10 GEICO customer service leaders
Senior directors of customer service and service operations, directors of customer service and directors of digital service, service and retention make up this list of GEICO customer service leaders. A reader can learn how customer service leaders work at GEICO from people who have held the role.
Professionals to explore
Amy Lemon, CPCU
LinkedInExperience: Service Director of Digital Operations · GEICO
Amy Lemon has been Service Director of Digital Operations at GEICO since October 2022, based in Macon, Georgia. At GEICO, Amy Lemon was also Manager from 2000 to 2022, Supervisor Service and Sales from 1995 to 2000 and Licensed Insurance Agent from 1992 to 1995, and the listing shows no employer other than GEICO.
Brittany Johnson
LinkedInExperience: Director of Customer Service · GEICO
Brittany Johnson has been Director of Customer Service at GEICO since January 2026, based in Ruther Glen, Virginia, and the role description begins Customer Service Director with extensive experience leading property operations through strategic planning. The listing also shows the title Partner Relations Manager at GEICO from 2003 to 2026.
Courtney Walker
LinkedInExperience: Director Customer Service · GEICO
Courtney Walker has been Director Customer Service at GEICO since May 2026, based in the Greater Phoenix Area, and describes being a collaborative, data driven operations leader. Courtney Walker was Assistant Vice President, Operations at PenFed Credit Union in 2024 and Vice President of Customer Relations & Operations at Matrix Medical Network from 2020 to 2023.
Jamal Habash
LinkedInExperience: Senior Director Customer Service · GEICO
Jamal Habash has been Senior Director Customer Service at GEICO since February 2025, based in Tampa, in a role the listing places in the Customer Service department. At GEICO, Jamal Habash was also Director of Virtual Physical Damage Operations from 2022 to 2025, Director of Sales and Service in 2022 and Customer Retention Manager from 2020 to 2022.
Jason Alberson
LinkedInExperience: Director of Customer Service · GEICO
Jason Alberson has been Director of Customer Service at GEICO since March 2023, described in the listing as Indianapolis, Iowa City, and Dallas Service Operations Director. At GEICO, Jason Alberson was also GEICO CRM Service Product Owner from 2022 to 2023, Director Military Sales/Service from 2019 to 2022 and Customer Service Training Manager from 2015 to 2018.
Joseph Barusch
LinkedInExperience: Senior Director, Service Operations and Retention Strategy · GEICO
Joseph Barusch has been Senior Director, Service Operations and Retention Strategy at GEICO since May 2026, based in Dallas. At GEICO, Joseph Barusch was also Senior Director, Underwriting and Service Operations from 2025 to 2026, Service Training & Orientation Director from 2023 to 2025 and Service Director -Military, Policyholder Retention and Virginia Auto Operations from 2019 to 2023.
Josh Green
LinkedInExperience: CW Retention and Service Director · GEICO
Josh Green has been CW Retention and Service Director at GEICO since April 2026, based in Virginia Beach, with a headline that reads Director, Virginia Beach Service. At GEICO, Josh Green also holds the title CW Retention Manager, dated from 2022, and was Training and Orientation Manager from 2021 to 2022 and Service Manager from 2020 to 2021.
Katelyn Bolt
LinkedInExperience: Director | Commercial Service & Retention · GEICO
Katelyn Bolt has been Director | Commercial Service & Retention at GEICO since April 2026, based in Greater Houston, with a headline that reads Director @ GEICO | Commercial Operations. At GEICO, Katelyn Bolt was also Operational Manager Litigation & Complex Casualty Claims from 2022 to 2026 and Operational Manager Liability Claims in 2022.
Scott Stephens
LinkedInExperience: Sr. Director/AVP of Underwriting & Customer Service · GEICO
Scott Stephens has been Sr. Director/AVP of Underwriting & Customer Service at GEICO since December 2020, based in Dallas. At GEICO, Scott Stephens was also Director of Sales & Customer Service from 2014 to 2020, Branch Office Manager (Sales and Service) from 2012 to 2014 and Service Manager from 2011 to 2012.
Shannon Keohane
LinkedInExperience: Senior Director, Customer Service · GEICO
Shannon Keohane has been Senior Director, Customer Service at GEICO since April 2026, based in Fredericksburg, Virginia, with a headline that reads Senior Director, GEICO Customer Service. At GEICO, Shannon Keohane was also Director of Business Development from 2024 to 2026 and Director Customer Service Operations from 2023 to 2024.
Choose the right perspective
Match the person's area, such as a regional service center, digital service operations, commercial service and retention or underwriting and service, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at GEICO?
- 02How do you balance policyholder service with retention goals when a customer calls to cancel or change coverage?
- 03What has your own work taught you about developing new service leaders?
Reaching GEICO customer service leaders
How can I contact one of these GEICO customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: GEICO, based on profile data retrieved on October 26, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach GEICO customer service leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
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Can an AI agent ask one of these GEICO customer service leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.