10 Pacific Life operations leaders
Senior vice president of investment advisor operations, VP of operations and head of growth operations are among the roles held by these ten Pacific Life operations leaders, some of whom have since moved on. A reader can learn how operations leaders work at Pacific Life from people who have held the role.
Professionals to explore
Bryan Bond
LinkedInExperience: Operations Strategic Enablement Director · Pacific Life
Bryan Bond has been Operations Strategic Enablement Director at Pacific Life since March 2026, in a strategic operations role reporting directly to executive leadership. Bryan Bond was Assistant Vice President Sales & Marketing Operations at Pacific Life from 2022 to 2023 and Director of Sales Support & Operations there from 2013 to 2022.
Carissa Kregenow
LinkedInExperience: AVP, Operations Inforce Servicing · Pacific Life
Carissa Kregenow has been AVP, Operations Inforce Servicing at Pacific Life since January 2023, based in the Lynchburg area. Carissa Kregenow was Director, Life Customer Service at Pacific Life from 2022 to 2023, Director, Customer Contact Center from 2021 to 2022 and Manager, New Business Operations at Pacific Life from 2020 to 2021.
Dawn Colby
LinkedInExperience: Head of Growth Operations · Pacific Life
Dawn Colby has been Head of Growth Operations at Pacific Life since January 2025, in the operations department. Dawn Colby was Vice President - Head of New Business Implementation, Account Management & Plan Services at Lincoln Financial from 2016 to 2023 and Vice President Relationship Management at Prudential Financial from 2010 to 2015.
Frank Boynton
LinkedInExperience: VP - Operations · Pacific Life
Frank Boynton has been VP - Operations at Pacific Life since July 1996, a current role based in Newport Beach, California. Frank Boynton's profile headline names the same VP - Operations title, and it is the only role the listing shows for Frank Boynton at Pacific Life.
Gary Godin
LinkedInExperience: VP Operations & Customer Experience · Pacific Life
Gary Godin was VP Operations & Customer Experience at Pacific Life from July 2022 to September 2025 and has been SVP & Co-Head Workforce Benefits at Pacific Life since September 2025. Gary Godin was Corporate Vice President, Absence Strategy Lead at New York Life from 2020 to 2022 and VP, Absence Management at Unum from 2007 to 2020.
Heather Harlow
LinkedInExperience: Assistant Vice President, Operations Transformation · Pacific Life
Heather Harlow has been Assistant Vice President, Operations Transformation at Pacific Life since March 2026. Heather Harlow was a Business Strategy & Innovation Consultant at Pacific Life from 2021 to 2026, Sales & Marketing Portfolio Manager from 2019 to 2021 and Manager, Sales & Marketing Operations at Pacific Life from 2012 to 2019.
Howard Hirakawa
LinkedInExperience: Senior Vice President, Investment Advisor Operations · Pacific Life
Howard Hirakawa has been Senior Vice President, Investment Advisor Operations at Pacific Life since January 2014, overseeing portfolio management, advisory services and operations. Howard Hirakawa also lists a Vice President, Fund Advisor Operations role at Pacific Life since 2007 and a Vice President title there since 2014.
Janice Sutton
LinkedInExperience: VP Field Support and Operations · Pacific Life
Janice Sutton has been VP Field Support and Operations at Pacific Life since September 1998, based in Aliso Viejo, California. Janice Sutton was also AVP, Marketing & Distribution at Pacific Life from 2011 to 2012 and a Training Supervisor there from 1998 to 2001.
Stephanie Babkow
LinkedInExperience: Vice President, Operations · Pacific Life
Stephanie Babkow was Vice President, Operations at Pacific Life from January 2015 to September 2023 and Assistant Vice President, Operations there from 2012 to 2015. Stephanie Babkow was also Assistant Vice President, Field Financial at Pacific Life from 2010 to 2012, and describes work as an operations executive focused on productivity and service.
TJ Doan
LinkedInExperience: VP, Head of Underwriting Operations and Assistant Chief Underwriter · Pacific Life
TJ Doan has been VP, Head of Underwriting Operations and Assistant Chief Underwriter at Pacific Life since March 2026 and was an Assistant Vice President at Pacific Life from 2022 to 2026. TJ Doan was NFN Underwriting Director Assistant Chief Underwriter at Nationwide from 2015 to 2022.
Choose the right perspective
Pick the person whose operation is closest to your question, since inforce servicing, underwriting operations, field support, fund and investment advisor operations and operations transformation involve different work. Check the dates on each role to see how current the experience is.
Questions to take into the conversation
- 01What did you look at first when you took over your current operation, and what did it tell you?
- 02How do you decide which service problems get fixed now and which wait for a larger change?
- 03What have you learned from your own work about measuring service quality in a regulated operation?
Reaching Pacific Life operations leaders
How can I contact one of these Pacific Life operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Pacific Life, based on profile data retrieved on October 19, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Pacific Life operations leaders?
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What if they don't reply?
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Can an AI agent ask one of these Pacific Life operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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