chaitanya Pandey was Director, Global Operations, Shipping and Delivery Services at Amazon from 2020 to 2023 and Director, Buyer Risk - Customer Trust and Experience there from 2018 to 2020.
Devon Watts
LinkedInExperience: Director, Pharmacy Customer Care · Chewy
Devon Watts has been Director, Pharmacy Customer Care at Chewy since October 2024, based in the Orlando area. At Chewy, Devon Watts was also Director, CS Insights from 2023 to 2024, Director, CS Quality from 2022 to 2023 and Associate Director, Healthcare Services from 2020 to 2022.
Erik Nelson
LinkedInExperience: Senior Director of Customer Care Operations · Chewy
Erik Nelson has been Senior Director of Customer Care Operations at Chewy since May 2022, based in Manzanita, Oregon. At Chewy, Erik Nelson was also Regional Director of Customer Care Operations in 2022 and Director of Customer Care Quality Assurance from 2021 to 2022, and was Director of Customer Operations - Amazon Pharmacy at Amazon from 2018 to 2021.
Kim Burgdorf
LinkedInExperience: Director, Customer Service Learning and Development · Chewy
Kim Burgdorf has been Director, Customer Service Learning and Development at Chewy since April 2024, based in the Jacksonville area, and was Director Customer Service Onboarding, Training and Development there from 2021 to 2024. Kim Burgdorf was Director Global Learning and Content Strategy at Expedia from 2016 to 2021.
Pete Boudreaux
LinkedInExperience: Former Vice President Customer Service · Chewy
Pete Boudreaux is a former Chewy customer service leader who was Vice President Customer Service at Chewy from 2020 to 2021 and describes leading Chewy's Customer Service team. Pete Boudreaux has been SVP, Customer Experience at The Farmer's Dog since March 2025 and was Vice President Customer Operations & Supply Chain at Rad Power Bikes from 2023 to 2025.
Roman Bias
LinkedInExperience: Former Director of Program and Project Management, Customer Service · Chewy
Roman Bias is a former Chewy customer service leader who was Director of Program and Project Management, Customer Service at Chewy from 2018 to 2022, based in the Dallas-Fort Worth area, and describes launching strategic programs for Customer Service. Roman Bias was Customer Experience and Operations Principal at PetMeds® | PetCareRx® from 2024 to 2025.
Shiv Menon
LinkedInExperience: Vice President and Chief Customer Care Officer · Chewy
Shiv Menon has been Vice President and Chief Customer Care Officer at Chewy since April 2022, based in Seattle. Shiv Menon was Regional Director - Customer Service, Americas at Amazon from 2017 to 2022, Director - Customer Service, North America at Amazon in 2017 and Director - CS India Operations there from 2016 to 2017.
Choose the right perspective
Match the person's area, such as customer care operations, pharmacy care, training or service programs, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at Chewy?
- 02How do you train new care team members to handle pet health and pharmacy questions?
- 03What has your own work taught you about keeping service personal while contact volumes grow?
Reaching Chewy customer service leaders
How can I contact one of these Chewy customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Chewy, based on profile data retrieved on October 25, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Chewy customer service leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Chewy customer service leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.