Gaming
10 player support operations experts
These ten professionals have led player support teams and operations inside video game companies. A reader can learn how game companies staff, organize and run support for their players.
Professionals to explore
01—10Aino Kinnunen
LinkedInExperience: Player Support Manager · MBC Game Studio
Player Support Manager at MBC Game Studio since 2026, where the profile describes leading and establishing the player support function and building and scaling tools and processes for long-term player support operations. Former Player Experience Lead at Trailmix Games (2022–2025), where the profile says Kinnunen built player support, and Player Support Manager at Seriously Digital Entertainment (2020–2022).
Andrew Mitsuhashi
LinkedInExperience: Sr. Manager - Global Player Support, Specialized Support Operations · Riot Games
Sr. Manager - Global Player Support, Specialized Support Operations at Riot Games since 2025. Former Sr. Manager - Global Player Support, Americas (2021–2024), Sr. Manager - North America OCE Player Support & Live Operations (2020–2021) and Manager, Player Support (2014–2020) at Riot Games.
Dale Murphy
LinkedInExperience: Player Support Operations Manager · Ubisoft
Former Player Support Operations Manager (2018–2021) and Associate Director of Player Support (2021–2022) at Ubisoft. Player Support Manager at 505 Games since 2026, and former Director, Player and Creator Experience at Noice (2022–2025). The profile describes supporting AAA titles and MMOs and being part of 3 start up customer service centers.
Donald King
LinkedInExperience: Director of Player Support · Kabam
Former Director of Player Support at Kabam (2018–2024), where the profile says King oversaw the global support of Kabam's AAA mobile titles, including Marvel Contest of Champions and Disney Mirrorverse. Former Senior Manager, Player Support at Kabam (2017–2018), and Associate Director of Customer Support at Jam City since 2024.
Holly Watson
LinkedInExperience: Head of Player Support · Dreamhaven
Former Head of Player Support at Dreamhaven (2024–2025) and Head of Player Support at Singularity 6 (2022–2023). Senior Operations Manager at The Pokémon Company International since 2025, and former Senior Contact Experience Lead (2020–2022) and Contact Experience Lead (2019–2020) at Riot Games.
Rasim Torun
LinkedInExperience: Lead Player Support Manager · Gram Games
Former Lead Player Support Manager (2023–2025) and Player Support Manager (2017–2023) at Gram Games. The profile describes leading the end-to-end administration and optimization of support systems such as Helpshift, establishing best-practice tooling workflows, routing rules and escalation standards.
Scott Morrison
LinkedInExperience: Senior Player Support Operations & Strategy Lead · Sony Interactive Entertainment
Senior Player Support Operations & Strategy Lead at Sony Interactive Entertainment since 2024, where the profile describes refining and putting into operation the strategic vision for player support. Former Associate Director, CRC Live Operations (2022–2024) and Manager, Player Support Operations (2015–2022) at Ubisoft.
Thomas Postma
LinkedInExperience: Senior Manager, Player Support - EMEA at Riot Games · Riot Games
Senior Manager, Player Support - EMEA at Riot Games since 2021, and Player Support Manager - EU there (2019–2022). Former VIP Manager at Game On Media (2015–2018), and Manager - VIP Department (2014–2015) and Line Manager Team Leader (2009–2014) at Bluestar Digital Pty Ltd.
Todd Cash
LinkedInExperience: Director Player Support Operations · Ubisoft
Director Player Support Operations at Ubisoft since 2022. Former Director of Player Support at Epic Games (2018–2019), and Senior Director of Global Support Operations (2017–2018) and Director of Global Customer Support Operations (2014–2016) at Zynga.
Vladimir Lauto
LinkedInExperience: Head of Inhouse Operations · Wargaming
Head of Inhouse Operations at Wargaming since 2021, and Operations Manager there since 2022. The profile describes heading the Global Player Support Inhouse Operations team at Wargaming, with over 8 years in project and team management. Former Special Projects Team Lead Executive Head, Customer Care Operations at Wargaming (2020–2021).
Choose the right perspective
Match the person's game type and scale to yours, since supporting a large multiplayer PC title differs from supporting a portfolio of mobile games or a studio's first launch. Also decide whether you need someone who built a support function from the ground up or someone who ran established support operations at a large publisher.
Questions to take into the conversation
- 01How did you decide what to handle in-house and what to give to outsourced support partners?
- 02Which support tools and workflows made the biggest difference for response times and player satisfaction?
- 03How do you prepare the support team for a game launch or major update?
Reaching player support operations experts
How can I contact one of these player support operations experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 8 companies, including MBC Game Studio, Riot Games and Ubisoft, based on profile data retrieved on October 4, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach player support operations experts?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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