Insurance
10 Liberty Mutual operations leaders
These ten current and former Liberty Mutual operations leaders hold or held chief operating officer, vice president of operations and operations director roles at Liberty Mutual Insurance, including in Global Risk Solutions. A reader can learn how operations leaders work at Liberty Mutual from people who have held the role.
Professionals to explore
01—10Adam Chused
LinkedInExperience: VP, Distribution Strategy and Operations, Global Risk Solutions · Liberty Mutual Insurance
VP, Distribution Strategy and Operations, Global Risk Solutions at Liberty Mutual Insurance since June 2023. The profile also lists Managing Director, Distribution Operations, Global Risk Solutions (2018–2022), Manager, Distribution Practices, Global Risk Solutions (2022–2023) and Director - Special Projects, NI Distribution Practices (2017–2018) at Liberty Mutual Insurance.
Darryl Genkinger
LinkedInExperience: AVP, Manager Production Operations · Liberty Mutual Insurance
AVP, Manager Production Operations at Liberty Mutual Insurance since January 2021, based in Dover, New Hampshire, and AVP & Director of Operations & Systems at Liberty Mutual from 2015 to 2021. The profile also lists Manager of Operations & Systems Integrations (2012–2015) and Director Business System Projects (2008–2012) at Liberty Mutual Insurance.
David Carey
LinkedInExperience: Former Chief Operating Officer, US Operations Liberty Mutual Surety · Liberty Mutual Insurance
Former Chief Operating Officer, US Operations Liberty Mutual Surety at Liberty Mutual Insurance (2015–2022). The profile also lists Chief Operating Officer, Liberty Mutual Surety (2002–2008), Executive Vice President, Liberty Mutual Surety (2008–2015) and Chief Financial Officer, Business Markets (1998–2002) at Liberty Mutual Insurance, plus Segment President, U.S. at Liberty Mutual Surety (2022–2024).
Deborah Lee
LinkedInExperience: Chief Operating Officer/ Senior Director - Specialty Property · Liberty Mutual Insurance
Chief Operating Officer/ Senior Director - Specialty Property at Liberty Mutual Insurance since September 2021, based in Boston, a role the profile describes as Chief Operating Officer of Specialty Property Underwriting Operations. The profile also lists Senior Project Manager, GRS Distribution Strategy (2019–2021) and Risk Management Consultant (2013–2017) at Liberty Mutual Insurance.
Eddie Herrera, MBA, CPCU
LinkedInExperience: VP- Commercial Service Operations at Liberty Mutual Insurance · Liberty Mutual Insurance
VP- Commercial Service Operations at Liberty Mutual Insurance since December 2024, and Manager- Commercial Service Operations at Liberty Mutual from 2021 to 2025. The profile also lists Director- Plan Administration, Residual Markets at NCCI (2015–2021), Vice President of Claims at Synergy Coverage Solutions (2013–2015) and Quality and Compliance Manager at Liberty Mutual (2011–2013).
Edith Shi
LinkedInExperience: AVP, Operations Strategy & Alignment · Liberty Mutual Insurance
AVP, Operations Strategy & Alignment at Liberty Mutual Insurance since September 2024, based in Boston, with a profile headline of International Operations Strategy at Liberty Mutual. The profile also lists Director II, Global Operations Strategy & Delivery (2023–2024) and Senior Manager, Digital Broker Strategy (2020–2023) at Liberty Mutual Insurance.
Kristen Seitz
LinkedInExperience: VP & Senior Director, State Operations · Liberty Mutual Insurance
VP & Senior Director, State Operations at Liberty Mutual Insurance since July 2025, where the profile says Kristen Seitz oversees multiple states for the personal auto product. The profile also lists Director of State Operations (2021–2025), Director II, Product Analysis (2019–2021) and Actuary (2007–2019) at Liberty Mutual Insurance.
Mark DeJohn, ARM, CFPS, CLCS
LinkedInExperience: VP, Field Operations Manager - Risk Control Services · Liberty Mutual Insurance
VP, Field Operations Manager - Risk Control Services at Liberty Mutual Insurance since June 2026, a role the profile tags at vice president level in Operations. The profile also lists Division Manager, Technical Disciplines & Core West- Risk Control Services (2022–2026) and Risk Control Region Manager (2013–2022) at Liberty Mutual Insurance.
Meg Sutton
LinkedInExperience: Chief Operating Officer, Global Risk Solutions, North America · Liberty Mutual Insurance
Chief Operating Officer, Global Risk Solutions, North America at Liberty Mutual Insurance since January 2023, based in New York City. The profile also lists SVP, U.S. Casualty Claims (2019–2023), VP & Product Manager, Commercial Insurance, Auto & General Liability Claims (2017–2019) and SVP & Senior Claim Officer, Casualty Claims (2015–2017) at Liberty Mutual Insurance.
Spencer McKenna
LinkedInExperience: VP, Head of Operations, Canada · Liberty Mutual Insurance
VP, Head of Operations, Canada at Liberty Mutual Insurance since October 2024, a role the profile describes as Head of Operations of Liberty Mutual Canada, a division of Global Risk Solutions, accountable to the President of Liberty Mutual Canada and the North America Chief Operating Officer. The profile also lists Director, Strategic Underwriting Operations at Liberty Mutual (2021–2026).
Choose the right perspective
Match the person to the part of operations behind your question, such as underwriting operations, commercial service, field risk control, distribution operations or state product operations. Check the dates on the relevant role before asking how things work at Liberty Mutual today.
Questions to take into the conversation
- 01How do you organize underwriting operations so that they support several product lines at once?
- 02What do you measure to know whether a commercial service operation is working well?
- 03How do you roll out a new operating model across regions without disrupting day-to-day work?
Reaching Liberty Mutual operations leaders
How can I contact one of these Liberty Mutual operations leaders?
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How much does it cost to reach Liberty Mutual operations leaders?
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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