Insurance
10 Nationwide operations leaders
These ten people hold or have held operations leadership roles at Nationwide, from president and chief operating officer posts to vice presidents and directors of operations. A reader can learn how operations leaders build and run their teams in insurance companies.
Professionals to explore
01—10Brian Coyan
LinkedInExperience: AVP Retirement Solutions Operations · Nationwide
AVP Retirement Solutions Operations at Nationwide since March 2024, a President/Vice President-level role in Operations according to the profile. Brian Coyan also lists Director Of Operations at Nationwide from October 2017 with no end date, and was Operations Manager at Nationwide (2010–2017).
Craig Hawley
LinkedInExperience: President and COO, Nationwide Financial · Nationwide
President and COO, Nationwide Financial at Nationwide since September 2025; the profile says Craig Hawley took on responsibility over functional areas such as compliance, audit, human resources, operations, sales and distribution. Former President, Nationwide Annuity (2024–2025) and Head of Retirement Solutions Distribution (2022–2024) at Nationwide Financial.
George Williams
LinkedInExperience: Chief Operating Officer - Excess & Surplus Specialty Division · Nationwide
Former Chief Operating Officer - Excess & Surplus Specialty Division (2021–2023) and former Chief Operating Officer - Commercial, E&S and Specialty at Nationwide (2023–2024). George Williams has been SVP, Small Commercial Leader at Nationwide since March 2024 and SVP, Head of Commercial Growth since September 2026, and was COO North America - General Insurance at AIG (2018–2019).
Joanna Menninga
LinkedInExperience: Director of Operations · Nationwide
Director of Operations at Nationwide since March 2023, and former Operations Director P&C Sales & Distribution - at Nationwide (2018–2023); the profile says Joanna Menninga has served as the Operations Director for personal lines, commercial lines and farm within the P&C organization. Former Project Manager at Nationwide (2010–2018).
Joe Destin
LinkedInExperience: Chief Operating Officer - E-Risk Services · Nationwide
Chief Operating Officer - E-Risk Services at Nationwide since February 2025. Former Vice President - Programs and Transformation E-Risk (2024–2025) and AVP Planning Unit Operations - E&S Specialty ERisk (2022–2024) at Nationwide, and former Program Management - Strategic Initiatives at Legal & General Retirement America (2019–2022).
Kirt Walker
LinkedInExperience: President & Chief Operating Officer, Financial Services · Nationwide Financial
Former President & Chief Operating Officer, Financial Services at Nationwide Financial (2009–2019) and former President & Chief Operating Officer, Property & Casualty at Nationwide (2009). Kirt Walker has been Chief Executive Officer of Nationwide since October 2019 and was President, Exclusive Operations, Property & Casualty at Nationwide (2008–2009).
Mark Berven
LinkedInExperience: President and Chief Operating Officer at Nationwide, leading P&C Insurance · Nationwide
President and Chief Operating Officer at Nationwide, leading P&C Insurance since September 2014; the profile says Mark Berven leads a P&C organization that goes to market predominantly through independent agents, national brokers and wholesalers. Former Executive Vice President - Chief Strategy and Product Officer (2012–2014) and Sr. Vice President, P&C Product and Pricing (2010–2012) at Nationwide.
Mark Pizzi
LinkedInExperience: President and COO, Nationwide Insurance · Nationwide
Former President and COO, Nationwide Insurance (2008–2014) and former President and COO, Direct and Member Solutions (2014–2017) at Nationwide; the profile describes Mark Pizzi as a retired President & COO with Nationwide Insurance. Former Vice President, Customer Choice Distribution at Nationwide (2006–2008).
Pamela Dickey
LinkedInExperience: Director of Operations, National Partners · Nationwide
Director of Operations, National Partners at Nationwide since June 2019; the profile describes providing operations leadership to drive growth, retention and profit for Nationwide and key partner firms, and managing Nationwide Carrier Partner relationships. Former Director of Sales Operations, Western Regional Operations at Nationwide (2011–2015).
Teresa Massey
LinkedInExperience: VP, Underwriting & Operations - Institutional Life Insurance · Nationwide
VP, Underwriting & Operations - Institutional Life Insurance at Nationwide since June 2026; the profile says Teresa Massey leads Underwriting and Operations for Nationwide Institutional Life Insurance, which delivers solutions to businesses of all sizes. Former Associate Vice President (2022–2026) and Product Director (2015–2022) at Nationwide Financial.
Choose the right perspective
Match the person's scope to your question: a president or chief operating officer suits questions about running a whole business unit, while a director of operations suits questions about day-to-day servicing and sales operations. Check each person's dates so you know whether their Nationwide experience is current or from an earlier period.
Questions to take into the conversation
- 01How does a chief operating officer at an insurer divide responsibilities between underwriting, servicing and distribution?
- 02What operating metrics matter most when running a specialty or excess and surplus insurance unit?
- 03How do operations teams support agents and partner firms without slowing down new business?
Reaching Nationwide operations leaders
How can I contact one of these Nationwide operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 2 companies: Nationwide and Nationwide Financial, based on profile data retrieved on October 7, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Nationwide operations leaders?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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