10 Citizens Bank customer service leaders
Jeffrey Foss, Senior Vice President, Contact Center Operations Director, opens this list of Citizens Bank customer service leaders, which also includes heads of client services, servicing and a fraud customer service center. A reader can learn how customer service leaders work at Citizens Bank from people who have held the role.
Professionals to explore
David Kraus
LinkedInExperience: Contact Center Director of Sales and Service, Senior Vice President · Citizens
David Kraus has been Contact Center Director of Sales and Service, Senior Vice President at Citizens since March 2016, based in the Buffalo-Niagara Falls Area, and the profile places the role in Cranston, Rhode Island. David Kraus was Senior Vice President Mortgage Contact Centers at KeyBank from 2015 to 2016 and Head of Contact Centers at KeyBank from 2011 to 2014.
Gabriel Goodine
LinkedInExperience: SVP - Contact Center Strategy & Transformation · Citizens
Gabriel Goodine has been SVP - Contact Center Strategy & Transformation at Citizens since February 2026, based in Providence County, Rhode Island. At Citizens, Gabriel Goodine was Director, Global Servicing Experience from 2024 to 2026, and was SVP - Director of Operations Business Support at Santander US from 2018 to 2021.
Jeffrey Foss
LinkedInExperience: Senior Vice President, Contact Center Operations Director · Citizens
Jeffrey Foss has been Senior Vice President, Contact Center Operations Director at Citizens since November 2021, based in Charlotte, North Carolina. Jeffrey Foss was Director, Call Center Applications & Automation at Charter Communications from 2019 to 2021 and Director, Customer Solutions Transformation & Delivery at MetLife from 2018 to 2019.
Julie Kelly
LinkedInExperience: Client Service Director · Citizens Private Wealth
Julie Kelly has been Client Service Director at Citizens Private Wealth since March 2014, based in the Boston area, and was a Project Manager at Citizens from 2010 to 2014. Julie Kelly was Group Operations Manager at Bank of America from 2007 to 2010, and the profile describes experience in operations, technology, business support and client service in private wealth.
Kayla Teixeira
LinkedInExperience: Head of Servicing- Customer Experience, Private Bank · Citizens
Kayla Teixeira has been Head of Servicing- Customer Experience, Private Bank at Citizens since February 2024, with a profile headline of VP, Head of Servicing- Client Experience, Private Bank. At Citizens, Kayla Teixeira was Commercial Priority Services Manager from 2020 to 2024 and Commercial Priority Services Assistant Manger from 2019 to 2020.
Kimberly Noll
LinkedInExperience: Senior Vice President, Director of the Office of the Customer · Citizens
Kimberly Noll has been Senior Vice President, Director of the Office of the Customer at Citizens since August 2022, based in Charlotte, North Carolina, and describes leading efforts to enhance customer satisfaction through complaint resolution strategies. Kimberly Noll was also Vice President, Group Manager- Office of the Chairman at Citizens from 2022 to 2023 and Vice President, Regional Sales Manager there from 2019 to 2022.
Lacey Kaminski
LinkedInExperience: Head of Fraud Customer Service Center · Citizens
Lacey Kaminski has been Head of Fraud Customer Service Center at Citizens since October 2023, a role the profile tags as Department: Customer Service. Lacey Kaminski was Resolution Platform Director at Truist from 2022 to 2023, SVP - Head of Claims Investigation and Resolution at Truist from 2020 to 2022 and GVP - Head of Fraud Experience Strategy at Truist from 2019 to 2020.
Leidy Lopez
LinkedInExperience: Head of Client Services Digital & Support · Citizens
Leidy Lopez has been Head of Client Services Digital & Support at Citizens since May 2025, based in Riverside, Rhode Island, with a profile headline of Vice President. At Citizens, Leidy Lopez was Client Services Manager from 2023 to 2025 and Commercial Priority Services Manager, AVP from 2006 to 2025.
Matthew Egan
LinkedInExperience: Director of Commercial Priority Services, SVP · Citizens
Matthew Egan has been Director of Commercial Priority Services, SVP at Citizens since August 2021, based in Providence, Rhode Island, and describes experience spanning customer service and financial services operations. At Citizens, Matthew Egan was Head of Anti-Money Laundering Operations, SVP from 2015 to 2020 and Director of the Human Resources Service Center, SVP from 2003 to 2009.
Patrick Lister
LinkedInExperience: Director of Customer and Colleague Experience · Citizens
Patrick Lister has been Director of Customer and Colleague Experience at Citizens since July 2022, based in the Greater Pittsburgh Region, in the Customer Service department at Level: Director. At Citizens, Patrick Lister was VP, Office of the Chairman Senior Group Manager from 2020 to 2022 and VP, Contact Center Senior Group Manager from 2011 to 2020.
Choose the right perspective
Match the person's area, such as consumer contact centers, commercial priority services, private bank servicing or complaint resolution, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at Citizens?
- 02How do you decide which customer issues a contact center should resolve on the first call and which go to specialist teams?
- 03What has your own work taught you about using complaints to change how service is delivered?
Reaching Citizens Bank customer service leaders
How can I contact one of these Citizens Bank customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 2 companies: Citizens and Citizens Private Wealth, based on profile data retrieved on October 27, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Citizens Bank customer service leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.