Insurance
10 insurance claims automation experts
These ten insurance professionals have held roles automating claims work or applying AI and straight-through processing inside insurers' claims operations. A reader can ask them which claims steps are worth automating, how to build the business case and how to measure the results.
Professionals to explore
01—10Ashitha Razzak
LinkedInExperience: Head of AI Claims and Customer Service Transformation · Suncorp Group
Head of AI Claims and Customer Service Transformation at Suncorp Group since 2025, and former Head of Operations and Performance Improvement at Suncorp Group (2022–2025). Former Global Head, Strategy and Change - Client Enablement and Transformation at Standard Chartered (2019–2022) and Head of Transformation Delivery at Westpac Group (2018–2019).
Bharat Nemade
LinkedInExperience: Engineering Leader Claims Automation Digital Claims Transformation · Chubb
Engineering Leader Claims Automation Digital Claims Transformation at Chubb since 2024 and AVP Digital Claims Transformation Programs at Chubb since 2021. The profile says he leads the engineering strategy and technical execution for the global automation of First Notice of Loss (FNOL) and intake workflows, overseeing cross-functional engineering teams.
Frank Caruana
LinkedInExperience: Global Head AI Claims Automation and Fraud Products · Allianz Partners
Global Head AI Claims Automation and Fraud Products at Allianz Partners since 2025, and former Digital Services Manager - Claims Automation, Fraud Identification & Omnichannel Services at Allianz Partners (2023–2024). His profile headline cites claims automation and AI enablement, $24.2M in verified savings and a 31-country program scale.
Jason Roy
LinkedInExperience: Assistant Vice President - Product Owner - Straight Through Processing · Chubb
Former Assistant Vice President - Product Owner - Straight Through Processing (2021–2022) and Vice President - Product Owner - Transformation (2022–2026) at Chubb, where the profile says he partnered with claim leadership on Workers' Compensation claim modernization, implementing automated workflows with AI and analytics. Former Director Intelligent Automation Center of Excellence at MetLife (2018–2021).
Jonathan Chase
LinkedInExperience: Director, Claims Innovation · GEICO
Director, Claims Innovation at GEICO since 2025; the profile headline describes an insurance claims transformation leader in digital innovation, AI and straight-through processing (STP). Former Senior Director, Claims Process Executive at CSAA Insurance Group (2021–2022) and Director, Claims Process & Centralized Services at National General (2016–2021).
Kay Green
LinkedInExperience: Sr. Manager of Casualty Strategy & Automation · Allstate
Director of Casualty Claims Design at Allstate since 2025, and former Sr. Manager of Casualty Strategy & Automation at Allstate (2021–2026). The profile describes a claims, technology and data leader driving transformation through automation and analytics and modernizing claim platforms; her Allstate roles also include Claims Support & Process Design Manager (2020–2022).
Kim Blanchard
LinkedInExperience: Lead Director, Claims Automation · Aetna, a CVS Health Company
Lead Director, Claims Automation at Aetna, a CVS Health Company since 2024; the profile says the teams drive technology solutions for Aetna's Claim Adjudication System (ACAS) and legacy Coventry IDX claim platforms. Former Director, Buisness Project Program Management at Aetna, a CVS Health Company (2012–2025).
Kristin Robinson
LinkedInExperience: VP Employee Benefits Claims AI Transformation and Process Optimization · The Hartford
VP Employee Benefits Claims AI Transformation and Process Optimization at The Hartford since 2026, where the profile says she leads transformation efforts that modernize business processes and scale AI-enabled capabilities. Former AVP Strategy & Optimization (2022–2026) and Director of Strategy & Optimization (2019–2022) at The Hartford.
Nam Le Van
LinkedInExperience: Head Of Claims · AIA
Head Of Claims at AIA since 2017; the profile describes enhancing customer experience through digital transformation, combining empathy with technologies such as OCR, ML, AI and STP to deliver seamless and user-friendly services. Former Claims Manager at Generali Vietnam (GVL) (2015–2017) and Claims Manager at Phu Hung Life Insurance (2013–2015).
Simon Marcus Kristensen
LinkedInExperience: Head of Claims Analytics & Automation, Claims DK · Tryg
Former Head of Claims Analytics & Automation, Claims DK at Tryg (2020–2022), and at Tryg also Head of Data, Analytics & BI, Claims DK (2022–2025), Head of AI & Data, Claims DK (2025–2026) and Head of Nordic AI - Claims, AI Hub (2026). Senior Director, Data & Analytics, Private Lines at Tryg since 2026.
Choose the right perspective
Match the person's line of business to yours, since auto, workers' compensation, health, life and travel claims automate differently. Also decide whether you need someone who owned the engineering and platform work or someone who ran the claims operation and business case.
Questions to take into the conversation
- 01Which claims steps did you automate first, and how did you decide they were ready for straight-through processing?
- 02How do you keep adjusters involved and catch errors when claims decisions are automated or AI-assisted?
- 03Which measures, such as cycle time, leakage or customer satisfaction, best showed whether claims automation was paying off?
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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