Travel technology
10 Expedia operations leaders
These ten people hold or have held director-level or higher operations roles at Expedia and Expedia Group, with titles covering customer, retail, commercial, vendor, business, and trust and safety operations. A reader can learn how operations leaders build and run their teams in travel technology companies.
Professionals to explore
01—10Andrew Taylor
LinkedInExperience: Director, Commercial Operations · Expedia Group
Director, Commercial Operations at Expedia Group since April 2025, a current Director-level role in the Operations department. The profile also lists Senior Manager, Strategy & Transformation at Expedia Group (2015–2022) and Director, Corporate Strategy at Thomson Reuters (2022–2025).
Donna Miller
LinkedInExperience: SVP Commercial Operations · Expedia Group
SVP Commercial Operations at Expedia Group since August 2024, a current role in the Operations department. The profile also lists Vice President, Business & Commercial Ops (2020–2024) and Vice President of Global Operations (2016–2020) at Egencia, and a consulting engagement as Program Director, Post Acquisition Integration at Egencia (2013–2016).
Geneva McMahon
LinkedInExperience: Director, Trust & Safety Operations · Expedia Group
Director, Trust & Safety Operations at Expedia Group since April 2024, a current role. Former Expedia Group roles include Director, Global Operations (2020–2024), Director, Continuous Operations (2015–2020) and Director, Global Customer Command Center (2013–2015), and the profile describes leading global teams to protect travelers and strengthen marketplace integrity.
Hal Grant
LinkedInExperience: Director Customer Operations- GCO · Expedia Inc
Director Customer Operations- GCO at Expedia Inc since 2013, a current Director-level role. Former Expedia roles include Vice President Operations (2007–2008), Vice President Floor Operations (2008–2009), a role in the Operations department at the President/Vice President level, and Director Global Training (2010–2012).
Hemani Dave
LinkedInExperience: Senior Director of Operations · Expedia Group
Senior Director of Operations at Expedia Group since April 2025, a current role. Other Expedia Group roles include Director (since 2021), Sr Manager, Global Customer Operations (2019–2021), Manager, Agent Performance (2016–2019) and Senior Analyst (2015–2016).
Marty Cleveland
LinkedInExperience: Senior Director of Global Customer operations · Expedia Group
Senior Director of Global Customer operations at Expedia Group since 2008, a current role in London. The profile says the role holds responsibility for the strategic development and innovation of systems and processes that support customers accessing 19 brands in 29 languages, including development of facilities on 6 continents.
Roberto Castaneda
LinkedInExperience: Senior Director of Global Retail Operations · Expedia
Senior Director of Global Retail Operations at Expedia since August 2023, a current role in the Operations department. Former Expedia roles include Director, Air Operations (2022–2023), Director, Travel Operations (2020–2021) in Mexico City and Senior Manager of Operations (2014–2020); the profile also lists Director, Area Operations at SYKES (2012–2014).
Shelley Vamadevan
LinkedInExperience: Global Head of Business Operations · Expedia
Global Head of Business Operations at Expedia since October 2016, a current role. The profile headline describes the role as Global BizOps at Expedia Retail and lists a background as a former McKinsey consultant and a specialist medical doctor, with an MBA from CBS and LBS.
Suzanne Wilding
LinkedInExperience: Director, EMEA Service and Operations - Lodging · Expedia Group
Former Director, EMEA Service and Operations - Lodging at Expedia Group (2015–2023), and Director, TPSP Partner & Traveller Experience - Global there since 2023. The profile describes experience leading global operations and driving the servicing strategy for the Expedia Group Traveller/Partner Servicing Platform and Private Label Solutions.
Volker Lorenz
LinkedInExperience: Director, Global Vendor Operations · Expedia
Director, Global Vendor Operations at Expedia in Dublin since December 2023, a current role. Former Expedia roles include Director, Partner Services, EMEA and LATAM (2022–2023) and Director, Northern Europe, Service and Operations, Expedia Group VR (2020–2022); the profile also lists Chief Operating Officer at CaminoWays.com (2018–2020).
Choose the right perspective
Match the person's area to your question, since customer service operations, commercial operations and vendor management face different problems. For current practice, favor people whose Expedia role is current, and weigh how long ago any former role ended.
Questions to take into the conversation
- 01How do you decide which customer operations to run in-house and which to hand to outsourced vendors?
- 02What does a sound operating model look like for supporting travelers across many brands and languages?
- 03How do you measure and improve service quality when operations teams are spread across several regions?
Reaching Expedia operations leaders
How can I contact one of these Expedia operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 3 companies: Expedia Group, Expedia Inc and Expedia, based on profile data retrieved on October 7, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Expedia operations leaders?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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