Banking
10 commercial loan servicing experts
These ten professionals have directed, managed or supervised commercial loan servicing in their own roles. A reader can learn from them how commercial loan servicing teams are organized and run from day to day.
Professionals to explore
01—10Brian DiIanni
LinkedInExperience: Commercial Lending Operations Group Manager, VP · PNC
Commercial Lending Operations Group Manager, VP at PNC since May 2023; the profile describes overseeing end-to-end servicing for $72B in direct hard exposure across commercial real estate portfolios, including REIT, construction, term and revolving loans. The profile also lists Servicing Operations Director, SVP (2020–2021) and Servicing Support Director, SVP (2017–2020) at PNC.
Donna Onesy
LinkedInExperience: VP, Commercial Loan Servicing Director · EverBank
VP, Commercial Loan Servicing Director at EverBank since January 2025 and former Commercial Loan Ops Specialist Lead there (2024–2025). The profile says the current role leads the ABF Agency portfolio, overseeing end-to-end servicing functions to ensure compliance, efficiency and accuracy. Former Loan IQ Product Owner at JPMorganChase (2022–2023).
Jason Anderson
LinkedInExperience: Director of Commercial Loan Servicing Trade and Collateral · Comerica Bank
Director of Commercial Loan Servicing Trade and Collateral at Comerica Bank since December 2024, a role the profile tags at director level. Former Head of Enterprise Loan Operations at Valley Bank (2021–2024) and former Head of Wholesale Lending Services at SunTrust (2018–2019).
John Mann
LinkedInExperience: Supervisor Commercial Loan Servicing · Webster Bank
Supervisor Commercial Loan Servicing at Webster Bank since February 2023. Former Supervisor - Commercial Servicing & Quality Control at Atlantic Union Bank (2020–2023); the profile also lists Commercial Loan Operations - Manager (2015–2019) and Senior F X Loan Servicer (2014–2017) at Webster Bank.
Josh Schmidt
LinkedInExperience: AVP, Manager Commercial Loan Servicing · Comerica Bank
Former AVP, Manager Commercial Loan Servicing at Comerica Bank (2022–2026), where the profile describes directing an 11-person analyst team managing a portfolio of 15,000+ customer obligations, including both bilateral and syndicated accounts. Former Operations Manager- Mortgage Fulfillment at PENNYMAC (2020–2022).
Lesley Spitko
LinkedInExperience: Commercial Loan Operations manager · Santander US
Commercial Loan Operations manager at Santander US since 2019; the profile describes the role as Commercial Loan boarding, construction and ABL servicing manager. Former VP, Retail Loan Servicing Manager at National Penn Bank (2010–2016) and former Team Lead at BB&T (2016–2019).
Lisa Pontrelli
LinkedInExperience: 1st Vice President, Director of Commercial Loan Servicing · Kearny Bank
1st Vice President, Director of Commercial Loan Servicing at Kearny Bank since 2013. The profile describes managing a team that services over 2000 commercial loans, including multifamily, commercial real estate, wholesale leveraged lending, commercial and industrial, Small Business Administration and construction loans. Former Commercial Loan Administrator at American Savings Bank (1999–2009).
Rich Jeremiah
LinkedInExperience: Head of Commercial Loan Operations and Servicing · TD
Head of Commercial Loan Operations and Servicing at TD since October 2025. The profile describes leading a team of 500+ that delivers all commercial lending operations and servicing activities, including preparing loan documents for commercial loan closings and funding and boarding commercial loans. Former Senior Vice President, Head of Payment Operations at Customers Bank (2024–2025).
Suzanne Weiss
LinkedInExperience: Head of Commercial Mortgage Loan Servicing · Allstate Investments LLC
Former Head of Commercial Mortgage Loan Servicing at Allstate Investments LLC (2014–2021); the profile also lists Senior Loan Servicing Supervisor at Allstate (2012–2014) and Loan Servicing Supervisor at Allstate Investments, LLC (2006–2012). Senior Vice President and Servicing Manager - Commercial Finance Group at Draper and Kramer, Incorporated since July 2021.
Terri Dailey
LinkedInExperience: Commercial Loan Servicing Supervisor · Busey Bank
Commercial Loan Servicing Supervisor at Busey Bank since February 2020, a role the profile lists as current. Former Sr. Account Manager-FDIC at KeyBank Commercial (2007–2020) and former Real Estate Loan Supervisor at Principal Financial Group (1997–2004).
Choose the right perspective
Match the person's scope to your question, since a supervisor who runs daily servicing work sees different problems than a director or head responsible for a whole servicing operation. Also consider which kinds of commercial loans the person describes servicing when the portfolio type matters for your decision.
Questions to take into the conversation
- 01How do you set up loan boarding so that new commercial loans enter the servicing system accurately the first time?
- 02Which controls and reconciliations matter most for keeping commercial loan payments, advances and payoffs correct?
- 03How do you size and structure a servicing team as the commercial loan portfolio grows or changes in mix?
Reaching commercial loan servicing experts
How can I contact one of these commercial loan servicing experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 9 companies, including PNC, EverBank and Comerica Bank, based on profile data retrieved on October 4, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach commercial loan servicing experts?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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