Payments
Operations professionals in Payments
Payments operations professionals handle the real friction points where transactions stall, errors pile up, or teams wait for approvals. Talk with them to understand which bottlenecks cost you the most time and money, and which fixes actually work in practice.
Professionals to explore
01—10Adam Roberts
LinkedInExperience: Director, Product Operations - Integrated Operations · Global Payments
Experience directing product and integrated operations, leading onboarding, deployment and implementation teams for a payments processing company.
Arantxa Rossey
LinkedInExperience: Director of Operations · EPG Financial Services Ltd: eWallet & Payment Gateway
Experience directing operations for an eWallet and payment gateway provider, overseeing payments, risk and fraud teams and merchant and acquirer relationships.
Carlos Aguerrebere
LinkedInExperience: Director of Operations · Local Merchant Services
Experience directing operations in the merchant services industry, building sales organizations and scalable processes across payments and fintech.
Jimmy Lajolie
LinkedInExperience: Director of Merchant Operations · Checkout.com
Experience leading merchant operations at a payments company and coaching teams across the payments ecosystem.
Leigh O'Neill
LinkedInExperience: Director, Payment Operations · Ingo Payments
Experience directing a payment operations team monitoring clients' digital payments and developing process improvements at a payments company.
Lukas Zühlke
LinkedInExperience: Head of Operations · OTTO Payments
Experience leading payment operations, including B2C and B2B operations and fraud teams, at a payment services provider within a large retail group.
Marchelle Garcia
LinkedInExperience: Director of Operations, US · KORT Payments
Experience directing operations at a merchant services company offering credit card processing, with prior experience in merchant experience and support roles at a payments company.
Nancy Khabbaz
LinkedInExperience: Operations Director · MontyPay
Experience directing operations at a fintech payments company focused on online payments, acquiring services, and ecommerce merchant solutions.
Silvia Ionescu
LinkedInExperience: Online Payments Operations Manager · PayU Romania
Experience leading merchant onboarding, transaction reconciliation, settlements and chargebacks, and investigating payment-platform defects.
Tanvi Sidhpura
LinkedInExperience: Director - Merchant Services & Operations · Worldline
Experience directing merchant services and operations, focusing on service efficiencies and operational methodologies within the payments industry.
Choose the right perspective
Look for candidates who have owned a specific operational problem—not just managed a team. Ask them to walk you through a moment when handoffs broke down, when they hit a capacity wall, or when exceptions overwhelmed the normal process. Their answer should include what they changed and what happened next.
Questions to take into the conversation
- 01Tell me about a time when a handoff between teams caused transactions to back up. What was the root cause, and what did you do to fix it?
- 02When your team hit capacity limits, how did you decide what to delay or deprioritize? What was the impact?
- 03Describe an exception or error type that kept recurring. How did you figure out why it happened, and what stopped it from happening again?
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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