10 MetLife customer service leaders
Merrilee Matchett, Head of Global Customer Service & Operations, opens this list of MetLife customer service leaders, which also includes service and operations vice presidents, client service directors and call center directors. A reader can learn how customer service leaders work at MetLife from people who have held the role.
Professionals to explore
Bonnie Levy-Alexander
LinkedInExperience: Director of Client Service · MetLife
Bonnie Levy-Alexander has been Director of Client Service at MetLife since April 2026, a role the profile places in the Customer Service department at the Director level, based in Aurora, Illinois. At MetLife, Bonnie Levy-Alexander was Regional Market Service Manager from 2021 to 2026, Unit Manager from 2017 to 2021 and Claims Support Specialist from 2014 to 2017.
Jean Ritchie
LinkedInExperience: Director of Client Service Center · MetLife Legal Plans
Jean Ritchie has been Director of Client Service Center at MetLife Legal Plans since January 2016, based in Greater Cleveland. The profile also lists a role as Client Service Center Supervisor at MetLife Legal Plans starting in October 2005, and the director title places Jean Ritchie over the client service center for that business.
Kelly Feeley
LinkedInExperience: Director - Global Claims, Customer Service, and Vendor Relations · MetLife
Kelly Feeley has been Director - Global Claims, Customer Service, and Vendor Relations at MetLife since September 2022, with oversight of global claim administration, customer service, clinical review, and network access, the profile says. At MetLife, Kelly Feeley was also Director of Business Transformation from 2020 to 2021 and Manager- Metrics from 2017 to 2020.
Merrilee Matchett
LinkedInExperience: Head of Global Customer Service & Operations · MetLife
Merrilee Matchett has been Head of Global Customer Service & Operations at MetLife since February 2021, based in Princeton, New Jersey. Merrilee Matchett was Global Wealth Operations Executive at Bank of America Merrill Lynch from 2018 to 2021 and Retirement Servicing & Operations Executive, Managing Director there from 2017 to 2018.
Michael Vida
LinkedInExperience: Client Services Director · MetLife
Michael Vida has been Client Services Director at MetLife since July 2021, a role the profile places in the Customer Service department at the Director level, based in Annandale, New Jersey. At MetLife, Michael Vida was Sr. Client Services Consultant from 2015 to 2021, Multinational Account Manager from 2012 to 2015 and Business Development Analyst from 2008 to 2010.
Rachel Ronfeldt
LinkedInExperience: Vice President, Disability/Leave Customer Experience · MetLife
Rachel Ronfeldt has been Vice President, Disability/Leave Customer Experience at MetLife since July 2026, with a profile headline of Vice President-Leave Solutions-Customer Experience-Operational Excellence. At MetLife, Rachel Ronfeldt was Assistant Vice President Absence & Disability Claims from 2025 to 2026, and Rachel Ronfeldt was Assistant Vice President, Integrated Claims at Reliance Matrix from 2020 to 2024.
Roderick Mikus
LinkedInExperience: Vice President - Head of Group Life & Dental Service and Operations · MetLife
Roderick Mikus has been Vice President - Head of Group Life & Dental Service and Operations at MetLife since April 2026, working in Cary, North Carolina. Roderick Mikus was Vice President Head of Business Operations and Controls - Wealth and Investment Management at Northwestern Mutual from 2022 to 2026 and Managing Director: Head of Asset Movement for Wealth and Investment Management at Wells Fargo from 2019 to 2022.
Scott Keefe
LinkedInExperience: Director, Retirement & Income Solutions Call Center · MetLife
Scott Keefe has been Director, Retirement & Income Solutions Call Center at MetLife since January 2026, based in Natick, Massachusetts. Scott Keefe was Director, Customer Solutions Center at Simply Business from 2020 to 2025 and, at The Hanover Insurance Group, Director, Personal Lines Customer Service Center & Sales Operations from 2015 to 2020 and Director, Personal Lines Service Operations from 2019 to 2020.
Tanya Price
LinkedInExperience: Director Of Client Services · MetLife
Tanya Price has been Director Of Client Services at MetLife since February 2021, a role the profile places in the Customer Service department at the Director level, based in the Greater Chicago Area. At MetLife, Tanya Price was Sr. Client Service Consultant II from 1995 to 2021 before moving into the director role.
Vincent "Bill" Liberis
LinkedInExperience: Director Client Relations - Global Customer Care · MetLife
Vincent "Bill" Liberis has been Director Client Relations - Global Customer Care at MetLife since August 2015, based in West Kingston, Rhode Island. At MetLife, Vincent "Bill" Liberis was Business Manager from 2011 to 2015, Customer Sales and Service group Manager from 2004 to 2011, Call Center Supervisor from 1997 to 2004 and Customer Service Representative from 1994 to 1997.
Choose the right perspective
Match the person's area, such as global customer service, group life and dental service, disability and leave customer experience, client services or a retirement call center, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at MetLife?
- 02How do you decide which customer requests a call center should resolve on the first contact and which go to specialized claims or service teams?
- 03What has your own work taught you about measuring service quality in a customer service organization?
Reaching MetLife customer service leaders
How can I contact one of these MetLife customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 2 companies: MetLife and MetLife Legal Plans, based on profile data retrieved on October 27, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach MetLife customer service leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.