Financial technology
10 FDCPA and debt collection compliance experts
These ten professionals have run compliance at collection agencies, debt buyers and collection law firms, as chief compliance officers, general counsel and compliance attorneys. A reader can learn how practitioners approach FDCPA and debt collection compliance from people who have done the work.
Professionals to explore
01—10Addison Crawford
LinkedInExperience: Vice President, Chief Risk and Compliance Officer - MCM · Midland Credit Management
Vice President, Chief Risk and Compliance Officer at Midland Credit Management since 2019 and Managing Vice President, General Counsel there since 2022; the profile says he is responsible for its legal affairs, including legal compliance, business licensing, vendor oversight and legal collections support. Earlier he was Compliance Director, Head of Compliance for Internal Operations at Encore Capital Group (2015–2019).
Audra Funk
LinkedInExperience: General Counsel & Senior Director of Compliance · Revco Solutions
Former General Counsel & Senior Director of Compliance at Revco Solutions (2020–2023), which the profile describes as a collection agency recovering consumer debts for medical, utility and financial services clients, where she handled regulatory and compliance matters and consumer complaints. Earlier she was General Counsel & Compliance Officer at CBCS (2018–2020), and she has been a Compliance Consultant at Bread Financial since 2025.
Diane Williams
LinkedInExperience: Director Of Compliance · Link Revenue Resources
Director of Compliance at Link Revenue Resources since 2021, and Director, Patient Financial Services & Client Relations there (2010–2022). The profile says she manages and maintains compliance with state and federal regulations, and describes her as a compliance director specializing in healthcare revenue cycle and bad debt recovery, with FDCPA, HIPAA and Regulation F named in her headline.
Donna Boyd
LinkedInExperience: Executive Director of Compliance · First Financial Asset Management, Inc.
Executive Director of Compliance at First Financial Asset Management, Inc. since 2012. Earlier she was Director of Client Administration at Financial Asset Management Systems (2010–2011), Director of Client Services at Focus Receivables Management (2007–2009) and Director of Client Services at Asset Management Outsourcing (1997–2007). The profile describes her as a 30-year veteran of the collection industry with more recent experience in debt purchasing, now focused on compliance.
Eileen Bitterman
LinkedInExperience: Compliance Partner · Weltman, Weinberg & Reis Co., LPA
Compliance Partner at Weltman, Weinberg & Reis Co., LPA since 1995, and also listed as an Owner of the firm; the profile describes her as its compliance officer and a shareholder. It says she leads the firm's compliance audit department, is a member of the firm's management committee and is very active within the industry.
Karen Scheibe Eliason
LinkedInExperience: General Counsel / Chief Compliance Officer · Wakefield
Former General Counsel / Chief Compliance Officer at Wakefield (2019–2026) and at Revco Solutions (2024–2026). Earlier she was Vice President and Senior Counsel at ACA International (2013–2019). The profile describes her as a consumer financial services attorney in compliance and creditors' rights litigation who advises financial institutions and the collection industry; she has been an Attorney at Frost Echols LLC since 2026.
Richard Hughes
LinkedInExperience: Chief Compliance Officer · Dynamic Recovery Solutions
Former Chief Compliance Officer at Dynamic Recovery Solutions (2015–2016) and Global Director of Compliance at Sutherland (2017–2021). The profile describes him as a debt collections compliance officer with more than 20 years in the field, who has carried out second-line monitoring projects for a debt collections department. He has been a Risk-Enterprise Quality Control Specialist at GreenSky since 2021.
Richard Stoltenborg
LinkedInExperience: Director of Compliance · Resident Interface
Former Director of Compliance at Resident Interface (2023–2025), after serving there as Compliance Manager (2019–2023), Quality Assurance Analyst (2014–2019) and Debt Collector (2013–2014). He was then Compliance Officer at Fair Collections & Outsourcing Inc. (2025–2026), where the profile says he was the primary responder for CFPB complaints and investigated consumer allegations using account history and call recordings.
Sarah Hooper Fischer
LinkedInExperience: Compliance Attorney · Gurstel Law Firm P.C.
Former Compliance Attorney at Gurstel Law Firm P.C. (2017–2022); the profile says she owned the development and management of the law firm's compliance management system. Earlier she was Attorney at Law and Legal Administrative Manager at Meyer & Njus, P.A. (2015–2017), and she has been Lead Compliance Officer at Wells Fargo since 2024.
Susan Namm
LinkedInExperience: Chief Compliance Officer · Velocity Investments
Chief Compliance Officer at Velocity Investments since 2024, after serving as Interim Chief Compliance Officer (2023–2024) and Compliance Director-Vendor Oversight (2023) at Velocity Portfolio Group Inc. Since 2026 she has been Director, Compliance and Network Performance at Veneziano & Lighthall Attorneys At Law LLC. The profile describes more than 30 years in the collection and financial services industry, building compliance management systems and third-party oversight.
Choose the right perspective
Match the person's seat to your question: compliance officers at agencies for call monitoring, complaint handling and day-to-day controls, general counsel for litigation and regulatory exposure, and law firm compliance leads for how collection firms audit their own work. Also consider whether your debt type, such as medical, utility or financial services accounts, matches the person's background.
Questions to take into the conversation
- 01What should a compliance management system at a collection agency include to satisfy the FDCPA and Regulation F?
- 02How do you monitor calls, emails and texts for debt collection compliance at scale?
- 03How should a creditor oversee the collection agencies and law firms it places accounts with?
Reaching FDCPA and debt collection compliance experts
How can I contact one of these FDCPA and debt collection compliance experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 10 companies, including Midland Credit Management, Revco Solutions and Link Revenue Resources, based on profile data retrieved on October 9, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach FDCPA and debt collection compliance experts?
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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