10 Instacart operations leaders
Caper appears in two of these Instacart operations titles, and the others cover marketplace and logistics, consumer operations, trust and safety, product operations, online grocery strategy and supply chain, up to a Chief Connected Stores Officer. All ten hold Instacart roles today. Grocers planning in-store technology or delivery programs, and operators studying fulfillment quality, can find someone whose own title matches the question.
Professionals to explore
Andrew Nodes
LinkedInExperience: VP, Business & Supply Chain · Instacart
VP, Business & Supply Chain at Instacart since May 2023, an executive-level role, Andrew Nodes is also a Board Member at California Grocers Association since 2022. The supply chain title and the grocers association seat make Andrew Nodes the person for questions on how grocery supply chain issues reach a delivery platform and on relationships with grocers.
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Antoinette Marty
LinkedInExperience: Interim Director, Product Operations · Instacart
Interim Director, Product Operations at Instacart since July 2025 and Senior Manager, Product Operations since September 2022, Antoinette Marty holds both titles at once. Antoinette Marty was also Manager, Product Operations (2021-2022), Senior Product Operations Manager (2021) and Product Operations Manager (2019-2021) at Instacart. A fit for questions on how product operations supports launches and tooling inside an operations group.
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D. Adam Hasebi
LinkedInExperience: Senior Director, Cx Operations, T&S, Ads Integrity · Instacart
D. Adam Hasebi is Senior Director, Cx Operations, T&S, Ads Integrity at Instacart since November 2023, after Senior Director, Trust & Safety (2022-2023) and Director, Trust & Safety (2018-2022) there. At eBay the titles were Senior Product Manager - Seller Risk Domain (2017-2018) and Senior Manager - Global C2C Seller Onboarding Policy Management (2016-2017). The trust and safety and seller risk titles suit fraud, policy and ads integrity questions.
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David McIntosh
LinkedInExperience: Chief Connected Stores Officer · Instacart
As Chief Connected Stores Officer since October 2024, David McIntosh describes "Helping retailers make in-store shopping personalized and seamless" with technologies including Caper, FoodStorm, Carrot Tags and In-Store mode. David McIntosh also holds VP and GM, Connected Store (since 2022) and VP of Product, Retailer (since 2021) at Instacart, and was Tenor CEO and Founder (Acquired by Google) at Google (2018-2021) and CEO and Founder at Tenor (2014-2018). The clearest pick for in-store technology strategy.
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Erika Hard Hillman
LinkedInExperience: Senior Director, Consumer Operations · Instacart
Since November 2023, Erika Hard Hillman has been Senior Director, Consumer Operations at Instacart. Other Instacart titles were Director, Expansion (2020-2023), General Manager, Expansion (2018-2020), Manager, Catalog (2017-2018) and Catalog Analyst (2017). The expansion and catalog titles alongside consumer operations make Erika Hard Hillman a fit for launching in new markets and for the consumer side of the service.
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Jerome Chambers
LinkedInExperience: Director of Operations · Instacart
Based in the Chicago area, Jerome Chambers is Director of Operations at Instacart since January 2022, a role whose description says it works cross-functionally "to bring new fulfillment solutions to market in partnership with retailers." Jerome Chambers was also Manager at Amazon (2017-2022), General Manager at Garmin (2015-2017) and at Staples (2007-2015), and Store Manager at ALDI USA (2005-2007). Good for questions on launching fulfillment programs with grocers.
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Jesse Lindsay
LinkedInExperience: Former Director, Marketplace Operations · Instacart
Jesse Lindsay was Director, Marketplace Operations at Instacart from 2021 to 2023, a role described as "Support and improve marketplace health and fulfillment quality," and has been Senior Director, Platform Excellence since October 2023. Jesse Lindsay also held Director, Logistics Operations (2020-2021), Senior Manager, Logistics Operations (2018-2020) and Manager, Procurement Operations (2017-2018), a fit for marketplace health and fulfillment questions.
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Latrice Coleman
LinkedInExperience: Director, Retail Ops Strategy & Caper International · Instacart
Latrice Coleman holds Director, Retail Ops Strategy & Caper International at Instacart since November 2024, and their LinkedIn profile cites Retail Operations, Fulfillment Technology and International Scaling. Director, Partner Operations Excellence (2023-2025), Director, Partner Store Operations (2022-2023), Senior Manager, Partner Store Operations (2020-2022) and Senior Operations Manager, Mid-Atlantic Region (2019-2020) are among the other Instacart titles. A fit for partner store operations and taking Caper to international markets.
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Rob Solomon
LinkedInExperience: Director, Strategy & Operations, Online Grocery · Instacart
Director, Strategy & Operations, Online Grocery at Instacart since July 2024, Rob Solomon writes of "Reporting directly to the CPO and the GM of Instacart's core marketplace" and leading strategic projects in Online Grocery. At Instacart, Rob Solomon was also Director, Business Operations (2023-2024) and Senior Manager, Business Operations (2021-2023), and has been a member of Operators Guild since 2024. Suited to questions on how strategy and operations projects are run for the core grocery marketplace.
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Tiffany Graham
LinkedInExperience: Head of Retailer Operations - Caper · Instacart
Tiffany Graham has two current Instacart titles: Head of Retailer Operations - Caper since January 2025 and Head of Product Operations since September 2020. Tiffany Graham was also Director of Product Operations at VSCO (2018-2020), Chief Operating Officer at ParentPowered Public Benefit Corporation (2016-2018) and Director of Operations and Risk Management at Fulton County Schools (2015-2016). Fits questions on onboarding retailers to Caper and on running product operations.
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Choose the right perspective
For in-store technology and retailer rollouts, start with David McIntosh, Latrice Coleman or Tiffany Graham, whose titles name Connected Stores or Caper; Jerome Chambers fits new fulfillment programs built with retailers. Marketplace health and fulfillment quality belong with Jesse Lindsay, fraud and policy with D. Adam Hasebi, and supply chain with Andrew Nodes.
Questions to take into the conversation
- 01How does a grocery delivery marketplace respond when fulfillment quality slips in a region?
- 02What does a grocer need in place before rolling out Caper or other in-store technology from Instacart?
- 03How do trust and safety teams at a grocery marketplace handle fraud from customers, shoppers and advertisers?
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.