10 Markel operations leaders
Markel operations leaders on this page currently hold roles such as chief operations officer of Markel International, senior vice president of operations for Canada, senior managing director, head of operations and AI enablement, and senior director of operations. A reader can learn how operations leaders work at Markel from people who have held the role.
Professionals to explore
Bartlo Oosthuizen
LinkedInExperience: Senior Director, Insurance Operations - Billing & Collections · Markel
Bartlo Oosthuizen has been Senior Director, Insurance Operations - Billing & Collections at Markel since January 2022 and was Director, Finance Process and Solutions there from 2019 to 2022. Bartlo Oosthuizen was Business Analyst on Oracle Cloud ERP & EPM implementation team at Markel from 2017 to 2018.
Carys Lawton-Bryce
LinkedInExperience: Chief Operations Officer · Markel International
Carys Lawton-Bryce has been Chief Operations Officer at Markel International since January 2023 and was Wholesale Operations Director there from 2021 to 2023. Carys Lawton-Bryce describes responsibility for the build-out, strategy and day-to-day management of the operations function for the international division of Markel.
Chad Irish
LinkedInExperience: Senior Director, Operations - Insurance Services · Markel
Chad Irish has been Senior Director, Operations - Insurance Services at Markel since September 2023 and was Director, Operations - Insurance Services there from 2020 to 2023. Chad Irish was Operations Manager at Markel from 2017 to 2020 and Accounts Receivable and Collections Manager there from 2015 to 2017.
James Masingill
LinkedInExperience: Vice President - Claims Operations · First Comp - A Markel Coporation Company
James Masingill has been Vice President - Claims Operations at First Comp - A Markel Coporation Company since October 2006. James Masingill was Vice President of Insurance Operations at Royal & Sun Alliance (Formerly EBI Companies) from 1998 to 2001 and Chief Operations Officer at American Physicians, Inc., Chicago, IL from 2002 to 2004.
Jeff Thompson
LinkedInExperience: Director, Workers Compensation and Small Commercial Operations · Markel
Jeff Thompson has been Director, Workers Compensation and Small Commercial Operations at Markel since November 2025 and was Director, Agency Services there from 2021 to 2025. Jeff Thompson was Manager, Agency Operations at Markel from 2018 to 2021 and Agency Operations Supervisor there from 2010 to 2017.
Kate Johnson
LinkedInExperience: Wholesale Operations Director · Markel International
Kate Johnson has been Wholesale Operations Director at Markel International since September 2023 and was Head of Strategy Delivery there from 2020 to 2023. Kate Johnson was Head of Programme Delivery at Markel International from 2019 to 2020 and is based in London, according to the listing.
Maureen Tomlinson
LinkedInExperience: Senior Vice President Operations · Markel Canada
Maureen Tomlinson has been Senior Vice President Operations at Markel Canada since September 2023 and has also been Head of AI, International at Markel International since March 2026. Maureen Tomlinson was Vice President Products Solutions and Operations at Verisk Underwriting from 2012 to 2019.
Michelle Thompson
LinkedInExperience: Senior Managing Director · Markel
Michelle Thompson has been Senior Managing Director at Markel since June 2025, and the profile headline reads Senior Managing Director, Operations. Michelle Thompson was Managing Director at Markel from 2024 to 2025 and Director, Operations and Underwriting Process there from 2017 to 2020.
Patty Garza
LinkedInExperience: Senior Director Of Operations · Markel
Patty Garza has been Senior Director Of Operations at Markel since May 2015 and was Director, Operations there from 2003 to 2015. Patty Garza was Operations Manager at Markel from 1992 to 2003 and describes a focus on the Property & Casualty insurance sector with Markel Specialty.
Richie Henry
LinkedInExperience: Head of Operations & AI Enablement · Markel
Richie Henry has been Head of Operations & AI Enablement at Markel since October 2025 and was Claims Transformation & Operations Officer (COO) there from 2023 to 2025. Richie Henry was Managing Director and North America P&C CIO (Underwriting, Claims, Reinsurance, Operations) at Markel from 2022 to 2023.
Choose the right perspective
Match the person's operations area, such as wholesale operations, insurance services, billing and collections, claims operations or a regional operations team, to the decision you face. Check when each person started the current role to judge how recent the experience is.
Questions to take into the conversation
- 01What did you focus on first when you took on your current operations role?
- 02How do you decide which insurance operations work to automate and which to keep with experienced staff?
- 03What has your own work taught you about how operations teams can best support underwriters?
Reaching Markel operations leaders
How can I contact one of these Markel operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 4 companies, including Markel, Markel International and First Comp - A Markel Coporation Company, based on profile data retrieved on October 21, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Markel operations leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Markel operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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