Banking
10 JPMorgan Chase operations leaders
These ten leaders hold or have held managing director and executive director operations roles at JPMorgan Chase, across prime services, payments, trade finance, card servicing and private bank operations. A reader can learn from them how JPMorgan Chase runs large banking and markets operations across products and regions.
Professionals to explore
01—10Ankit K Khokha
LinkedInExperience: Managing Director - Global Head of Operations, Global Trade Finance · J.P. Morgan
Managing Director - Global Head of Operations, Global Trade Finance at J.P. Morgan since May 2021. Former Executive Director - Head of Operations India & Philippines Corporate Center, Global Trade Finance (2018–2021) and Executive Director - Asset Servicing, Securities Operations (2013–2018) at J.P. Morgan.
Anthony Fraser
LinkedInExperience: Managing Director Global Head of Prime Financial Services Operations · JPMorganChase
Managing Director Global Head of Prime Financial Services Operations at JPMorganChase since April 2023, leading operations for prime brokerage, per the profile. Other JPMorganChase roles listed are Managing Director Global Head of Prime Operations (2022–2023), Managing Director, Head of Global Clearing Operations and Cost & Commission Services (2019–2022) and Managing Director, Head of Global Clearing Operations (2018–2019).
Catherine Faulk
LinkedInExperience: Executive Director, Global Head of Payment Operations · JPMorganChase
Managing Director at JPMorganChase since May 2021, a role the profile describes as Global Head of Payment Operations, based in Newark, Delaware. Former Executive Director, Global Head of Payment Operations (2019–2021), Global Head of Inter Affiliate Oversight, Executive Director (2018–2019) and Head of Third Party Operations, Executive Director (2016–2018) at JPMorganChase.
David Johns
LinkedInExperience: Managing Director, Global Head of Commercial Specialty Product Operations · JPMorganChase
Managing Director, Global Head of Commercial Specialty Product Operations at JPMorganChase since April 2025, and Managing Director, Dealer Commercial Services and Equipment Finance Chief Operations Officer at J.P. Morgan since 2022. Former Chief Operations Officer, Dealer Commercial Services at J.P. Morgan Chase (2013–2024).
Julie Leigh
LinkedInExperience: Managing Director, Head of International Private Bank Operations · J.P. Morgan
Managing Director, Head of International Private Bank Operations at J.P. Morgan since May 2025. The profile cites over 27 years of banking operations experience and lists Morgan Stanley roles including Managing Director, Head of Operations Scotland (2023–2025) and Managing Director, Global Head of Asset Servicing Operations & Asset Servicing Technology Platform (2021–2025).
Kathleen Moake
LinkedInExperience: Executive Director of Operations · JPMorganChase
Executive Director of Operations at JPMorganChase since February 2025, where the profile says the role is responsible for the Coppell, Texas location for Global Document Services and Card Production Center operations, leading a team of over 190 employees across multiple shifts. Former Vice President of Operations - Global Document Services Card Production Issuance Center at JPMorganChase (2017–2025).
Kelin Lin 林卓英
LinkedInExperience: Executive Director Head of Operations China · JPMorganChase
Executive Director Head of Operations China at JPMorganChase since April 2015, where the profile says the role covers CIB operations, including banking operations (cash, trade, supply chain, loans) and investment bank operations (FX, derivatives, FICC, bonds, gold, commodities). Former Chief Operating Officer Head of Operations at ANZ (2009–2015).
Murali Sampath
LinkedInExperience: Executive Director, Operations · JPMorganChase
Former Executive Director, Operations at JPMorganChase (2018–2024), and Managing Director at JPMorganChase since May 2024, a role the profile describes as Head of Customer Fulfillment Services. The profile also lists SVP, Technology and Production Leader in Enterprise Card Issuance at Bank of America (2011–2018).
Pamela Warren
LinkedInExperience: Managing Director Operations Treasury & Securities Services · JPMorganChase
Managing Director Operations Treasury & Securities Services at JPMorganChase since 2012, based in New York City; the profile headline reads Managing Director CIB Global Operations. The profile also lists Managing Director - Global Wealth Mgmt.Global Operations at Morgan Stanley (2007–2011) and Vice President-Commodities Operations at Goldman Sachs (1998–2003).
Rachel Kennedy
LinkedInExperience: Executive Director of Operations · JPMorganChase
Executive Director of Operations at JPMorganChase since January 2020 in Lake Mary, Florida, where the profile says the role directed operations for a credit card and retail banking call center of about 900 FTE serving Chase Sapphire Reserve and Disney products. The profile also lists Director Of Operations at SYKES (2017–2020).
Choose the right perspective
Match the person's business line to your question, since payments, prime brokerage, trade finance, card servicing and private bank operations run on different processes and controls. For global operating model questions, favor managing directors with global scope; for site and service delivery questions, executive directors who run a location may be closer to the work.
Questions to take into the conversation
- 01How does JPMorgan Chase decide which operations to centralize in global hubs and which to keep close to the business?
- 02How are controls and operational risk built into high-volume processes like payments and card issuance?
- 03How does JPMorgan Chase measure productivity and service quality in its operations teams?
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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