10 First Citizens Bank operations leaders
Chief Bank Operations Officer and SVP, Director Bank Operations are among the titles held today by these First Citizens Bank operations leaders, alongside Head Of Treasury Operations and Senior Vice President, Treasury Operations. A reader can learn how operations leaders work at First Citizens Bank from people who have held the role.
Professionals to explore
Bob Foster
LinkedInExperience: Senior Director / SVP - CIT Commercial Services Operations · First Citizens Bank
Bob Foster has been Senior Director / SVP - CIT Commercial Services Operations at First Citizens Bank since September 2023, based in Charlotte, North Carolina. Bob Foster also holds the title Director, Technology & Operations at CIT, a role listed from June 1986, and the profile headline reads Senior Director / SVP.
Dennis Loffredo, CPA, CCRP
LinkedInExperience: SVP Enterprise Operations Head of Performance & Sustainability · First Citizens Bank
Dennis Loffredo, CPA, CCRP has been SVP Enterprise Operations Head of Performance & Sustainability at First Citizens Bank since July 2023, based in the San Diego Metropolitan Area. Dennis Loffredo was SVP Enterprise Operations Director of Business Intelligence & Finance at First Citizens Bank in 2023 and VP, Operations Strategy at CIT Bank from 2019 to 2021.
Julie Sizer
LinkedInExperience: Chief Bank Operations Officer · First Citizens Bank
Julie Sizer has been Chief Bank Operations Officer at First Citizens Bank since May 2015, based in Raleigh, North Carolina, and the profile headline reads Chief Enterprise Operations Officer. Julie Sizer was SVP, Operations and Support Services Director at First Citizens Bank from 2012 to 2015 and SVP, Change Management Services Director there from 2006 to 2012.
Matt Raymondi
LinkedInExperience: SVP, Director Bank Operations · First Citizens Bank
Matt Raymondi has been SVP, Director Bank Operations at First Citizens Bank since September 2023, based in Holly Springs, North Carolina. Matt Raymondi was VP, Manager Check & Processing Services at First Citizens Bank from 2020 to 2023, VP, Transaction Operations Business Consultant there from 2018 to 2020 and Manager Item Processing Support & Courier Services at the bank from 2010 to 2018.
Nick Dozier
LinkedInExperience: SVP, Director Branch Services · First Citizens Bank
Nick Dozier has been SVP, Director Branch Services at First Citizens Bank since March 2024, based in Raleigh, North Carolina, and the profile headline reads SVP, Director Enterprise Operations. Nick Dozier was SVP, Senior Manager Branch Services at First Citizens Bank from 2023 to 2024, SVP, Manager Branch Services there from 2012 to 2023 and VP, Area Operations Manager there from 2010 to 2012.
Nikki Bustamante
LinkedInExperience: Senior Vice President, Treasury Operations · First Citizens Bank
Nikki Bustamante has been Senior Vice President, Treasury Operations at First Citizens Bank since November 2023, based in San Francisco, California. Nikki Bustamante was Director, Cash Management, Funding, FX at Silicon Valley Bank from 2016 to 2023 and Tax Manager at Hawaiian Telcom from 2013 to 2015.
Richard Dooley IV
LinkedInExperience: Senior Vice President Operations · First Citizens Bank
Richard Dooley IV has been Senior Vice President Operations at First Citizens Bank since August 2024, based in Ponte Vedra Beach, Florida, and the profile headline places the role in equipment finance operations. Richard Dooley IV was Director of Operations at First Citizens Bank from 2022 to 2024 and Vice President - Sales Tax at CIT from 2019 to 2021.
Sara Watterson
LinkedInExperience: Director, Digital Channel Operations · First Citizens Bank
Sara Watterson has been Director, Digital Channel Operations at First Citizens Bank since October 2025, based in Greater Cleveland, and the profile headline reads SVP - Director, Digital Channel Operations. Sara Watterson was Managing Senior Product Manager, Digital Channel Operations at First Citizens Bank from 2023 to 2025 and Director, Digital Channel Operations at SVB Private from 2022 to 2023.
Shawn Bruno
LinkedInExperience: Head Of Treasury Operations · First Citizens Bank
Shawn Bruno has been Head Of Treasury Operations at First Citizens Bank since January 2022, based in the New York City Metropolitan Area. Shawn Bruno was Senior Vice President Head Of Treasury Operations at CIT from 2021 to 2022 and Director Treasury Operations at CIT from 2019 to 2021, and held operations roles at FundStudio and Claren Road Asset Management.
Terri Hoffman
LinkedInExperience: SVP, Senior Director, General & Commercial Bank Operations Support · First Citizens Bank
Terri Hoffman holds the title SVP, Senior Director, General & Commercial Bank Operations Support at First Citizens Bank, a role listed from 1996, based in the Raleigh-Durham-Chapel Hill Area. The profile headline reads SVP, Senior Director Branch Operations Support at First Citizens Bank.
Choose the right perspective
Match the person's area to your question, since bank operations, treasury operations, commercial services and digital channel operations each cover different work. Check whether the person built a career inside the bank or joined from another bank, since that shapes how they compare approaches.
Questions to take into the conversation
- 01How did you decide which operations processes to standardize first in your area?
- 02What measures did you use to judge whether your operations team was performing well?
- 03How did you keep service levels steady while making major changes to processes or systems in your area?
Reaching First Citizens Bank operations leaders
How can I contact one of these First Citizens Bank operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: First Citizens Bank, based on profile data retrieved on October 23, 2026. Being listed here doesn't mean someone has agreed to take calls.
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Can an AI agent ask one of these First Citizens Bank operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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