10 Citi customer service leaders
Managing Director, North America, Head of Customer Service, Citi USPB Head of Customer Service Delivery and Director, Contact Centre are among the roles held by these ten Citi customer service leaders. A reader can learn how customer service leaders work at Citi from people who have held the role.
Professionals to explore
Anastasia Borisova
LinkedInExperience: Senior Vice President, CCB Customer Service Head for MEA · Citi
Anastasia Borisova has been Senior Vice President, CCB Customer Service Head for MEA at Citi since January 2024, based in Abu Dhabi. At Citi, Anastasia Borisova was also CCB Customer Service Head - Middle East cluster from 2022 to 2024, Citi Commercial Bank Customer Experience Head from 2019 to 2022 and Customer Service Operations Quality Control and Training Head from 2013 to 2017.
Cheryl Lee
LinkedInExperience: Director, Customer Service Business Execution · Citi
Cheryl Lee has been Director, Customer Service Business Execution at Citi since February 2022, based in Atlanta, Georgia, and describes being responsible for executive team strategic initiatives for the North America Customer Service Organization. Cheryl Lee was SVP, Multi-Relationship Customer Marketing and Experience at Citi from 2020 to 2022 and SVP, Customer Experience and Continuous Improvement at Citigroup from 2015 to 2022.
Christian Jensen
LinkedInExperience: Director Customer Service - Citi Retail Services · Citi
Christian Jensen has been Director Customer Service - Citi Retail Services at Citi since January 2020, based in the Boise area, and describes being a global contact center leader. Christian Jensen was Relationship Director - Home Depot at Citi from 2018 to 2020, Director of Customer Service at Kohl's from 2016 to 2018 and Director - Digital Commerce, Customer Care & Implementation at Kohl's from 2005 to 2016.
Derrick DeRavariere
LinkedInExperience: Managing Director, North America, Head of Customer Service · Citi
Derrick DeRavariere has been Managing Director, North America, Head of Customer Service at Citi since May 2021, based in the Atlanta area, and describes being a contact center executive leading the US servicing organization. Derrick DeRavariere was General Manager Online Customer Operations and Strategy at The Home Depot from 2015 to 2021 and Vice President Customer Experience, Support and Operations - Consumer Travel at American Express from 2012 to 2015.
Elena Geveling
LinkedInExperience: SVP, Consumer Operations Head · Citi
Elena Geveling has been SVP, Consumer Operations Head at Citi since September 2024, based in Russia, and was SVP, Customer Service Operations Head at Citi from 2019 to 2025. Elena Geveling also held the SVP, Customer Service Operations Head title at Citi from 2015 to 2018, was SVP, Credit Operations Head there from 2018 to 2019, and has been Franchise wide project test lead at Citi since April 2025.
Francisco Martinez
LinkedInExperience: Citi USPB Head of Customer Service Delivery · Citi
Francisco Martinez has been Citi USPB Head of Customer Service Delivery at Citi since January 2026, based in San Antonio, Texas, and the profile headline gives the title Managing Director Customer Services Delivery at Citi. Francisco Martinez has also been Customer Care Managing Director at Banamex since April 2025 and was Collections HUB Head, SVP at Citi from 2008 to 2012.
Graham Parker-Gore
LinkedInExperience: Senior Vice President Customer Services & Operations EMEA · Citi
Graham Parker-Gore has been Senior Vice President Customer Services & Operations EMEA at Citi since April 2011, based in Milton Keynes, England, and the profile headline places the role in Corporate Cards. Graham Parker-Gore was Head of Customer Strategy at Volkswagen Group UK Ltd from 2008 to 2010 and Vice President Customer Services: Implementation and Support, EMEA at Visa Europe from 2003 to 2008.
Robert Liu
LinkedInExperience: Director, Head of CitiPhone, Wealth Operations, Asia South, Singapore · Citi
Robert Liu has been Director, Head of CitiPhone, Wealth Operations, Asia South, Singapore at Citi since December 2021, based in Singapore. At Citi, Robert Liu was also Director, Head of Services Delivery, Contact Center APAC & EMEA Region from 2019 to 2021 and Head of CitiPhone, Taiwan from 2015 to 2019, and was Vice President Customer Operations at FarEasTone Telecom from 1997 to 2015.
Stanley Chan
LinkedInExperience: Director, Contact Centre · Citi
Stanley Chan has been Director, Contact Centre at Citi since January 2026, based in Hong Kong, and the profile headline gives the same title, Director, Contact Centre. At Citi, Stanley Chan was also Senior Vice President, Contact Centre from 2022 to 2026, and Stanley Chan was Head of Sales, Contact Centre at Hang Seng Bank from 2011 to 2022.
Zineb Tamimy
LinkedInExperience: Head of Citiphone · Citi
Zineb Tamimy has been Head of Citiphone at Citi since August 2020, based in Bahrain, and the profile headline gives the title SVP / Customer Service Head at Citi. Zineb Tamimy was Director of contact center and customer care at Batelco by Beyon from 2017 to 2020 and Senior Manager Centre de Relation Clientèle at Orange from 2014 to 2017.
Choose the right perspective
Match the person's area, such as US consumer servicing, retail card services, commercial banking client service or a regional contact centre, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at Citi?
- 02How do you decide which customer calls should move to digital servicing and which need an agent?
- 03What has your own work taught you about keeping service standards consistent across countries?
Reaching Citi customer service leaders
How can I contact one of these Citi customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Citi, based on profile data retrieved on October 26, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Citi customer service leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Citi customer service leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.