10 Fifth Third operations leaders
Division Head, Operations, Senior Vice President, Director Commercial Operations and SVP - Consumer Operations Director are among the current titles held by these Fifth Third operations leaders at Fifth Third Bank. A reader can learn how operations leaders work at Fifth Third from people who have held the role.
Professionals to explore
Dawn D.
LinkedInExperience: SVP, Director ABL Operations · Fifth Third Bank
Dawn D. has been SVP, Director ABL Operations at Fifth Third Bank since May 2019, based in Des Plaines, Illinois. Dawn D. was Sr Vice President at MB Financial Bank from 2005 to 2019 and held Vice President roles at ORIX Business Credit from 2001 to 2004 and at American National Bank & Trust Company of Chicago from 1990 to 2001.
Jenine Parchmon
LinkedInExperience: Senior Vice President, Director of Operations Business Intelligence · Fifth Third Bank
Jenine Parchmon has been Senior Vice President, Director of Operations Business Intelligence at Fifth Third Bank since May 2026, based in the Detroit area. Jenine Parchmon was Senior Vice President, Director of Business Operations Management at Comerica Bank from 2023 to 2026 and held Senior Vice President, Director of Commercial Loan Closing and PMO roles at Comerica Bank from 2019 to 2023.
Jessica Broxterman
LinkedInExperience: Vice President, Director Consumer Ops Business Support · Fifth Third Bank
Jessica Broxterman has been Vice President, Director Consumer Ops Business Support at Fifth Third Bank since October 2022, based in Cincinnati. Jessica Broxterman was Vice President, Bancorp Loan and Card Servicing Manager at Fifth Third Bank from 2021 to 2023, Vice President, Bancorp Legal & Service Optimization Manager from 2016 to 2021 and AVP, Legal Operations and Fulfillment Manager from 2015 to 2016.
Laura Palazesi, MBA
LinkedInExperience: Nat'l Director, Indirect Lending Strategy and Operations · Fifth Third Bank
Laura Palazesi has been Nat'l Director, Indirect Lending Strategy and Operations at Fifth Third Bank since March 2026, based in Woodstock, Georgia. Laura Palazesi was SVP Senior Director Underwriting and Partner Operations: Indirect/Dividend from 2024 to 2026, SVP Interim Chief Operating Officer Dividend Finance from 2023 to 2024 and VP, Indirect National Fulfillment Director from 2019 to 2023, all at Fifth Third Bank.
Margie Johnson
LinkedInExperience: Senior Vice President, Director Commercial Operations · Fifth Third Bank
Margie Johnson has been Senior Vice President, Director Commercial Operations at Fifth Third Bank since March 2025, based in the Cincinnati area. Margie Johnson was Senior Vice President, Global Payments and Commercial Loan Operations at Fifth Third Bank from 2016 to 2025, Vice President, Global Payments Group Manager from 2014 to 2016 and Vice President Commercial Loan and Lease Operations from 2002 to 2014.
Marybeth McManus
LinkedInExperience: Executive Vice President, Division Head of Operations · Fifth Third Bank
Marybeth McManus is a former Executive Vice President, Division Head of Operations at Fifth Third Bank, a role held from November 2021 to May 2026, and is based in the Columbus, Ohio area. Marybeth McManus was Senior Vice President, Director, Commercial Operations at Fifth Third Bank from 2019 to 2021 and held Senior Vice President business controls and digital lending director roles there from 2015 to 2019.
Pete Steger
LinkedInExperience: Senior Vice President - Equipment Finance Operations · Fifth Third Bank
Pete Steger has been Senior Vice President - Equipment Finance Operations at Fifth Third Bank since May 2019, based in Towson, Maryland. Pete Steger was Senior Vice President - Operations at MB Financial Bank from 2012 to 2019, and the profile also lists Vice President roles at Bank of America, LaSalle National Leasing and AT&T Capital Corporation, Automotive Services.
Rex Werner
LinkedInExperience: SVP - Consumer Operations Director · Fifth Third Bank
Rex Werner has been SVP - Consumer Operations Director at Fifth Third Bank since January 2020, based in the Cincinnati area, and was SVP - Consumer Contact Center Director there from October 2019 to January 2020. Rex Werner was Executive Director at JPMorganChase from 2015 to 2019 and held Vice President and Assistant Vice President roles there from 1997 to 2015.
Richard Medaugh
LinkedInExperience: Division Head, Operations · Fifth Third Bank
Richard Medaugh has been Division Head, Operations at Fifth Third Bank since February 2026, based in the Cincinnati area. Richard Medaugh also held SVP Bancorp Customer Operations Director, SVP Bancorp Commercial Operations and Director, Consumer Payments Infrastructure SVP Payments Product Operations roles at Fifth Third Bank from 2015 to 2026, and was Senior Manager, Credit Card Operations at TD from 2013 to 2015.
Whitney J. Sherman, MBA
LinkedInExperience: SVP- Director, Central Operations Process Optimization · Fifth Third Bank
Whitney J. Sherman has been SVP- Director, Central Operations Process Optimization at Fifth Third Bank since June 2023, based in Cincinnati, and was Director- VP, Central Operations Process Optimization there from 2022 to 2023. Whitney J. Sherman was Director - VP, Workforce Planning/Management and Central Operations Program Management at Fifth Third Bank from 2020 to 2022.
Choose the right perspective
Match the person's operations area and the era of their role to the decision in front of you. Check whether a role is current or past before relying on it for how things work at Fifth Third today.
Questions to take into the conversation
- 01How do you decide which operations processes to automate or optimize first, and how do you measure the result?
- 02How have you worked with the business lines your operations teams support when volumes or products changed?
- 03What have you learned about running operations through a large systems or process change?
Reaching Fifth Third operations leaders
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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