Insurance
10 Humana operations leaders
These ten people hold or have held operations leadership roles at Humana, including chief operating officers of Humana businesses and Medicaid plans, senior and regional vice presidents of operations and a vice president of PBM operations. A reader can learn how operations leaders build and run their teams in insurance companies.
Professionals to explore
01—10Angela Shaw
LinkedInExperience: Vice President, Clinical Operations Shared Services · Humana
Former Vice President, Clinical Operations Shared Services at Humana (2020–2024) and Senior Vice President, Integrated Business Advancement there since December 2024, which the profile describes as an enterprise operations role accountable for shared services supporting Medicare and Medicaid insurance operations, with ownership of a $226M operating budget.
Bryan Wiborg
LinkedInExperience: Vice President of PBM Operations · Humana
Vice President of PBM Operations at Humana since August 2015. Former Director of Operations at RightSourceRx - Humana Inc. (2006–2015); the profile describes a Director of Operations role for a $1.6B mail order pharmacy, including staffing departments to meet service levels and improving operations to drive down cost per fill.
Caleb Gallifant
LinkedInExperience: Chief Operating Officer, CenterWell Home Health · Humana
Chief Operating Officer, CenterWell Home Health at Humana since September 2025; the profile describes leading transformation of post-acute home healthcare within CenterWell's integrated delivery model and direct responsibility for a ~$1.7B P&L. Former Vice President, Integrated Health (2022–2025) and former Vice President of Product and Strategy (2020–2022) at Humana.
Derrick Lee MS, MBA, CRC
LinkedInExperience: Chief Operations Officer · Humana
Chief Operations Officer at Humana since April 2024; the profile describes responsibility for the strategic development and oversight of operations for Humana's Virginia Medicaid Plan. Former Senior Director of Operations at CareFirst Community Health Plan of DC (2020–2024) and former Vice President of Health Systems & Quality Operations at Virginia Premier (2018–2020).
Josephine Piraneo
LinkedInExperience: Florida Healthy Horizons Regional Vice President, Operations · Humana
Florida Healthy Horizons Regional Vice President, Operations at Humana since February 2023; the profile describes responsibility for the strategic development and oversight of operations for Humana's Florida Medicaid plan and direct accountability for operational results. Former Florida Healthy Horizons Chief Financial Officer at Humana (2021–2023).
Linda Isham
LinkedInExperience: Vice President, Operations, Clinical Support · Humana
Former Vice President, Operations, Clinical Support at Humana (2024–2026); the profile describes leading a large-scale member-facing telephonic operations team supporting care management, utilization management, social services, behavioral health and Stars functions. Former Vice President, Clinical Strategies and Operations at Humana (2021–2024).
Lisa Stephens, MBA, PMP
LinkedInExperience: Senior Vice President Operations · Humana
Senior Vice President Operations at Humana since December 2019, listed in the Operations department at President/Vice President level; the profile headline reads Senior Vice President, Chief Operating Officer Insurance Segment, Humana. Former Service Vice President - Resolution Team (2017–2019) and former Vice President Of Operational Risk Management (2015–2017) at Humana.
Lori Dunne
LinkedInExperience: VP, Operations · Humana
VP, Operations at Humana since July 2024, based in Tampa, Florida, and listed in the Operations department at President/Vice President level according to the profile. Former Regional President (2022–2024), former Regional Vice President Of Operations, Humana Healthy Horizons (2020–2022) and former Director Of Operations, Florida Medicaid (2018–2020) at Humana.
Phillip Brannan
LinkedInExperience: Regional VP, Michigan Medicaid Chief Operations Officer · Humana
Regional VP, Michigan Medicaid Chief Operations Officer at Humana since April 2025; the profile headline reads Chief Operations Officer, Humana Michigan Coordinated Health. Former Vice President Operations at Birdsong Hearing Benefits (2022–2025), former Chief Operating Officer at Aetna, a CVS Health Company (2020–2022) and former Director II, Health Plan Operations at Anthem, Inc. (2018–2020).
Rhonda Bruffy
LinkedInExperience: Regional Vice President of Operations (COO) · Humana
Regional Vice President of Operations (COO) at Humana since October 2024, listed at Executive level according to the profile, whose headline reads Regional VP - Operations (COO). Former Director, Strategy Advancement (2023–2024) and former Director of Contracting (2014–2023) at Humana.
Choose the right perspective
Match the person's scope to your question, since a state Medicaid plan operations leader knows contract and regional plan operations while enterprise and shared services leaders know processes that span many plans. Check each role's dates so you know whether the person's Humana experience is current or from an earlier period.
Questions to take into the conversation
- 01How does a health insurer organize operations for a new state Medicaid contract?
- 02What has worked and what has not when centralizing clinical and member support operations into shared services?
- 03How should an insurer measure and improve the cost and quality of high-volume member operations?
Reaching Humana operations leaders
How can I contact one of these Humana operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Humana, based on profile data retrieved on October 5, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Humana operations leaders?
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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