Hospitality
10 hotel operations experts
These ten hospitality leaders have run hotel and resort operations in roles such as director of operations and hotel manager. A reader can learn how hotel operations leaders oversee departments such as front office and housekeeping.
Professionals to explore
01—10Amanda Hallaway
LinkedInExperience: Director of Operations · The Westin San Diego Bayview
Director of Operations at The Westin San Diego Bayview since 2026, where the profile says this person leads all operational managers across the Rooms Division and Food & Beverage departments and led a revival of the property's service culture. Former Director of Rooms at the same hotel (2025–2026) and Assistant Director of Operations at Hyatt Regency Denver at Colorado Convention Center (2021–2025).
Katherine Stoker
LinkedInExperience: Director of Resort Operations · La Quinta Resort & Club
Former Director of Resort Operations (2023–2026) and Director of Operations, Rooms (2015–2023) at La Quinta Resort & Club, and former Director of Rooms at Grand Hyatt Indian Wells Resort & Villas (2008–2015). The profile describes leading teams in Front Office, Guest Services, VIP Services, Telecommunications, Housekeeping and Laundry for the Waldorf Astoria and Curio brands.
Kiran Patel Rathi
LinkedInExperience: Operations Manager · DoubleTree by Hilton Bengaluru Whitefield
Operations Manager at DoubleTree by Hilton Bengaluru Whitefield since 2026, where the profile describes operational leadership across Front Office, Housekeeping, Security, Engineering, and Food & Beverage, including Culinary. Former Room Division Manager at Chalet Hotels Limited (2024–2026) and Front Office Manager at DoubleTree by Hilton Goa-Panaji (2022–2023).
Kirk MacMillan
LinkedInExperience: Director Of Operations · Hotel Grand Pacific
Director Of Operations at Hotel Grand Pacific since 2016. The profile lists duties in this role that include making sure the hotel operates smoothly and efficiently, generating annual hotel budgets and monitoring the monthly profit and loss statement. Former General Manager (2012–2016) and Food and Beverage Director, Assistant General Manager (2008–2011) at Emerald Lake Lodge.
Medhat Samir
LinkedInExperience: Director of Hotel Operations · AHLAN DERTOUR HOTELS & RESORTS EGYPT
Director of Hotel Operations at AHLAN DERTOUR HOTELS & RESORTS EGYPT since 2024, and Group Hotels Operation Director & General Manager, Egypt at AHLAN DERTOUR - DERTOUR Hotels & Resorts since November 2024. Former General Manager at DoubleTree By Hilton Mangroovy El Gouna Resort (2023–2024). The profile describes leadership experience in luxury hospitality and international resort operations in Egypt.
Petr Pisecky
LinkedInExperience: Hotel Manager Hilton Dubai Jumeirah · Hilton
Former Hotel Manager Hilton Dubai Jumeirah at Hilton (2014–2017), a role in which the profile says this person looked after and managed all day-to-day operations of the 398-unit hotel. Former Cluster General Manager DoubleTree by Hilton Riyadh - Al Muroj & Hilton Garden Inn Riyadh Olaya at Hilton (2017–2024), and Interim General Manager Hilton Salwa Beach Resort & Villas at Hilton since 2025.
Rajesh Pandey
LinkedInExperience: Director of Operations · Radisson Hotel Group
Director of Operations at Radisson Hotel Group since 2026, where the profile describes overseeing the day-to-day operations of the hotel, with a focus on guest experience, operational excellence and profitability, and leading departments such as Front Office and Housekeeping. Former Director of Services at Radisson Hotel Group (2025–2026), where this person also held Executive Housekeeper roles, the latest from 2023 to 2025.
Robert Howell
LinkedInExperience: Director of Operations General Manager · The Shawnee Inn and Golf Resort
Director of Operations General Manager at The Shawnee Inn and Golf Resort since 2006. The profile says the role oversees a 103 room resort with 27 holes of golf, 3 restaurants, a large wedding and event business, a golf teaching academy, a spa and salon and a river outfitter. Former Director of Sales and Marketing at the same resort (2003–2006).
Roxanne Castillo
LinkedInExperience: Director of Operations Hilton Dubai Jumeirah · Hilton
Former Director of Operations Hilton Dubai Jumeirah at Hilton (2024–2026) and Director of Operations Hilton Doha at Hilton (2020–2024), and Hotel Manager at Hilton Dubai Palm Jumeirah since 2026. Former Operations Manager Hilton Capital Grand Abu Dhabi at Hilton (2019). The profile describes working experience in flagship hotels across South East Asia and the Middle East.
Seda Meral
LinkedInExperience: Director of Hotel Operations · Hotel Nikko San Francisco
Director of Hotel Operations at Hotel Nikko San Francisco since 2026. The profile says this role oversees the hotel's core operational and commercial divisions, including Front Office, Housekeeping, Security, Reservations, Bell Services and Valet. Former Director of Rooms (2024–2026), Director of Front Office Services (2021–2024) and Director of F&B Outlets (2018–2021) at the same hotel.
Choose the right perspective
Match the person's property type to yours, since running a large full-service hotel differs from running a small resort or a branded property inside a chain. Ask each person which departments reported to them directly and which they only supported, so you know whose experience fits the problem you have.
Questions to take into the conversation
- 01How do you set staffing levels across front office and housekeeping when occupancy swings from week to week?
- 02Which daily or weekly operating reports do you rely on, and what do you do when guest satisfaction scores slip?
- 03How do you split responsibilities between the general manager, the director of operations and department heads?
Reaching hotel operations experts
How can I contact one of these hotel operations experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 9 companies, including The Westin San Diego Bayview, La Quinta Resort & Club and DoubleTree by Hilton Bengaluru Whitefield, based on profile data retrieved on October 4, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach hotel operations experts?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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