Insurance
10 Progressive operations leaders
These ten current and former Progressive Insurance operations leaders hold or have held claims general manager, senior claims director, claims process, catastrophe response and customer care operations roles covering commercial lines, regional claims and centralized operations. A reader can learn how operations leaders build and run their teams in insurance companies.
Professionals to explore
01—10Adrianne Plante
LinkedInExperience: Sr. Director Claims Process · Progressive Insurance
Sr. Director Claims Process at Progressive Insurance since December 2025, a Director-level role. Former Claims Process Director (2022–2025), Casualty Claims Manager (2020–2023), Claims Process Manager (2019–2020) and Claims Process Specialist IV (2017–2019) at Progressive Insurance.
Brian Kroll
LinkedInExperience: Claims GM · Progressive Insurance
Claims GM at Progressive Insurance since November 2023, a General Management role. Former Corporate Property Damage Business Leader (2022–2023), Claims Business Leader (2013–2022), Sr. Director (2009–2013) and Regional Manager (2004–2009) at Progressive Insurance; the profile places the Claims Business Leader role in California.
Igor Mirambeau
LinkedInExperience: Catastrophe Response Director, Claims · Progressive Insurance
Former Catastrophe Response Director, Claims (2019–2023) and former Director of Inbound Subrogation (2023–2024) at Progressive Insurance. Former Catastrophe Senior Manager, File Owner Response (2017–2019) and Catastrophe Senior Manager, Field Response (2012–2017) at Progressive Insurance; the profile describes leading teams of up to 1,200 employees across claims operations and catastrophe response.
Jeff Comer
LinkedInExperience: Sr Director Claims OH WV MD DE · Progressive Insurance
Sr Director Claims OH WV MD DE at Progressive Insurance since July 2022; the profile says the role is responsible for all claims operations in Ohio, West Virginia, Maryland and Delaware, a group of 1,000 employees and about $2 Billion in premium. Former Corporate Process Injury Director (2021–2022) and Indiana Director of Claims (2014–2021) at Progressive Insurance.
Jeff Hester
LinkedInExperience: General Manager of Claims Process · Progressive Insurance
General Manager of Claims Process at Progressive Insurance since January 2025; the profile describes leading the organization responsible for property & casualty claims strategy, process design, research & development, project governance, vendor management and technology systems design. Former Engineering Consultant at H.F. Lenz Company (2008–2013).
John Condon
LinkedInExperience: Claims Business Leader - New York & New England · Progressive Insurance
Former Claims Business Leader - New York & New England at Progressive Insurance (2022–2024). Former Business Leader Claims Process (2017–2022), Business Leader - Subrogation & Salvage (2015–2017), Sr. Claims Process Director - East Zone (2011–2015) and Sr. Claims Director (RI, CT) (2009–2011) at Progressive Insurance; the profile describes more than 29 years of insurance and claims management experience.
Kevin Peinkofer
LinkedInExperience: General Manager - Commercial Lines Claims · Progressive Insurance
General Manager - Commercial Lines Claims at Progressive Insurance since January 2023; the profile says the role provides overall strategic direction to the organization responsible for all claim activities related to Progressive's $11 billion Commercial Lines business. Former Business Leader - Claims Legal (2017–2023) and Managing Attorney and Associate General Counsel (2012–2017) at Progressive Insurance.
Mary Beth Beebe
LinkedInExperience: Director of Operations · Progressive Insurance
Director of Operations at Progressive Insurance since May 2011, and Human Resource Business Leader at Progressive Insurance since May 2011. Former CRM Delivery Business Leader at Progressive Insurance (2007–2011), a role the profile says covered delivery of sales and service to prospective and existing customers and a 6,000 person organization across six locations.
Sandra Adams
LinkedInExperience: Director CRM Customer Care · Progressive Insurance
Director CRM Customer Care at Progressive Insurance since September 2022, a Director-level Customer Service role. Former Director of Customer Contact Journeys (2020–2022), Senior Site Manager (2020), Site Manager (2015–2020) and Contact Center Manager (2006–2015) at Progressive Insurance; the profile headline also mentions Specialty Services Operations.
Tony Nucci
LinkedInExperience: Senior Director Claims · Progressive Insurance
Senior Director Claims at Progressive Insurance since October 2002; the profile says the role is responsible for a majority of the claim handling operation in Illinois, Indiana and Missouri, leading a group of 1,000 claims professionals. Former Director of Claims (2018–2022) and former Chairperson - Progressive Claims Diversity & Inclusion Council (2015–2019) at Progressive Insurance.
Choose the right perspective
Match the person's scope to your question: claims general managers suit questions about strategy and process design across a whole claims organization, while state and regional claims directors and customer care directors suit questions about running large frontline teams. Check whether each Progressive role is current or past before asking about recent practice.
Questions to take into the conversation
- 01How does a large insurer organize claims handling by state, product line and claim type?
- 02What does it take to scale catastrophe response staffing when a major storm hits?
- 03How should an insurer measure quality and productivity in a contact center with thousands of agents?
Reaching Progressive operations leaders
How can I contact one of these Progressive operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Progressive Insurance, based on profile data retrieved on October 8, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Progressive operations leaders?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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