Insurance
10 MetLife operations leaders
VP of operations and services, vice president operations and head of service & operations are among the roles held by these ten MetLife operations leaders in the United States, Latin America, Europe and Asia. A reader can learn how operations leaders work at MetLife from people who have held the role.
Professionals to explore
01—10Anuj Chaudhary
LinkedInExperience: VP Insurance Operations & GCC Site Leader · MetLife
VP Insurance Operations & GCC Site Leader at MetLife since July 2025, based in Jaipur, India. Former Senior Director - Global Customer Service & Operations (2021–2025), Head of Migrations, Governance, Risk and Business Excellence - LatAm Shared Services (2018–2021) and Senior Director - Global Shared Services Strategy & Migrations (2016–2018) at MetLife.
Deborah Neale
LinkedInExperience: Head of Service & Operations, EMEA · MetLife Ireland
Head of Service & Operations, EMEA at MetLife Ireland since 2021, and also Chief Operating Officer, VP at MetLife Ireland since 2020. Deborah Neale's former MetLife Ireland roles include VP Operations, WCE and ESE (2017–2020), VP Operations WCE and MEL (2015–2020) and Chief Operations Officer (2012–2014).
Diana Berstein
LinkedInExperience: South America Regional Vice President of Customer Service & Operations · MetLife
South America Regional Vice President of Customer Service & Operations at MetLife since 2023, based in Chile, and former VP of Operations and Customer Service at MetLife Chile (2022–2025). Diana Berstein was also Chief Operations Officer at Provida AFP (2018–2021) and Board President of Previred (2019–2025).
Gabriel "Gabe" Lopez
LinkedInExperience: Senior Vice President, Retirement Income Solutions and MetLife Holdings Service and Operations · MetLife
Senior Vice President, Retirement Income Solutions and MetLife Holdings Service and Operations at MetLife since June 2023, a role the profile places in Tampa, Florida. Former SVP Operations/ COO Retirement Income Solutions at AIG Individual Retirement (2013–2022) and VP Customer Interaction Services at Foresters Financial (2010–2012).
Manuel Alejandro Herrera Piñeros
LinkedInExperience: Vicepresidente de Operaciones y Servicio · MetLife Colombia
Vicepresidente de Operaciones y Servicio (vice president of operations and service) at MetLife Colombia since September 2024. Former Gerente de Business Transformation & Claims (2022–2024), Subgerente de operaciones Ramos Masivos y Colectivos (2017–2021) and Director de operaciones (2013–2017) at MetLife Colombia.
Matt Fullowan
LinkedInExperience: Vice President Operations · MetLife Investment Management
Vice President Operations at MetLife Investment Management since April 2023, based in Whippany, New Jersey, a role the profile tags at vice president level in operations. Former Director (2021–2023) and Associate Director (2017–2021 and 2012–2017) at MetLife Investment Management.
Mike Rogers
LinkedInExperience: VP Leave Solutions Operations · MetLife
VP Leave Solutions Operations at MetLife since November 2025, based in Nashville, Tennessee, and former VP Dental Operations & Service at MetLife (2024–2025). Mike Rogers was also Vice President Operations (2022–2024) and Managing Director Service Operations (2021–2022) at Evernorth Health Services.
Roderick Mikus
LinkedInExperience: Vice President - Head of Group Life & Dental Service and Operations · MetLife
Vice President - Head of Group Life & Dental Service and Operations at MetLife since April 2026; the profile says Roderick Mikus is accountable for operational performance, customer experience, quality and organizational leadership. Former Vice President Head of Business Operations and Controls - Wealth and Investment Management at Northwestern Mutual (2022–2026).
Sophia Andonisio
LinkedInExperience: Vice President; Billing, Eligibility & Group Operations · MetLife
Vice President; Billing, Eligibility & Group Operations at MetLife since June 2025, a role the profile tags at vice president level in operations. Former Managing Director, Wealth Management Banking & Personal Retirement Operations (2021–2025) and SVP; Global Market Operations Leader (2019–2021) at Bank of America Merrill Lynch.
Stacey Dunn
LinkedInExperience: VP of Operations and Services · MetLife
VP of Operations and Services at MetLife since 2023; the profile says the role covers the individual annuity, life and LTC products and oversight of activities in the organization and at third party administrators. Former AVP Vendor Oversight (2017–2023) and Director of Annuity Operations Post Issue (2011–2016) at MetLife.
Choose the right perspective
Pick the person whose own title, product line and region are closest to your question, and check the start date of each role. Match scope as well, since a regional head of service and a leader of one product line's operations will answer from different vantage points.
Questions to take into the conversation
- 01What did you focus on in your first months in your current operations role, and why?
- 02Which measures did you rely on most to judge how your operation was performing?
- 03What did an earlier role teach you that changed how you lead an operations team?
Reaching MetLife operations leaders
How can I contact one of these MetLife operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 4 companies, including MetLife, MetLife Ireland and MetLife Colombia, based on profile data retrieved on October 16, 2026. Being listed here doesn't mean someone has agreed to take calls.
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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