Insurance
Operations professionals in Insurance
Insurance operations roles sit between customer demands, underwriting rules, and system limits. Talk with operations professionals about where their daily work gets stuck—which handoffs create delays, which exceptions break their processes, and where they run out of capacity. Their answers show you what operational friction costs your business.
Professionals to explore
01—10Diana Hughes
LinkedInExperience: Director of Operations · CSAA Insurance Group
Experience directing operations shared services at an insurance company, with prior claims and unit management roles handling auto and home claims processes.
Kate Warnebold
LinkedInExperience: Director of Operations · Everest National Insurance
Experience directing operations at an insurance company, with prior operations management experience at a financial services and insurance provider.
Kristin Francis
LinkedInExperience: Director of Operations · Amynta Group
Experience leading operations at an insurance MGA/MGU business, including onboarding acquisitions, vendor management, and insurance program and carrier transitions.
Kyle Burroughs
LinkedInExperience: Director of Insurance Operations - Auto & Umbrella · Madison Mutual
Experience directing insurance operations for auto and umbrella products, following prior roles managing auto claims and auto product operations at an insurance company.
Lenora Kemmerling
LinkedInExperience: Director Of Operations · Nationwide
Experience directing operations at an insurance and financial services company, following a prior operations manager role at the same organization.
Lilian Zalazar
LinkedInExperience: Operations Director Latin America · Chubb
Experience directing regional operations for a global insurance company, managing process optimization, transformation initiatives, and target operating model changes.
Manashi Mukherjee
LinkedInExperience: Director, Central Operations · Newfront
Experience directing central operations at a business insurance company, with prior operations manager and program manager roles at an insurance risk brokerage.
Natalia Koretskaya
LinkedInExperience: Head of Operations Department · AlfaStrakhovanie
Experience heading operations at an insurance company, having scaled operational systems and led operational support functions across insurance organizations.
Nichola Howard ACII
LinkedInExperience: Director of Operations · Verisk
Experience in insurance operations leadership, including client services and underwriting management within life, health and travel insurance lines.
Sherry Fraser
LinkedInExperience: Director, Operations · Excellus BCBS
Experience directing operations at a health insurance plan, overseeing customer care, claims operations, and regulatory compliance functions.
Choose the right perspective
Look for candidates who have managed workflows across teams—claims processing, policy administration, or underwriting operations. Ask them to describe a specific bottleneck they found and how they fixed it. Avoid candidates who only discuss high-level strategy; you need people who know where work actually slows down.
Questions to take into the conversation
- 01Walk me through a handoff between two teams where things regularly went wrong. What caused the delay?
- 02Tell me about a time you hit a capacity wall—you couldn't process work fast enough. How did you know it was a real constraint and not just poor planning?
- 03Which exceptions to your normal process took the most time to handle, and why did they happen so often?
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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