Retail
10 ecommerce operations experts
These ten professionals have held ecommerce operations roles at companies that sell online, with both ecommerce and operations named in their own job titles. A reader can learn how brands run the day-to-day operations behind their online stores.
Professionals to explore
01—10Adrienne Gervasio
LinkedInExperience: Director of Ecommerce Operations, Web Production & Merchandising · Urban Outfitters
Director of Ecommerce Operations, Web Production & Merchandising at Urban Outfitters since 2025. Former Senior Manager, Ecommerce and Merchandising at Urban Outfitters (2022–2025) and Manager, Ecommerce at Tommy Hilfiger (2021–2022). The listing also shows Associate Manager, Web Production at URBN (2021).
Alina Gulinsky
LinkedInExperience: Director eCommerce Operations · Tailored Brands, Inc.
Director eCommerce Operations at Tailored Brands, Inc. since 2022, a role the listing places in the operations department at director level. Former Merchandising, Search & eCommerce Operations Manager - Search, eCommerce & Supply Chain at Quill (2021–2022) and Online Merchandise Manager at Zoro.com (2013–2015).
Debra Sabourin
LinkedInExperience: Director Ecommerce Operations · Perry Ellis International
Director Ecommerce Operations at Perry Ellis International since 2025 and former Senior Manager E-Commerce Operations there (2024–2025). Former Senior Manager, Ecommerce Operations at Samsonite (2021) and Manager, America's eCommerce at Bose Corporation (2021–2023).
James Pollak
LinkedInExperience: Director Ecommerce Operations · KARL LAGERFELD
Former Director Ecommerce Operations at KARL LAGERFELD (2024), a role the listing places in the operations department at director level, and Director Ecommerce Digital Product & Operations there since 2024. Former Senior Manager Digital Operations - Ecommerce at adidas (2020–2023) and Director Ecommerce & Marketplaces at Canada Goose (2023).
Jessica Duvall
LinkedInExperience: Director, Ecommerce Operations · Jordan's Furniture
Director, Ecommerce Operations at Jordan's Furniture since 2026, where the profile describes leading enterprise eCommerce operations and overseeing the end-to-end replatforming and modernization of the company's digital ecosystem, including platform evaluation and migration planning. Former Senior Manager, Ecommerce Operations at PUMA Group (2016–2017) and Director, Ecommerce Merchandising at Fender Musical Instruments Corporation (2023–2025).
Sara Stevenson
LinkedInExperience: Director of Ecommerce Operations and Customer Experience · Kendra Scott
Director of Ecommerce Operations and Customer Experience at Kendra Scott since 2023. Other listed Kendra Scott roles include DC General Manager (2022–2023), Sr Operations Manager (2021–2022), E-Commerce Fulfillment Manager (2020–2021) and E-Commerce Fulfillment Lead (2018–2020).
Shilpa Kaji
LinkedInExperience: Director of Operations and Planning, E-commerce · Popsugar
Former Director of Operations and Planning, E-commerce at Popsugar (2014–2018), Senior Director of Operations and Planning, E-commerce (2018–2020) and Operations Manager, E-commerce (2012–2014) there. The listing shows WW Retail Fulfillment Operations - NPI Readiness and PQE at Apple since 2020.
Siri Khalsa
LinkedInExperience: Director, Ecommerce Technology & Operations · Hourglass Cosmetics
Director, Ecommerce Technology & Operations at Hourglass Cosmetics since 2023 and former Senior Manager, Ecommerce Technology & Operations there (2020–2023). The profile describes a background on the B2C merchant side. Former Ecommerce Manager at ReRack (2015–2018) and at FabricDepot.com (2013–2015).
Viviana Quintana
LinkedInExperience: Director of Ecommerce Operations · Christian Louboutin
Former Director of Ecommerce Operations at Christian Louboutin (2023–2024), and Director of eCommerce & OMS there since 2024. Other listed Christian Louboutin roles include Senior Manager of Operations (2022–2023) and Manager, Customer Service & Ecommerce Operations (2021–2022).
Yira Spae
LinkedInExperience: Director of Ecommerce Operations · Kendra Scott
Director of Ecommerce Operations at Kendra Scott since 2025. The listing also shows Director of E-Commerce Fulfillment (2019–2020) and E-Commerce Fulfillment Manager (2015–2019) at Kendra Scott, VP of Operations and Fulfillment at Kelly Wynne (2020–2022) and Head of Distribution and Customer Service at Katie Kime (2023–2025).
Choose the right perspective
Match the person's seat to your question, since running site production and merchandising operations differs from running order fulfillment and customer service. Also consider the size and model of the business, because a fast-growing direct-to-consumer brand and a large multichannel retailer face different operating problems.
Questions to take into the conversation
- 01How do you split ownership of the online store between ecommerce operations, merchandising, technology and fulfillment teams?
- 02Which operating metrics do you review every week, and what do you do when one of them slips?
- 03How do you prepare site operations and order fulfillment for peak sales periods without overstaffing the rest of the year?
Reaching ecommerce operations experts
How can I contact one of these ecommerce operations experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 9 companies, including Urban Outfitters; Tailored Brands, Inc. and Perry Ellis International, based on profile data retrieved on October 4, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach ecommerce operations experts?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
Request a correction or removal