Insurance
10 life insurance claims experts
These ten claims leaders have directed, managed or supervised life insurance claims in their own roles. A reader can learn from them how life insurance claims teams are organized and run.
Professionals to explore
01—10Blake Anderson
LinkedInExperience: Director, Claims · Americo Financial Life and Annuity
Former Director, Claims at Americo Financial Life and Annuity (2023–2026); the profile describes overseeing claims operations across life insurance and building high-performing teams. At Americo the profile also lists Sr. Manager, Contestable Claims (2022–2023), Claims Manager (2021–2022), Supervisor, Claims (2019–2021) and Sr. Claims Examiner (2018–2019).
Carolyn McGovern
LinkedInExperience: VP, Life Operations and Life & Annuity Claims and Regulatory Controls · Lincoln Financial
VP, Life Operations and Life & Annuity Claims and Regulatory Controls at Lincoln Financial since July 2021; the profile says the role is responsible for inforce life policy processing and individual life, annuity and long-term care claims. Former VP, Claims and Beneficiary Care at Lincoln Financial (2014–2018).
Johanna Dunlap, MBA, ALMI
LinkedInExperience: AVP & Head of Life & Annuity Claims · National Life Group
AVP & Head of Life & Annuity Claims at National Life Group since August 2025 and former Senior Director of Operations, Life & Annuity Claims there (2018–2025). The profile describes leading teams, driving transformation, improving processes and delivering service to policyholders and beneficiaries in the life and annuity claims role.
Kathryn Turgeon
LinkedInExperience: Head of Life & Annuity Claims, MMUS Operations, MassMutual · MassMutual
Head of Life & Annuity Claims, MMUS Operations, MassMutual at MassMutual since 2020. The profile describes leading a team of over 50 claims professionals who deliver service and support to MassMutual's customers and partners, and mentions over twenty years of experience.
Michelle Zetterlund
LinkedInExperience: Life Insurance Claims Manager · RiverSource
Former Life Insurance Claims Manager at RiverSource (2016–2025), where the profile describes managing a team of claim analysts responsible for complex life insurance claims adjudication. Former Life Insurance Claims Manager at The Hartford (2006–2015) and former Policy Owner Services Manager there (1995–2006).
Morgan Clark
LinkedInExperience: Director of Death Claims and Document Management Services · Equitable
Director of Death Claims and Document Management Services at Equitable since April 2022 and former Director of Claims, Disbursements, Document Management Services there (2021–2022). Former Disbursements and Claims Manager at AXA US (2014–2019), where the profile describes managing the claims call center and disbursements teams and approving death claim and disbursement payments.
Patricia Bailer
LinkedInExperience: Global Chief Claims Officer · GENERAL RE LIFE CORPORATION
Global Chief Claims Officer at GENERAL RE LIFE CORPORATION since March 2020; the profile says the role is responsible for all of Gen Re Life & Health global claims operations, encompassing life, health and disability product lines. Former Vice President, Claims & Vendor Management at Gen Re (2003–2020).
Shanon George
LinkedInExperience: Director-Group Life Claims · Lincoln Financial
Director-Group Life Claims at Lincoln Financial since August 2023 and former Operations Manager - Life Claims there (2016–2018). Former Manager-Group Life Claims & Disability Management Services at Liberty Life Assurance Company of Boston (2011–2016) and former Manager- Policyholder Services & Individual Life Claims at Liberty Life Assurance Co of Boston (2006–2011).
Tanisha Harris
LinkedInExperience: Director of Claims · Corebridge Financial
Director of Claims at Corebridge Financial since July 2020 and former Senior Claims Examiner there (2016–2020). The profile describes the current role as Life Claims Director, leading teams and ensuring claims are handled with fairness and efficiency.
Terrena Goodhart
LinkedInExperience: Life Claims Supervisor · WoodmenLife
Former Life Claims Supervisor at WoodmenLife (2022–2026) and Claims Manager there since August 2026. The profile describes the Claims Manager role as leading and overseeing life claims operations for timely, accurate and compassionate claim administration, and providing direction to examiners, senior examiners and training staff.
Choose the right perspective
Match the person's level to your question, since a claims manager who runs examiners day to day sees different problems than a head of claims who sets policy and staffing for a whole operation. Also consider whether the person worked on individual or group life claims when that difference matters for your decision.
Questions to take into the conversation
- 01How do you set up intake and examination so that clean death claims are paid quickly?
- 02How do you handle contestable claims and suspected misrepresentation or fraud without delaying honest beneficiaries?
- 03Which measures do you use to judge the speed, accuracy and quality of a life claims team?
Reaching life insurance claims experts
How can I contact one of these life insurance claims experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 9 companies, including Americo Financial Life and Annuity, Lincoln Financial and National Life Group, based on profile data retrieved on October 4, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach life insurance claims experts?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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