10 Jira Service Management experts
These Atlassian administrators and service desk specialists have configured and run Jira Service Management, and its earlier form Jira Service Desk, for the companies that employ them, from American Express and Cisco to TSB Bank. A reader can learn how in-house teams set up workflows, automation and service desks in the tool from people who have done that work.
Professionals to explore
Jeramy Spring
LinkedInExperience: Enterprise Application Administrator · Logility
Jeramy Spring has been Enterprise Application Administrator at Logility since November 2022 and describes the role as administering the Atlassian stack, including Jira, Confluence, Confluence add-ons and Jira Service Management. Jeramy Spring was a Jira administrator at Cisco in 2022 and a Utility Technology Engineer at Trimble Transportation from 2019 to 2022.
Joseph Joyner
LinkedInExperience: Jira Service Desk Specialist · Cisco
Joseph Joyner has been Jira Service Desk Specialist at Cisco since July 2023, with a headline of Jira Automation Engineer at Cisco. From 2020 to 2023 Joseph Joyner was Jira Administrator and IT Support Administrator at Trilliant, and the profile lists plugin management, automation and SLAs across the Atlassian suite.
Kush Asawa
LinkedInExperience: SaaS Administrator · Evolent
Kush Asawa has been SaaS Administrator at Evolent since September 2025 and was a Business System Analyst at Clearwater Analytics from 2024 to 2025. The profile describes company-wide administration of Jira Software, Jira Work Management, Jira Service Management, OpsGenie, Confluence and Bitbucket Cloud, plus leading the M&A migration of employee accounts and data into Atlassian tools.
Laconia De Wet
LinkedInExperience: Jira, JSM & Confluence System Administrator/Engineer · Oracle (acquired Cerner Federal Solutions LLC 2022)
Laconia De Wet was Jira, JSM & Confluence System Administrator/Engineer at Oracle (acquired Cerner Federal Solutions LLC 2022) from October 2020 to September 2025, based in Acworth, Georgia. Laconia De Wet has held the same title at ServiceRocket - Crew Member Program since October 2025 and was Jira & Confluence Administrator / SharePoint Administrator / Java Developer at TEKsystems from 2015 to 2020.
Martin Špernjak
LinkedInExperience: Administrator for Atlassian products · Emil Frey Digital d.o.o.
Martin Špernjak has been Administrator for Atlassian products at Emil Frey Digital d.o.o. since December 2019, based in Varaždin, Croatia, and describes Jira, Jira Service Management and Confluence administration that turns internal business needs into solutions in Jira, JSM and Confluence. Martin Špernjak also held the title Head of Support team at Emil Frey Digital from 2022 to 2024.
Morgan V.
LinkedInExperience: Application Administrator II · O'Reilly Auto Parts
Morgan V. has been Application Administrator II at O'Reilly Auto Parts since May 2023, based in the Springfield-Branson, Missouri area, with a headline of Atlassian Cloud & JSM Specialist, and the profile describes administering Atlassian cloud tools including Jira Service Management. Morgan V. was Atlassian Administrator I Jr. Atlassian Administrator at O'Reilly Auto Parts from 2022 to 2023 and PC Support Technician II there from 2019 to 2022.
Nike D.
LinkedInExperience: Atlassian Site Administrator · TSB Bank
Nike D. has been Atlassian Site Administrator at TSB Bank since October 2025, based in Luton, England, and describes owning the administration, governance and configuration of the Atlassian suite, including Jira Service Management, within a regulated banking environment. Nike D. was Atlassian Administrator at TSB Bank from March to October 2025 and IT & Security Lead at LYTT from 2022 to 2024.
Pavan Kumar Reddy
LinkedInExperience: Sr. Jira Atlassian Tools Administrator · American Express
Pavan Kumar Reddy has been Sr. Jira Atlassian Tools Administrator at American Express since September 2023 and describes leading administration and customization of Jira Software, Jira Service Management, Confluence and Jira Align there. Pavan Kumar Reddy was Sr. Atlassian Administrator at The Walt Disney Company from 2020 to 2023 and Atlassian Administrator at Johnson & Johnson from 2016 to 2020.
Pravin P.
LinkedInExperience: Senior Atlassian (Jira, Confluence, Service Desk) Administrator · Quanergy
Pravin P. has been Senior Atlassian (Jira, Confluence, Service Desk) Administrator at Quanergy since January 2020, based in Sunnyvale, California, and the profile summary describes a Senior Atlassian Engineer with a drive toward technical operations. Pravin P. was Atlassian Tools Engineer at Marqeta from 2015 to 2019.
Yatish Kumar
LinkedInExperience: Jira Administrator · Johnson & Johnson
Yatish Kumar has been Jira Administrator at Johnson & Johnson since February 2025 and describes configuring Jira Cloud and Jira Service Management (JSM) workflows, issue types, custom fields, screen schemes and permissions for CAPA, NCR, deviation and audit-finding processes. Yatish Kumar was Jira & Confluence Administrator at LTIMindtree from 2020 to 2023.
Choose the right perspective
Match the person to the part of Jira Service Management you are working on: Atlassian administrators for workflows, permissions, automation and cloud administration, and service desk specialists for request handling and SLAs. Check whether each person runs the tool today or did so in an earlier role, and in what kind of company.
Questions to take into the conversation
- 01Which Jira Service Management settings took the most work to get right for your agents and requesters?
- 02How did you handle automation and add-ons such as ScriptRunner without making the instance hard to maintain?
- 03What would you plan for first when moving a service desk to Jira Service Management Cloud?
Reaching Jira Service Management experts
How can I contact one of these Jira Service Management experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 10 companies, including Logility, Cisco and Evolent, based on profile data retrieved on October 24, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Jira Service Management experts?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Jira Service Management experts a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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