Cloud infrastructure
10 IT service desk operations experts
These ten professionals have run IT service desks and end user support inside operating companies, as service desk managers, directors and heads. A reader can learn how service desk leaders build and run their teams.
Professionals to explore
01—10Akshay Karde
LinkedInExperience: Information Technology Service Desk Manager · Westcon-Comstor
Information Technology Service Desk Manager at Westcon-Comstor since 2025. The profile describes establishing and leading a global in-house IT service desk from inception, owning the transformation from operating model design and workforce planning to hiring, onboarding and a 24×7 global rollout. Other roles include Technical and business operations Team Lead at Amdocs (2019–2024).
Angee Phong
LinkedInExperience: Director, Global IT Service Desk · Fanatics
Director, Global IT Service Desk at Fanatics since 2024 and former Global Head of IT Service Desk at SS&C Technologies (2021–2024), a role the profile describes as providing strategic leadership and serving as the Face of IT. Former Vice President, IT Service Desk Operations at PSCU (2020–2021).
Bryan Szewczyk
LinkedInExperience: Information Technology Service Desk Manager · Corewell Health
Information Technology Service Desk Manager at Corewell Health since 2022. The profile describes being responsible for insourcing a team of 2 service desk supervisors and 34 customer support technicians for the legacy Beaumont East Region. Former Information Technology Clinical Service Desk Manager at Beaumont Health (2020–2022) and Service Desk Manager at Ascension Information Services at Ascension (2016–2020).
Donna Gereg
LinkedInExperience: IT Director, Enterprise Service Desk Operations and ITSM · Labcorp
IT Director, Enterprise Service Desk Operations and ITSM at Labcorp since 2019, alongside a Director of IT Global Service Desk and ITSM Service role there. Former IT Director, Service Desk Operations at BioReference (2016–2019). The profile describes a specialty in ITIL processes, documentation and leadership in IT service management and delivery.
Helen Muonio
LinkedInExperience: IT Director, End User Support · Synopsys Inc
Former IT Director, End User Support at Synopsys Inc (2008–2020) and Senior IT Manager, End User Support there (2005–2008). IT Executive Director at Synopsys Inc since 2024. The profile describes leading IT organizations that provide internal end user support for a global company, including enterprise service delivery on ServiceNow ITSM.
Joanne Kibble
LinkedInExperience: Group IT Service Desk Manager · Safetykleen
Group IT Service Desk Manager at Safetykleen since 2024. Former Senior Regional IT Manager, Service Delivery (EMEA APAC) at BlackBerry (2011–2024), with other BlackBerry roles including IT Desktop Support Team Lead, EMEA (2010–2011) and IT Service Desk Team Lead, EMEA (2007–2010).
John Muir
LinkedInExperience: Director, Global Service Desk & IT Operations · TK Elevator
Former Director, Global Service Desk & IT Operations at TK Elevator (2019–2023) and Sr. Manager IT Service Management there (2015–2019). Former Senior Manager, Global IT Support & Field Operations at Dolby Laboratories (2023–2026). Other roles include Interim Vice President North America IT Infrastructure at TK Elevator (2022).
Kane Jury
LinkedInExperience: Global Service Desk & ITSM Director · Kenvue
Global Service Desk & ITSM Director at Kenvue since 2026, alongside a Global Service Desk and Ops Director role at Kenvue since 2023. The profile describes leading global digital workplace, service desk, site services and ITSM products. Former Service Delivery Manager at Johnson & Johnson (2016–2019).
Keith Scheuer
LinkedInExperience: Head (Director) - IT Service Management · First Solar
Head (Director) - IT Service Management at First Solar since 2020. The profile describes global responsibility for all IT service management functions, including the Level 1 and Level 2 service desk, hardware and software asset management, and incident, change, problem, request and knowledge management. Former Manager - IT Infrastructure Engineering & Operations at First Solar (2017–2020).
Nancy Thibodeaux
LinkedInExperience: Sr. Manager Global IT Service Desk · Hyatt
Former Sr. Manager Global IT Service Desk at Hyatt (2018–2024) and Manager, Global IT Service Desk there (2014–2017). Director, IT Service & Field Operations at tms since 2026, a role the profile describes as leading the global field service organization. Other roles include Sr. Manager, IT Support at Federal Home Loan Bank of Chicago (2024–2026).
Choose the right perspective
Match the person's scale and setting to yours, since running a global, follow-the-sun service desk differs from running a regional help desk for a single business. Also decide whether you need help with team structure and staffing or with ITSM processes and tooling, and ask each person how they measured service quality.
Questions to take into the conversation
- 01When does it make sense to keep the service desk in-house rather than outsourcing it?
- 02Which service desk metrics do you report to leadership, and which ones do you use to run the team day to day?
- 03How do you cut repeat tickets through self-service, knowledge articles or automation?
Reaching IT service desk operations experts
How can I contact one of these IT service desk operations experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 10 companies, including Westcon-Comstor, Fanatics and Corewell Health, based on profile data retrieved on October 4, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach IT service desk operations experts?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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