Insurance
10 utilization management experts
These ten professionals have led utilization management and utilization review teams at health plans and hospitals, with titles such as Director, Utilization Management. A reader can learn how health plans and hospitals run utilization management.
Professionals to explore
01—10Anna Bakos
LinkedInExperience: Director, Utilization Management · Mass General Brigham Health Plan
Former Director, Utilization Management at Mass General Brigham Health Plan (2020–2023), Manager, Utilization Management there (2019–2020) and Supervisor, Utlization Management there (2016–2019). The profile describes managing daily operations of utilization review in the supervisor role. Also former Regional Care Manager at the same health plan (2013–2016).
Cindy Hobbs, RN, MS, MBA
LinkedInExperience: Director, Behavioral Health UM · Sentara Health
Director, Behavioral Health UM at Sentara Health since February 2024, where the profile describes revamping the Behavioral Health Utilization Management department structure with specialty area reviews, secondary review protocols and AI-driven automation for approvals. Former Regional Director of Utilization Management at Kaiser Permanente (2020–2024) and Director of Utilization Management at Magellan Health (2018–2020).
Crystal Shumaker
LinkedInExperience: Director of Utilization Management · Arkansas Blue Cross and Blue Shield
Director of Utilization Management at Arkansas Blue Cross and Blue Shield since July 2023, a role the profile says leads the utilization review team and makes sure policies and procedures incorporate best practices for utilization and claims reviews. Former Manager of clinical support (2015–2023) and Regional Case Manager (2011–2012) at the same company.
Kristine Apple Feliciano MSN RN PHN
LinkedInExperience: Executive Director, Utilization Management · MemorialCare
Executive Director, Utilization Management at MemorialCare since September 2022. Former Director Utilization Management, Case Management and Quality at MemorialCare Long Beach Medical Center (2016), Director, Quality Management at Brand New Day Health Plan (2016–2022) and Program Director, SPMI Medical Management Program at Brand New Day Health Plan (2017–2021).
Mary Devlin
LinkedInExperience: Utilization Review Director · UHS
Utilization Review Director at UHS since November 2013, where the profile describes managing a team of seven Utilization Review coordinators and overseeing all Utilization Management functions for an acute inpatient behavioral health facility. Former Utilization Review Manager (2012–2013) and Utilization Review Clinician and Appeals Coordinator (2006–2012) at UHS.
Natalie Crumpton, RN, BSN, CCM
LinkedInExperience: Senior Director, UM Concurrent Review · Centene Corporation
Senior Director, UM Concurrent Review at Centene Corporation since July 2016, alongside a Senior Director role at Centene Corporation since November 2022. The profile cites 16 years in utilization management, care management and training and auditing roles for managed care Medicaid, Medicare and Marketplace insurance, and says the person directed utilization management and care management.
Rhonda Maddern
LinkedInExperience: Senior Director, Utilization Management Buckeye Health Plan · Centene Corporation
Senior Director, Utilization Management Buckeye Health Plan at Centene Corporation in 2014–2017 and 2020–2025, a role the profile describes as leading utilization review operations for Medicare, Medicaid, Marketplace and MMP/Integrated Duals products in the Ohio market. Senior Director, Utilization Management at Centene Corporation since April 2025, and former Director, Utilization Management and Delegation Oversight at MediGold (2017–2020).
Sharon Main
LinkedInExperience: System Director of Utilization Review · UC Health
System Director of Utilization Review at UC Health since September 2018. The profile lists management of the Utilization Review departments at UC Medical Center and West Chester Hospital from July 2023, along with department reorganization and policy reform. Other listed roles include Denial Prevention Coordinator at Bottom Line Systems (2014–2018) and Nurse Coordinator at UnitedHealth Group (2011–2014).
Shelean Sweet
LinkedInExperience: Director Utilization Management · United Healthcare
Director Utilization Management at United Healthcare since March 2015 and former Associate Director Utilization Management there (2013–2015). Other listed roles include RN Manager, Utilization Management (2011–2013) and RN Manager, Inpatient Case Management (2007–2011) at UnitedHealth Group.
Susan Angelo MSN, RN, CCM
LinkedInExperience: Director, Utilization Management · CareSource
Director, Utilization Management at CareSource since July 2022. Former Manager, Inpatient Care Utilization Management at Community Health Network of CT (2009–2022) and Onsite Facility Case Manager at ConnectiCare (2000–2009). The profile cites 20+ years as a utilization management and care coordination leader.
Choose the right perspective
Match the person's side of the process to yours, since running utilization management for a health plan means making coverage decisions while a hospital team works to secure authorizations and defend medical necessity. Also ask which lines of business or care settings the person has covered, because Medicare, Medicaid, commercial and behavioral health reviews follow different rules.
Questions to take into the conversation
- 01How do you staff and organize a utilization review team so turnaround times stay within regulatory limits?
- 02Which review criteria and secondary review steps have made your decisions more consistent?
- 03Where has automation helped in utilization management, and where did it create new problems?
Reaching utilization management experts
How can I contact one of these utilization management experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 9 companies, including Mass General Brigham Health Plan, Sentara Health and Arkansas Blue Cross and Blue Shield, based on profile data retrieved on October 3, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach utilization management experts?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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