10 Hyatt operations leaders
Senior vice president of franchise operations and owner relations, vice president of operations strategy and performance, regional vice president of operations and vice president of field operations are among the current titles held by these ten Hyatt operations leaders. A reader can learn how operations leaders work at Hyatt from people who have held the role.
Professionals to explore
Anderson Hernandez, MBA
LinkedInExperience: SVP Global Care Centers · Hyatt
Anderson Hernandez has been SVP Global Care Centers at Hyatt in Miami since January 2025, and the profile says the role brought together ALG Vacations contact centers and operations. Anderson Hernandez was SVP Contact Centers & Operations at Hyatt (2020–2025), VP Sales Operations, South Region at Atento (2017–2020) and Director of Sales, Multinationals at Telefónica (2012–2017).
Brian Comes
LinkedInExperience: Vice President Field Operations, Americas · Hyatt
Brian Comes has been Vice President Field Operations, Americas at Hyatt in Orlando since January 2024. Brian Comes was Area Vice President (2018–2024) and General Manager (2013–2024) at Hyatt Regency Orlando, and the profile headline gives the current title as Vice President Field Operations, Americas.
Hugo Sánchez Torroba
LinkedInExperience: Regional VP, Operations EMEA at HYATT Hotels Corp - Inclusive Collection · Hyatt
Hugo Sánchez Torroba has been Regional VP, Operations EMEA at Hyatt Hotels Corp - Inclusive Collection in Palma, Spain since March 2022. Hugo Sánchez Torroba was a General Manager at Hyatt (2016–2022), Assistant General Manager at H10 Hotels (2012–2016) and Asst. Restaurant Manager & Sommelier at Netherstowe House (2011–2012).
Kenji Fukunaga
LinkedInExperience: Regional Vice President, Operations, Japan & Micronesia · Hyatt
Kenji Fukunaga has been Regional Vice President, Operations, Japan & Micronesia at Hyatt in Japan since January 2023. Kenji Fukunaga was Board of Director General Manager at Hotel Metropolitan Premier Taipei (2019–2022), Area General Manager of Japan & Guam General Manager at SHRW, LLC (2003–2018) and a Regional Manager at Club Med (1998–2003).
Linda Chin
LinkedInExperience: Vice President, Operations, Openings & Transitions, Lifestyle · Hyatt
Linda Chin has been Vice President, Operations, Openings & Transitions, Lifestyle at Hyatt in Chicago since May 2021. Linda Chin was Vice President People Culture at Kimpton Hotels & Restaurants (2021), Director, Special Projects, Kimpton Integration, AMEA at IHG Hotels & Resorts (2017–2021) and City Director of Operations & General Manager of INK48 at Kimpton Hotels NYC (2015–2017).
Luciano Julio
LinkedInExperience: Regional Vice President of Franchise Operations · Hyatt
Luciano Julio has been Regional Vice President of Franchise Operations at Hyatt in Miami since July 2019. Luciano Julio was Regional Director of Operations LATAM - Hyatt Place & Hyatt House at Hyatt (2016–2018), General Manager at Hyatt Place San Jose/Pinares (2012–2016) and Front Office Manager at Grand Hyatt São Paulo (2009–2012).
Mark Hultz
LinkedInExperience: Vice President Operations, Strategy and Performance · Hyatt
Mark Hultz has been Vice President Operations, Strategy and Performance at Hyatt in the Chicago area since December 2023. Mark Hultz was Associate Vice President of Operational Performance (2021–2023), Director of Operating Systems and Strategic Initiatives (2020–2021), Manager of Operations Innovation (2018–2020) and Assistant Director Of Operations (2017–2018) at Hyatt.
Patricia Neo
LinkedInExperience: Vice President, Global Contact Centers Operations - ASPAC, EAME, SWA · Hyatt
Patricia Neo has been Vice President, Global Contact Centers Operations - ASPAC, EAME, SWA at Hyatt in Singapore since July 2021, and the profile headline gives the role as Vice President, Global Property & Guest Services. Patricia Neo was Regional Vice President, Global Contact Centers Operations at Hyatt (2019–2021) and Vice President, Customer Engagement Centers, Asia Pacific at Marriott International (2017–2019).
Patrick Hatton
LinkedInExperience: Vice President Field Operations · Hyatt
Patrick Hatton has been Vice President Field Operations at Hyatt in the Chicago area since July 2024, and the profile headline places the role in Hyatt Lifestyle. Patrick Hatton was Area Vice President Managing Director at Chicago Athletic Association, an Unbound by Hyatt hotel (2014–2024), General Manager at Omni Hotels & Resorts (2013–2014) and General Manager at Denihan Hospitality Group (2006–2013).
Patrick Schumm
LinkedInExperience: Senior Vice President Franchise Operations & Owner Relations - Americas · Hyatt
Patrick Schumm has been Senior Vice President Franchise Operations & Owner Relations - Americas at Hyatt in Washington, DC since October 2025. Patrick Schumm was Vice President Franchise Operations & Owner Relations - Select Service (2023–2025), Regional Vice President Of Operations - Franchise Operations (2019–2023) and in Operations Innovation (2017–2019) at Hyatt, and Director Of Operations at Hyatt Regency Boston / Cambridge (2015–2017).
Choose the right perspective
Match the person's area, such as franchise operations, field operations in a region, hotel openings and transitions, contact centers or operations strategy, to the decision you face. Weigh how close their day-to-day work sits to your question and how recently they took on the role.
Questions to take into the conversation
- 01How did you organize support for the hotels or regions you oversaw?
- 02What did you learn about keeping service standards consistent across owned, managed and franchised hotels?
- 03What would you do differently if you were setting up your operations team again?
Reaching Hyatt operations leaders
How can I contact one of these Hyatt operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Hyatt, based on profile data retrieved on October 18, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Hyatt operations leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Hyatt operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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