Payments
10 Stripe operations leaders
These ten current and former Stripe operations leaders include Stripe's former chief operating officer and heads of operations for core operations, technical operations, product enablement, professional services, community and go-to-market teams. A reader can learn how operations leaders build and run their teams at Stripe.
Professionals to explore
01—10Ari Schmorak
LinkedInExperience: Head of GTM and Product Operations · Stripe
Head of GTM and Product Operations at Stripe since February 2024, a role the profile lists at the Head level in the Operations department. Former Global distribution COO (2022–2024), EVP, Global Distribution Strategy and Operations (2021–2022) and SVP, Global Distribution Strategy and Operations (2015–2021) at Salesforce.
Art Clessuras
LinkedInExperience: Head of Operations, Product Enablement · Stripe
Former Head of Operations, Product Enablement at Stripe (2023–2025). The profile says the role led the creation and scaling of the operations team supporting Stripe's emerging Banking as a Service (BaaS) and In Person Payments products. Former Sr. Director, Global Operations - Stadia at Google (2019–2023).
Carlo Caimi
LinkedInExperience: Global Head of Sales Strategy & Operations · Stripe
Global Head of Sales Strategy & Operations at Stripe since May 2024; the profile headline adds Demand Ops and Sales Programs to the role. Former SVP, Global Head of Go-To-Market Strategy and Operations at Celonis (2021–2024) and former Vice President, Business Operations, EMEA, APAC and Japan at Oracle (2018–2021).
Chele Norrie
LinkedInExperience: Head of Ops Strategy, PMO & Business Enablement · Stripe
Former Head of Ops Strategy, PMO & Business Enablement at Stripe (2022–2024), based in Dublin per the profile. The profile says the role led global Strategy, PMO, Ops Technology and Business Enablement functions across Operations and built and scaled a cross-functional PMO. Former Senior Manager Operational Change Management & Program Management at Stripe (2020–2021).
Claire Hughes Johnson
LinkedInExperience: Chief Operating Officer · Stripe
Former Chief Operating Officer at Stripe from October 2014 to April 2021, a role the profile lists at the C-Level in the General Management department. The profile shows Claire Hughes Johnson as a Corporate Officer at Stripe since April 2021, a current role also listed under General Management.
Ian Billing
LinkedInExperience: Head of Operations - Professional Services · Stripe
Head of Operations - Professional Services at Stripe since August 2024, a role the profile lists at the Head level in the Operations department. Former Strategy & Operations Leader, Professional Services - AWSI at Amazon Web Services (AWS) in 2024 and former Sr. Business Planning Manager there (2022–2024).
John Marston
LinkedInExperience: Head of Community Operations · Stripe
Former Head of Community Operations at Stripe (2022–2026). The profile says the role directed global Community Operations across social and digital channels, owning areas including CX strategy, crisis and outage response and support tooling infrastructure. Former Global Head of Social Media Care, External Support Tools, and Systems Administration at Uber (2020–2022).
Joseph Corasaniti
LinkedInExperience: Head of Technical Operations, Bank Network · Stripe
Head of Technical Operations, Bank Network at Stripe since December 2019. The profile says the role involves leading 4 teams of 24 reliability engineers and data analysts across Payments Engineering. Former Senior Technical Program Manager, Payments at Booking.com (2019) and former Manager of Program Management (Emerging Products - Risk & Payments) at Facebook (2016–2018).
Nelda Gabbay-Robb
LinkedInExperience: Global Head - Core Operations · Stripe
Former Global Head - Core Operations at Stripe (2016–2025). The profile breaks that tenure into Head of Core Operations (2021–2025), Site Lead for HQ in SF and the launch of Oyster Point (2020–2023), Head of Mitigation Programs (2019–2021) and Head of Specializations covering areas such as Product Support and Trust & Safety (2016–2019).
Samuel Su
LinkedInExperience: Director of Operations · Stripe
Director of Operations at Stripe since January 2023, a role the profile lists at the Director level in the Operations department, and former Senior Operations Manager at Stripe (2021–2023). Former Operations Manager (2016–2021) and Senior Operations Analyst (2014–2016) at Adobe.
Choose the right perspective
Match the person's operations area to your question, since core and community operations, technical operations and go-to-market operations each support different parts of the business. Check whether the relevant Stripe role is current or past, and how long ago it ended, before asking about today's practices.
Questions to take into the conversation
- 01How do you decide when a new product needs its own operations team instead of relying on shared support and risk operations?
- 02What does it take to scale an operations team while keeping quality steady as volume grows?
- 03How do you split ownership between operations, product and engineering when an incident affects customers?
Reaching Stripe operations leaders
How can I contact one of these Stripe operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Stripe, based on profile data retrieved on October 5, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Stripe operations leaders?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
Request a correction or removal