Industrial automation
10 field service operations experts
These ten professionals have led field service and service operations teams at equipment and technology manufacturers. A reader can learn how manufacturers organize and run field service for the equipment they sell.
Professionals to explore
01—10David Kesterke
LinkedInExperience: Global Field Service Director Aftermarket Services Mitsubishi Power Aero · Mitsubishi Power Aero
Global Field Service Director Aftermarket Services Mitsubishi Power Aero at Mitsubishi Power Aero since 2023, where the profile describes overseeing the execution of Mitsubishi Power Aero field service worldwide. Former Director of Projects (2019–2024) and Field Support Operations Manager (2012–2014) at Mitsubishi Power Americas.
Dustin Ray, MBA
LinkedInExperience: Director of Field Services · OmniOn Power
Director of Field Services at OmniOn Power since 2026, where the profile describes leading U.S. field service operations supporting customers across critical power and telecommunications infrastructure, with responsibility for regional service leadership, workforce capacity and service quality. Former Regional Service Manager at Instron (2019–2026) and Senior Field Service Engineer at Schneider Electric (2007–2011).
Ken Murdock
LinkedInExperience: Director of US Service Operations - Process Automation Energy Industries · ABB
Director of US Service Operations - Process Automation Energy Industries at ABB since 2020, where the profile describes managing a service operations business with annual sales of $150M+ and 80+ resources, including resident and demand field service, regional technical advisors and commissioning specialists. Former Director of Life Cycle Services - Industrial Automation at ABB (2017–2020).
Kristi Saathoff
LinkedInExperience: Executive Director, Field Service · GE Appliances, a Haier company
Executive Director, Field Service at GE Appliances, a Haier company since 2024. Former Service Support Operations Leader there (2009–2017), a role the profile describes as driving processes and managing activities that support the GE Factory Service and Customer Care network. Former Senior Director, Zoneline Business at the same company (2018–2024).
Kristin Helms
LinkedInExperience: Director Service Operations, North America · Tennant Company
Former Director Service Operations, North America at Tennant Company (2022–2026), where the profile describes leading execution across the North American service network, overseeing the Technical Assistance Center, the Field Service Management platform and multiple Field Service Support Teams. Sr. Director, North America Service at Tennant Company since 2026 and former Area Service Director - Northeastern U.S. (2017–2022).
Kyle Sheffler
LinkedInExperience: Vice President of Field Service - Lifecycle Services · Duravant
Vice President of Field Service - Lifecycle Services at Duravant since 2024, where the profile says Sheffler provides direction and leadership to all aftermarket teams across Duravant's global network of operating companies. Former Sr. Director of Field Service - Lifecycle Services at Duravant (2021–2024) and Director of Mechanical Maintenance Operations at Union Pacific Railroad (2019–2021).
Rahsheed Daley
LinkedInExperience: Sr. Director of Field Service Operations · SMA America
Sr. Director of Field Service Operations at SMA America since 2025 and former Director, Field Service Large Scale there (2009–2025). The profile lists both roles in the operations department at director level and describes SMA America as a renewable energy semiconductor manufacturing company.
Russell Gamblin
LinkedInExperience: Director of Core Services (Field Services) and Modernization · Siemens
Director of Core Services (Field Services) and Modernization at Siemens since 2025, where the profile describes managing a team of managers and engineers handling field service operations for all Siemens Digital Industry products, including motion control, factory automation and process automation. Former Global Corporate Account Manager - Boeing (BDS, BCA, and BGS) at Siemens (2021–2025).
Tim Buhr
LinkedInExperience: Director of Field Service · OPEX Corporation
Director of Field Service at OPEX Corporation since 2005, a role the profile describes as delivering the promises in service contracts to all customers in the U.S. and Canada. Former Sales Engineer at OPEX Corporation (1992–1999). The profile headline describes Buhr as an experienced Director of Field Service.
Victor Handel
LinkedInExperience: Director, Field Services · Rinnai America Corporation
Senior Director, Field Services at Rinnai America Corporation since 2026 and former Director, Field Services there (2022–2026). Former National Field Service Manager - Commercial Air Conditioning Division (2015–2022) and Senior Manager, Aftermarket Operations - LG Air Conditioning Technologies (2018–2022) at LG Electronics.
Choose the right perspective
Match the person's equipment and customer base to yours, since servicing power plant turbines differs from servicing appliances in homes or machines on factory floors. Also decide whether you need help with day-to-day service delivery or with building the service business and its contracts.
Questions to take into the conversation
- 01How do you size and place your field service workforce as the installed base grows?
- 02Which field service metrics do you watch most closely, and what do you do when they slip?
- 03How do you split work between remote technical support and on-site technicians?
Reaching field service operations experts
How can I contact one of these field service operations experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 10 companies, including Mitsubishi Power Aero, OmniOn Power and ABB, based on profile data retrieved on October 4, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach field service operations experts?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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