Banking
10 U.S. Bank operations leaders
These ten people lead operations at U.S. Bank, including its Chief Operations Officer, chief operating officers of U.S. Bank businesses and executive and senior vice presidents of operations. A reader can learn how operations leaders build and run their teams in banking companies.
Professionals to explore
01—10Darren Hodges
LinkedInExperience: SVP and Chief Operations Officer, Wealth Management and Investment Services · U.S. Bank
SVP and Chief Operations Officer, Wealth Management and Investment Services at U.S. Bank since September 2022, based in Milwaukee; the profile headline also describes an Executive Vice President, Chief Operations Officer role for Wealth Corporate Commercial and Institutional Banking (WCIB) Operations. Former Managing Director at Barclays Investment Bank (2017–2020).
Doug Reier
LinkedInExperience: SVP - Operations Process & Delivery · U.S. Bank
SVP - Operations Process & Delivery at U.S. Bank since April 2021; the profile says Doug Reier leads process development, analytics and technology teams that deliver optimized processes to the branches and a centralized operations team. Former VP - Operations Process & Delivery (2020–2021) and former VP - Operations Planning and Analytics (2017–2020) at U.S. Bank.
Eric Albro
LinkedInExperience: SVP, Head of Card Operations & Print Services · U.S. Bank
SVP, Head of Card Operations & Print Services at U.S. Bank since January 2024; the profile says the role leads a 350+ person team managing underwriting, card issuance, payment support and relationship management. Former SVP, Payment Operations Integrations & Strategic Initiatives at U.S. Bank (2018–2023).
Kevin Malvey
LinkedInExperience: SVP, Operations Executive - Head of Enterprise Fraud & Dispute Claims · U.S. Bank
SVP, Operations Executive - Head of Enterprise Fraud & Dispute Claims at U.S. Bank since September 2025; the profile says the role leads cross-functional teams across Asia, Europe and the United States managing fraud and dispute claims. Former SVP, Operations Executive - Lockbox, Remittance, Federal Banking, Mail, & Transportation at U.S. Bank (2020–2025).
Mark Felse
LinkedInExperience: SVP - Operations Executive - Head of Cash Services · U.S. Bank
SVP - Operations Executive - Head of Cash Services at U.S. Bank since October 2025. Former SVP - Operations Business Insights and Performance (2023–2025), where the profile says the role oversaw a centralized business insights and performance management capability, and former SVP Operations Strategic Execution Executive (2019–2023) at U.S. Bank.
Steve Soroka
LinkedInExperience: EVP Operations Services · U.S. Bank
EVP Operations Services at U.S. Bank since January 2013, based in St. Louis; the profile says the role leads a staff of over 4,400 employees engaged in all facets of operational support and product delivery. Former SVP at Firstar Bank (1999–2001) and former SVP- Operations at Mercantile Bank (1994–1999).
Terri Kaase
LinkedInExperience: Digital Chief Operating Officer · U.S. Bank
Digital Chief Operating Officer at U.S. Bank since May 2022, a C-level role according to the profile, and Senior Vice President Digital Operations at U.S. Bank since May 2019, both listed as current. Former Omni Channel Crisis Management (2015–2022) and former Internet Banking Product Manager (2008–2022) roles at U.S. Bank.
Toby Clements
LinkedInExperience: Chief Operations Officer · U.S. Bank
Chief Operations Officer at U.S. Bank since April 2026, a C-level role according to the profile. Former Chief Operations Officer, Client Services (2025–2026), former Chief Risk Officer, Operations (2023–2025) and former Chief Operations Officer, Cards and Merchant Payment Solutions (Elavon) (2018–2021) at U.S. Bank.
Tom Mulroy
LinkedInExperience: Chief Operating Officer, Derivative Products Group · US Bank
Chief Operating Officer, Derivative Products Group at US Bank since August 2012, based in Chicago; the profile says the role partners with the group CEO to develop and implement the business strategy for the bank's derivative products trading and sales group. Former Managing Director, Chief Operating Officer at Bank of America Securities, Japan (2005–2006).
Trent Spurgeon
LinkedInExperience: Executive Vice President, Operations Executive · U.S. Bank
Executive Vice President, Operations Executive at U.S. Bank since January 2017; the profile says the role leads a newly formed team chartered to improve collaboration, consistency and efficiency of operations. Former Executive Vice President, Consumer Bank Lending Services (2015–2016) and former Executive Vice President, Product Strategy & Support (2013–2014) at U.S. Bank.
Choose the right perspective
Match the person's scope to your question, since a business-line chief operating officer knows how operations support one set of products while centralized operations executives know shared processing, servicing and fraud work. Check each role's start date so you know how long the person has held the scope you want to ask about.
Questions to take into the conversation
- 01How does a large bank decide which operations to centralize and which to keep inside each business line?
- 02What does it take to improve consistency and efficiency across operations teams that support many products?
- 03How should a bank's operations group work with technology teams on automation and process changes?
Reaching U.S. Bank operations leaders
How can I contact one of these U.S. Bank operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 2 companies: U.S. Bank and US Bank, based on profile data retrieved on October 5, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach U.S. Bank operations leaders?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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